小米Machine Learning Engineer Intern

LLM Application in Customer Service: Design, develop, and iterate on prompts for various LLM applications within the customer service center, including conversational AI, content generation, and summarization. Experiment with prompt formats, styles, and techniques to optimize LLM performance and output quality. Analyze LLM-generated responses, identify biases or limitations, and implement mitigation strategies to enhance customer satisfaction and service performance. Operational Excellence: Identify and propose innovative projects that leverage LLMs to solve complex problems or explore new capabilities in customer service. Conduct research, experiment with cutting-edge techniques, and develop prototypes for potential products or services. Collaborate with data scientists, machine learning engineers, and other stakeholders to integrate prompts and research findings into the broader AI/ML pipeline. Performance Analysis: Analyze the content of customer interactions to generate self-service rate analysis reports, explaining why customers transfer to agents and what can be done to improve these indicators. Generate regular chat-bot performance reports and continuously improve the algorithm model accuracy, customer satisfaction, and service performance of the chat-bot. Team Collaboration: Work closely with relevant function teams to deliver an integrated workflow of demand negotiations, standard creations, and project implementations. Share knowledge and best practices with the team, mentor junior AI operation peer, and contribute to a collaborative learning environment.

Key Responsibilities 1. Design and build batch/real-time data warehouses to support overseas e-commerce growth 2. Develop efficient ETL pipelines to optimize data processing performance and ensure data quality/stability 3. Build unified data middleware layer to reduce business data development costs and improve service reusability 4. Collaborate with business teams to identify core metrics and data requirements, delivering actionable data solutions 5. Discover data insights through collaboration with business owner 6. Participate in AI-driven efficiency enhancement initiatives, collaborating on machine learning algorithm development, feature engineering, and data processing workflows

Team Introduction: TikTok Content Security Algorithm Research Team The International Content Safety Algorithm Research Team is dedicated to maintaining a safe and trustworthy environment for users of ByteDance's international products. We develop and iterate on machine learning models and information systems to identify risks earlier, respond to incidents faster, and monitor potential threats more effectively. The team also leads the development of foundational large models for products. In the R&D process, we tackle key challenges such as data compliance, model reasoning capability, and multilingual performance optimization. Our goal is to build secure, compliant, and high-performance models that empower various business scenarios across the platform, including content moderation, search, and recommendation. Research Project Background: In recent years, Large Language Models (LLMs) have achieved remarkable progress across various domains of natural language processing (NLP) and artificial intelligence. These models have demonstrated impressive capabilities in tasks such as language generation, question answering, and text translation. However, reasoning remains a key area for further improvement. Current approaches to enhancing reasoning abilities often rely on large amounts of Supervised Fine-Tuning (SFT) data. However, acquiring such high-quality SFT data is expensive and poses a significant barrier to scalable model development and deployment. To address this, OpenAI's o1 series of models have made progress by increasing the length of the Chain-of-Thought (CoT) reasoning process. While this technique has proven effective, how to efficiently scale this approach in practical testing remains an open question. Recent research has explored alternative methods such as Process-based Reward Model (PRM), Reinforcement Learning (RL), and Monte Carlo Tree Search (MCTS) to improve reasoning. However, these approaches still fall short of the general reasoning performance achieved by OpenAI's o1 series of models. Notably, the recent DeepSeek R1 paper suggests that pure RL methods can enable LLM to autonomously develop reasoning skills without relying on the expensive SFT data, revealing the substantial potential of RL in advancing LLM capabilities. 团队介绍： 国际化内容安全算法研究团队致力于为字节跳动国际化产品的用户维护安全可信赖环境，通过开发、迭代机器学习模型和信息系统以更早、更快发掘风险、监控风险、响应紧急事件，团队同时负责产品基座大模型的研发，我们在研发过程中需要解决数据合规、模型推理能力、多语种性能优化等方面的问题，从而为平台上的内容审核、搜索、推荐等多项业务提供安全合规，性能优越的基座模型。 课题介绍: 课题背景： 近年来，大规模语言模型（Large Language Models, LLM）在自然语言处理和人工智能的各个领域都取得了显著的进展。这些模型展示了强大的能力，例如在生成语言、回答问题、翻译文本等任务上表现优异。然而，LLM 的推理能力仍有很大的提升空间。在现有的研究中，通常依赖于大量的监督微调（Supervised Fine-Tuning, SFT）数据来增强模型的推理性能。然而，高质量 SFT 数据的获取成本高昂，这对模型的开发和应用带来了极大的限制。 为了提升推理能力，OpenAI 的 o1 系列模型通过增加思维链（Chain-of-Thought, CoT）的推理过程长度取得了一定的成功。这种方法虽然有效，但在实际测试时如何高效地进行扩展仍是一个开放的问题。一些研究尝试使用基于过程的奖励模型（Process-based Reward Model, PRM）、强化学习（Reinforcement Learning, RL）以及蒙特卡洛树搜索算法（Monte Carlo Tree Search, MCTS）等方法来解决推理问题，然而这些方法尚未能达到 OpenAI o1 系列模型的通用推理性能水平。最近deepseek r1在论文中提到通过纯强化学习的方法，可以使得 LLM 自主发展推理能力，而无需依赖昂贵的 SFT 数据。这一系列的工作都揭示着强化学习对LLM的巨大潜力。 课题挑战： 1、Reward模型的设计：在强化学习过程中，设计一个合适的reward模型是关键。Reward模型需要准确地反映推理过程的效果，并引导模型逐步提升其推理能力。这不仅要求对不同任务精准设定评估标准，还要确保reward模型能够在训练过程中动态调整，以适应模型性能的变化和提高。 2、稳定的训练过程：在缺乏高质量SFT数据的情况下，如何确保强化学习过程中的稳定训练是一个重大挑战。强化学习过程通常涉及大量的探索和试错，这可能导致训练不稳定甚至模型性能下降。需要开发具有鲁棒性的训练方法，以保证模型在训练过程中的稳定性和效果。 3、如何从数学和代码任务上拓展到自然语言任务上：现有的推理强化方法主要应用在数学和代码这些CoT数据量相对丰富的任务上。然而，自然语言任务的开放性和复杂性更高，如何将成功的RL策略从这些相对简单的任务拓展到自然语言处理任务上，要求对数据处理和RL方法进行深入的研究和创新，以实现跨任务的通用推理能力。 4、推理效率的提升：在保证推理性能的前提下，提升推理效率也是一个重要挑战。推理过程的效率直接影响到模型在实际应用中的可用性和经济性。可以考虑利用知识蒸馏技术，将复杂模型的知识传递给较小的模型，以减少计算资源消耗。另外，使用长思维链（Long Chain-of-Thought, Long-CoT）技术来改进短思维链（Short-CoT）模型，也是一种潜在的方法，以在保证推理质量的同时提升推理速度。

