携程Flight Performance Analyst(MJ029381)
任职要求
Bachelor's degree in Business Analytics, Data Analytics, Economics, Finance or a related field.Flight industry experience is in principle to have.Proven experience in market analysis, business analysis, and performance improvement, 2b analysis is a plus.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work under high pressure and manage multiple priorities.Proficiency in data analysis tools and software.Can-do attitude, embraces challenges.Empathetic mindset and critical thinking.Ability to work effectively in a team setting and contribute to a positive team culture.English at business level is a must
工作职责
Conduct robust competitor benchmarking to surface best practices and pinpoint flight content optimization opportunities.Monitor and investigate anomalies in market sales performance, serving as the go-to problem solver for flight content-related challenges.Collaborate cross-functionally with internal and external stakeholders to align insights and initiatives with business goals.Produce and present deep-dive reports, executive-ready presentations, and actionable recommendations to airline teams and management level.Contribute to data tools tailored to the needs of portfolio management from headquarter level, empowering more informed decision-making.Spearhead initiatives to automate repetitive manual analyses and streamline workflows with systematic solution, enhancing overall team efficiency and impact.
• Implement (including both UX and backend), flight and ship shopping features to have either Revenue, SBS, DAU impact• Innovate feature ideas, analyze opportunities through data mining of Bing logs and user study• Understand all the metrics, is able to get insights of what happened from real traffic scorecard, and come up with improvement plan if needed• Build dashboard and online tests to monitor mainstreamed features’ coverage, performance and availability• Collaboration with global partner teams
1. Responsible for ensuring safety during Keeta drone on-site operations and maintaining safety and order during operations. 2. Assist the team in assembling, testing, and maintaining UAV-related equipment. 3. Responsible for coordinating and communicating with personnel and teams during site operations to ensure work progress. 4. Identify and handle safety risks during operations, and respond promptly to safety-related incidents. 5. Ensure implementation of safety operation procedures and uphold a strong sense of safety awareness throughout operations. 6. Clearly assess the situation on-site and effectively manage processes such as take-off and landing operations.
Key • Assist customers with their inquiries and concerns in Cantonese, Mandarin and English via phone, chat, or email; • Communicate effectively with customers, and outstanding to show empathy and patience; • Work as a part of a high-performing team, supporting and being accepted position adjustment as your Team Lead as required; • Advocate the Trip.com culture both internally and externally; • Assist with ad hoc projects assigned by Team Leads / Supervisors.
Product Strategy & Optimization • Develop and execute Online Travel Agency platform (hotels, flights, tours) operational strategies to enhance user experience, conversion rates, and retention. • Analyze user behavior data to drive product improvements, personalized recommendations, and promotional campaigns. User Growth & Engagement • Design and implement user acquisition, retention, and reactivation initiatives (e.g., targeted marketing). • Collaborate with marketing teams to optimize channel performance and traffic acquisition. Data-Driven Decision Making • Monitor core metrics (GMV, conversion rate, DAU/MAU) and deliver actionable insights through regular reporting. • Stay ahead of industry trends and competitor strategies to iterate operational tactics swiftly. Cross-Functional Collaboration • Partner with engineering, design, and customer support teams to prioritize product features and resolve issues. • Work with supply chain teams to streamline partnerships and resource integration.