携程Customer Advisor FLT IB EN SHACC(MJ025135)
任职要求
Proficiency in both verbal and written English;Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone's day;Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
工作职责
Assist customers with their inquiries and concerns in English via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate the Trip.com culture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.
Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate the Trip.com culture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.
1. With expert knowledge on the Hotel or Flight product, guide both new and existing Advisors on service-related best practices; 2. Develop and maintain training and coaching documents and knowledge materials; Take responsibility for ensuring all material developed and delivered is up to date, current, accurate; 3. Liaise between the Quality Control team and Advisors to identify areas for improvement; 4. Collaborate with Service Team Leads/Supervisors on outputting qualified newbies and helping existing advisors with upskilling; 5. Act as a role model in displaying Trip’s values in all activity and communication, promoting a positive and professional image of Trip at all time. Ensure the Customer is at the heart of every piece of work and ensuring that our standards help drive forward an exceptional Customer journey; 6. Assist with any ad hoc projects and tasks from Training Manager where necessary.
1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email; 2. Communicate effectively with customers, showing empathy and patience; 3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; 4. Advocate the Trip.com culture both internally and externally; 5. Assist with ad hoc projects assigned by Team Leads / Supervisors.
About the Position We are looking for Customer Advisors, who will be supporting Trip.com’s customers for products issues about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip. This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Key Assist customers with their inquiries and concerns in Thai via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate the Trip.com culture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.