Team Introduction: TikTok is a global short-video platform available in 150 countries and regions. Our mission is to inspire creativity and bring joy by helping users discover real and interesting moments that make life better. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. TikTok Research & Development (R&D) Team: The TikTok R&D team is dedicated to building and maintaining industry-leading products that drive the success of TikTok’s global business. By joining us, you'll work on core scenarios such as user growth, social features, live streaming, e-commerce consumer side, content creation, and content consumption, helping our products scale rapidly across global markets. You'll also face deep technical challenges in areas like service architecture and infrastructure engineering, ensuring our systems operate with high quality, efficiency, and security. Meanwhile, our team also provides comprehensive technical solutions across diverse business needs, continuously optimizing product metrics and improving user experience. Here, you'll collaborate with leading experts in exploring cutting-edge technologies and pushing the boundaries of what's possible. Every line of your code will serve hundreds of millions of users. Our team is professional and goal-oriented, with an egalitarian and easy-going collaborative environment. Research Project Introduction: With the advancement of hardware computing and the continuous breakthroughs of large models in CV/NLP/multimodal learning and even AGI fields, the large computing driven in recommendation scenarios are increasingly capable of capturing user preferences in a more comprehensive and nuanced way. This enables a deeper understanding of user needs and the discovery of latent interests, ultimately leading to enhanced user experiences. As a critical component of short video recommendation systems, the ranking module is responsible for fine-grained matching between users and content, selecting the videos users are most likely to be engaged with. In this context, the key research focus is how to best leverage large computing to maximize the model’s memory, generalization, and reasoning capabilities. 团队介绍： TikTok是一个覆盖150个国家和地区的国际短视频平台，我们希望通过TikTok发现真实、有趣的瞬间，让生活更美好。TikTok 在全球各地设有办公室，全球总部位于洛杉矶和新加坡，办公地点还包括纽约、伦敦、都柏林、巴黎、柏林、迪拜、雅加达、首尔和东京等多个城市。 TikTok研发团队，旨在实现TikTok业务的研发工作，搭建及维护业界领先的产品。加入我们，你能接触到包括用户增长、社交、直播、电商C端、内容创造、内容消费等核心业务场景，支持产品在全球赛道上高速发展；也能接触到包括服务架构、基础技术等方向上的技术挑战，保障业务持续高质量、高效率、且安全地为用户服务；同时还能为不同业务场景提供全面的技术解决方案，优化各项产品指标及用户体验。 在这里， 有大牛带队与大家一同不断探索前沿， 突破想象空间。 在这里，你的每一行代码都将服务亿万用户。在这里，团队专业且纯粹，合作氛围平等且轻松。 课题介绍： 随着硬件算力的发展以及大模型在CV/NLP/多模态以至于AGI领域的不断突破，推荐场景下的大算力驱动能够帮助模型更全面深刻理解用户偏好，进而更好地理解用户需求，挖掘用户潜在兴趣，进而带来更好地用户体验。排序模块作为整个短视频推荐系统中非常重要的一环，承载着用户与视频之间的细粒度匹配挖掘进而挑选出用户最感兴趣的视频。如何找到合适的路径来最大化大算力下模型的记忆、泛化、推理能力，成为了研究的重中之重。