携程Flight Excellence Specialist/Manager(MJ025090)
任职要求
Job Requirements · Minimum 3 year experience in the OTA flight business; Knowledgeable about …
工作职责
Job Description · Drive direct supply sales by implementing projects from HQ level. Spot and identify key initiatives in growing direct supply sales by paying close attention to market trends, doing research and diving into data. Initiate and implement projects by coordinating different teams to achieve team goals · Influence team members in facilitating local flight marketing activities and campaigns by utilizing the key initiatives. Identify, coordinate and optimize the gaps and opportunities in terms of team efficiency and system functionality. · Work closely with local team members and coordinate in HQ in terms of product, data, sales and pricing capacities not only aims to improve Trip.com direct flight user experience but also aims to achieve win-win relationships with key airline partners. Data-driven mindset is a must.
As a Senior Product Designer at Trip.com Flight Department, you will transform conceptual ideas into innovative design solutions that resonate with our diverse global audience. Your role extends beyond crafting visually appealing designs; you will ensure that every design decision is informed by cultural insights, data analysis, and thorough research. By doing so, you will play a pivotal role in enhancing and evolving our design system, as well as influencing the future of travel. Core Focus:Analytical Thinking: Possess rigorous logical thinking, capable of independent and deep thought, and deeply involved in business processes. Highly sensitive to data and user needs with a strong product mindset. Able to keenly identify core issues and provide meticulous solutions. Portfolio must demonstrate deep business involvement and data-validated design solutions.Excellent Communication Skills: Able to collaborate effectively with upstream and downstream stakeholders, proactively communicate and drive project progress, ensuring smooth project delivery.Strong Self-Motivation: Exhibit exceptional ownership mentality, proactive work attitude, and sustained enthusiasm and responsibility.Mentorship Ability: Capable of guiding junior designers, ensuring high-quality deliverables. Other
• Implement (including both UX and backend), flight and ship shopping features to have either Revenue, SBS, DAU impact• Innovate feature ideas, analyze opportunities through data mining of Bing logs and user study• Understand all the metrics, is able to get insights of what happened from real traffic scorecard, and come up with improvement plan if needed• Build dashboard and online tests to monitor mainstreamed features’ coverage, performance and availability• Collaboration with global partner teams
Conduct robust competitor benchmarking to surface best practices and pinpoint flight content optimization opportunities.Monitor and investigate anomalies in market sales performance, serving as the go-to problem solver for flight content-related challenges.Collaborate cross-functionally with internal and external stakeholders to align insights and initiatives with business goals.Produce and present deep-dive reports, executive-ready presentations, and actionable recommendations to airline teams and management level.Contribute to data tools tailored to the needs of portfolio management from headquarter level, empowering more informed decision-making.Spearhead initiatives to automate repetitive manual analyses and streamline workflows with systematic solution, enhancing overall team efficiency and impact.
With expert knowledge on the [Hotel or Flight or New Product] product, guide both new and existing Advisors on service-related best practices;Liaise with the IBU Procedure Team and other Stakeholders to create and maintain customer and service-orientated procedures;Work closely with relevant Team Leaders/Group Leaders to fully understand both Customer and Advisor pain points and inefficiencies which can be optimized;Always question the status quo. There is always be a better way of doing things;Advocate the Trip.com culture and standards;Assist with any ad hoc projects and tasks from Group Leaders/Managers where necessary