携程Customer Advisor JP HTL OB SHACC(MJ030495)
任职要求
1. Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian); 2. Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day; 3. Able to work in shifts (morning, day, a…
工作职责
1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email; 2. Communicate effectively with customers, showing empathy and patience; 3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; 4. Advocate the Trip.com culture both internally and externally; 5. Assist with ad hoc projects assigned by Team Leads / Supervisors.
1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email; 2. Communicate effectively with customers, showing empathy and patience; 3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; 4. Advocate the Trip.com culture both internally and externally; 5. Assist with ad hoc projects assigned by Team Leads / Supervisors.
1. Evaluate advisor performance by monitoring communications with customers and system operations. 2. Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems. 3. Lead or participate in service quality and workflow improvement initiatives. 4. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required. 5. Advocate the Trip.com culture both internally and externally. 6. Assist with ad hoc projects assigned by Team Leads / Supervisors.
1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;2. Communicate effectively with customers, showing empathy and patience;3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;4. Advocate the Trip.com culture both internally and externally;5. Assist with ad hoc projects assigned by Team Leads / Supervisors.
1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email; 2. Communicate effectively with customers, showing empathy and patience; 3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; 4. Advocate the Trip.com culture both internally and externally; 5. Assist with ad hoc projects assigned by Team Leads / Supervisors.