美团CS WFM BP Manager of workforce management

工作描述

Qualifications
5+ years of WFM experience in a contact center environment, with a background in call centers or customer service industries preferred.
Proficiency in WFM tools such as Genesys, Verint, Aspect, as well as data analysis software (Power BI, etc.)
Strong data analysis and workforce forecasting capabilities, with the ability to work independently in a fast-paced environment.
Excellent communication and collaboration skills, capable of working effectively across departments.
Strong problem-solving ability, able to respond quickly to changes in business demand and adapt accordingly.

具备以下条件优先
Bachelor's degree or above, with preference given to majors in Management, Statistics, Operations Management, or related fields.

Duty
Forecasting & Planning:
Develop clear short-term and long-term workload …