1. 负责 Antom Copilot 产品的整体规划与落地，面向全球商户提供智能 AI Agent 服务，覆盖商户入驻、集成、运维、运营、风控、支付成功率优化等全生命周期场景，帮助商户实现业务增长与运营效率提升； 2. 打造多领域专家 AI Agent 能力，整合调用各領域专业能力，高效响应并解决商户复杂问题，通过主动渗透和智能服务实现 Copilot 门户全场景覆盖，基于数据持续运营提升用户渗透率； 3. 建设统一支付大模型，基于支付数据进行模型训练，实现支付方式智能推荐、抗辩策略升级、风险报告分析等能力，持续提升支付成功率和拒付抗辩成功率等关键指标； 4. 构建 Agent 自我学习进化和拟人化能力，包括知识库自动化获取、问题识别准确性优化、用户行为习惯记忆与主动提醒等，打造极致的商户自助服务体验； 5. 探索 AI 在产品经理工作场景中的应用，沉淀方法论与最佳实践，推动 AI 提效工具在团队内的落地与推广，提升整体产研效率； 6. 与算法、工程、设计、业务、运营等团队紧密协作，推动产品高质量交付，协同海外团队完成产品本地化，确保产品满足全球市场需求； 1. Own the overall planning and execution of Antom Copilot product, providing intelligent AI Agent services to global merchants, covering the entire merchant lifecycle including onboarding, integration, operations, risk management, and payment success rate optimization, helping merchants achieve business growth and operational efficiency; 2. Build multi-domain expert AI Agent capabilities, integrate and leverage cross-functional expertise to efficiently respond to and resolve complex merchant queries, achieve full scenario coverage of Copilot portal through proactive penetration and intelligent services, and continuously improve user penetration rate through data-driven operations; 3. Build unified payment large language model, conduct model training based on payment data, enable capabilities such as intelligent payment method recommendation, chargeback strategy upgrade, risk report analysis, continuously improve payment success rate and chargeback dispute success rate; 4. Build Agent self-learning evolution and anthropomorphic capabilities, including automated knowledge base acquisition, problem identification accuracy optimization, user behavior habit memory and proactive reminders, creating an exceptional merchant self-service experience; 5. Explore AI applications in product management workflows, establish methodologies and best practices, drive AI-powered efficiency tools adoption across the team to enhance overall product and R&D efficiency; 6. Collaborate closely with algorithm, engineering, design, business, and operations teams to deliver high-quality products, work with overseas teams on product localization, ensure the product meets global market needs;

1. 全渠道客服产品规划与落地 独立负责国际化客服平台全生命周期管理，涵盖全球热线（Voice/CC）、在线IM/社交媒体（WhatsApp、LINE、Messenger等）、邮件（Email Ticket）等全渠道客服产品的规划、方案设计、研发交付与持续迭代优化。 2. 全球通信体系建设 统筹全球呼叫中心通信架构设计，主导海外电话平台供应商（如 Genesys、Twilio、Avaya 等）选型评估、技术对接与集成落地；负责号码资源规划、运营商对接、跨境通信链路优化，保障全球通话质量与服务稳定性。 3. 供应商与渠道生态管理 建立并维护全球号码商、运营商、社交媒体渠道等供应商合作体系；负责端到端链路的产品设计、SLA 定义与运维机制建设，确保多供应商环境下的服务连续性与合规性。 4. 产品设计与文档输出 负责整条产品线核心模块的产品方案设计，输出完整的 PRD、交互原型、技术方案文档，并推动方案评审与研发落地闭环。 5. 跨区域协同与项目交付 协同中国及海外多地区的研发、运维、业务团队，推进国际化客服项目落地、生产故障快速响应、系统性能优化，持续提升全球化客服通信服务能力与用户体验。

1. 会员开卡运营：负责乐业卡用户开户转化，能制定中心化大盘及场景开卡策略并快速落地，通过数据分析识别转化漏斗，优化用户路径提升开卡率。 2. 会员及权益运营：搭建会员运营体系，通过对客户的分层运营，引导客户逐步跃迁及留存；整合内外部权益资源，设计权益发放、核销及 ROI 评估机制，跟进权益引入及联合营销，提升用户活跃度与留存。 3. 存贷联动专项：推动存贷联动产品运营，协同政策、决策及技术团队完成需求评审、上线及效果追踪，通过临额发放、利率优惠等方式带动用户入金及资金归集定投。 4. 场景合作运营：对接洽谈外部场景合作方，基于客户需求引入场景金融定制化服务，负责合作方案落地、营销推广及数据监控等，推动场景贷款及入金转化。

