小米Head of Partner Operations
任职要求
What we're looking for: • Proven experience leading dealer operations, agency operations, network performance, partner management or channel operations functions within automotive or other complex multi-site industries. • Strong track record designing and implementing partner operating models, governance frameworks and performance management systems. • Experience launching, scaling and managing partner-operated sales channels within a fast-paced, high-growth environment. • Deep understanding of retail operations, customer j…
工作职责
Responsibilities: • Define and continuously evolve the operating models, standards and governance frameworks for Agency Partners and National Sales Companies across Europe. • Own partner governance, including decision rights, compliance, operating reviews, escalation management and risk mitigation. • Establish and govern customer ownership, lead management, opportunity management and attribution principles across partner-operated channels. • Lead operational readiness, onboarding and deployment activities for new partners, markets, products, services and business initiatives. • Ensure successful implementation and adoption of systems, tools, processes and customer journeys across partner-operated markets. • Build and execute partner enablement programmes, including training, certification, communications and operational support. • Own partner performance management through KPI frameworks, business reviews, audits, compliance assessments and corrective action plans. • Drive continuous improvement across partner channels to improve commercial performance, operational efficiency and customer experience outcomes.
• Lead the R&D cell, owning all new gameplay content across multiple teams • Create an environment where creative risk-taking is the norm, failure is treated as learning, and the best ideas get a real shot • Bridge R&D and production, ensuring promising prototypes become real player value • Working with Royale leadership, help shape the long-term direction of the game • Hire and develop exceptional creative developers
• Define and continuously evolve retail operating standards, playbooks and best practices across the end-to-end customer journey. • Establish the governance, audit and compliance frameworks required to ensure consistent execution across all retail locations. • Own the retail performance management framework, including KPIs, scorecards, reporting and business review cadences. • Identify performance gaps and lead initiatives that improve conversion, productivity, customer experience and operational efficiency. • Build and execute the retail capability strategy, including onboarding, certification, leadership development and continuous learning programmes. • Lead retail readiness and adoption for new products, services, systems, customer journeys and business initiatives. • Act as the voice of the retail, translating frontline insights into operational improvements and strategic recommendations. • Partner with market leaders and cross-functional teams to drive a culture of accountability, continuous improvement and execution excellence.
Responsibilities: • Define and continuously improve the end-to-end commercial operations framework supporting the customer purchase journey. • Establish operational processes, controls and governance standards covering orders, payments, financing, trade-ins, pricing execution and customer escalations. • Lead the design and implementation of scalable operational workflows that support growth across direct, agency and distributor markets. • Own operational readiness for new markets, products, services and customer journey initiatives. • Establish exception management, approval and escalation frameworks to ensure effective management of non-standard scenarios. • Ensure operational compliance with regulatory, tax, legal and market-specific requirements across Europe. • Identify operational inefficiencies and lead continuous improvement initiatives that improve customer experience, speed and accuracy. • Partner with functional leaders, market teams and global stakeholders to ensure commercial operations support business objectives and customer expectations.
•Build the Compliance Operations function from its current state — transferring existing staff into the team, assessing capability, recruiting to close gaps, and scaling the team to meet the demands of the European business as it grows. •Provide compliance operational support to Core Compliance team, for retail and marketplace, with the team embedded day-to-day in business teams but professionally accountable to the CCO for standards, governance and independence. •Cover retail operational compliance — for Joybuy Europe including product safety, private label, Chinese brand compliance and cross-border. •Own marketplace operational compliance — including seller onboarding, platform and catalogue controls and listing review. •Own operational compliance for brand authenticity, IP and counterfeit across the platform — supporting the screening, detection, monitoring and enforcement mechanisms that keep counterfeit and infringing goods off the marketplace and protect rights owners and custome