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携程Customer Advisor HTL OB TH SHACC(MJ023608)

社招全职国际业务客服地点:上海状态:招聘

任职要求


Proficiency in both verbal and written Thai and Chinese;Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

工作职责


About the Position
We are looking for Customer Advisors, who will be supporting Trip.com’s customers for products issues about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.
This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development.

Key Assist customers with their inquiries and concerns in Thai via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate the Trip.com culture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.
包括英文材料
Excel+
PowerPoint+
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