WorldFirst Card是蚂蚁国际面向跨境商家提供的企业支付及资金管理产品，覆盖广告投放、物流、采购、SaaS订阅等跨境经营场景。团队负责VCC业务经营、客户增长及场景建设，并推动VCC与WorldFirst账户、支付及信贷业务协同发展。 岗位职责 1.参与制定VCC业务规划及阶段性经营策略，对客户规模、活跃、交易规模、收入等核心业务指标负责。 2.基于客户、行业、平台及支付场景开展分层经营，制定拉新、激活、促活、留存及交易提升策略。 3.深入洞察跨境商家的支付需求，识别广告、物流、采购、SaaS等重点场景的增长机会，形成可复制的经营方案。 4.协同产品、技术、风险、资金、合规及区域团队，将业务需求转化为可落地方案，并推动重点项目交付。 5.建立数据驱动的经营机制，持续分析客户行为、交易漏斗及运营投入产出，提升经营效率。

1、负责支付宝AI产品和平台产品的用户体验设计工作； 2、以提升用户体验为目标，高质量完成业务需求并能提出体验优化建议。 3、完成具备创新性和前瞻性的设计交付，不局限于产品的交互设计、视觉&动效设计、概念方案设计等； 4、在设计过程中沉淀设计规范，完成设计规范的撰写和分享。 5、配合用户研究团队进行用户需求洞察和用户行为测试，根据用户反馈进行设计迭代。

1. 根据蚂蚁国际业务的发展，负责评估、设计外汇解决方案，并负责方案的落地以及后续的运营。根据内外部合规、监管等方面的变化及时对于已有方案采取相应的调整； 2. 与产品和技术团队合作，推动外汇产品系统化、自动化；对已有的外汇管理系统进行优化迭代，满足业务发展和风险管理的新要求； 3. 了解并梳理各场景的外汇交易策略，并设计更合适的交易策略，目标是降低成本和各类风险，提高管理效率和外汇收益； 4. 参与外汇平台的日常运营，保证外汇交易的顺利执行，监控各类风险指标，如遇应急事件需要牵头与产研团队一起解决； 5. 管理外汇业务的风险，包括市场风险、运营风险、信用风险等，制定合适的风险控制制度和手段，保证外汇业务风险可视、可衡量和可控； 6. 了解外汇产品的核算、会计、各类报表的处理，保障外汇大盘的收入符合预期；

We are seeking a visionary and execution-driven AI Payment Industry BD & Solution Expert to spearhead our payment infrastructure initiatives within the Alibaba ecosystem. In this pivotal role, you will serve as the primary bridge between our payment capabilities and Alibaba Group’s AI-focused merchants (including Alibaba Cloud, ATH, and emerging AI-native businesses). You will not only drive business development for overseas payment acquiring but also architect next-generation payment solutions tailored specifically for the unique commercial models of AI applications. If you possess a rare combination of AI application domain expertise, payment product architecture experience, and strategic BD acumen, this is your opportunity to define how the world pays for AI. Key Responsibilities： 1. Strategic BD & Ecosystem Engagement ● Serve as the dedicated payment liaison for Alibaba Group’s AI merchant portfolio, including Alibaba Cloud, ATH, and internal/external AI incubation projects. ● Proactively identify, evaluate, and secure overseas payment acquiring cooperation opportunities with AI merchants expanding into global markets. ● Manage end-to-end client communication cycles, from initial requirement discovery and technical feasibility assessment to contract negotiation and solution landing. ● Build and maintain deep relationships with key stakeholders across Alibaba’s AI business units to ensure alignment between their product roadmaps and our payment capabilities. 2. AI-Native Payment Solution Design ● Lead the design and iteration of bespoke payment solutions addressing the specific monetization challenges of AI businesses, including but not limited to: ● Subscription & Recurring Billing: Flexible subscription management and dunning strategies for SaaS/API-based AI services. ● Cyclical & Usage-Based Deductions: Metered billing engines supporting token-based, compute-based, or outcome-based pricing models. ● Agent Payments: Secure, autonomous payment protocols enabling AI Agents to execute transactions on behalf of users with proper authorization and risk controls. ● AI Marketing & Growth Tools: Integrated payment-linked promotional mechanisms (e.g., trial credits, usage bonuses, referral incentives) to accelerate AI product adoption. ● Translate complex AI business scenarios into actionable payment product requirements, collaborating closely with product, engineering, and compliance teams. 3. Market Intelligence & Product Innovation ● Continuously monitor global AI industry trends, emerging AI business models, and competitor payment offerings to inform solution evolution. ● Act as the internal "Voice of the AI Customer," advocating for platform-level payment capability upgrades that serve the broader AI merchant base. ● Develop standardized solution playbooks and integration documentation to reduce onboarding friction for future AI clients.

1. 策略建设：负责安全策略建设和部署，具备区块链账户安全、区块链支付&支付风险防控经验，高效数据分析和特征挖掘能力，设计风险防控解决方案，搭建风险决策体系持续优化风险运营； 2. 风险运营：负责业务场景风险管控链路，风控部署及监控搭建，AI风控链路搭建，保障业务平稳有力发展； 3. 能力建设：基于业务安全所需，协同产品技术团队开展深度合作，沉淀风控能力推动风险识别和决策的上线运营。