美团2027秋招-客服产品运营

工作描述

Qualifications
1. Product and System Understanding​​Familiar with common customer service, operations, and project management tools (e.g., Zendesk, Salesforce, Jira, Feishu, WeCom, ServiceNow, etc.)​​Able to understand tool logic, core functions, configuration methods, and permission management mechanisms​​Knowledge and understanding of AI concepts and applications​​2. Data Analysis​​Proficient in SQL, and data visualization tools (e.g., Looker Studio, Power BI)​​Capable of interpreting event tracking data, logs, and reports to analyze tool performance and suggest improvements​​3. Process Design and Optimization​​Skilled in mapping and analyzing business processes, and proposing tool-based improvements​​Familiar with automation thinking and process engines (e.g.,…