携程Regional Coach HK IB CANCC FLT(MJ029053)
任职要求
1. Proficiency in both verbal and written language as it's shown above; English is preferred as additional language if you are from JP or KR Team; 2. Excellent or good in business skills. Have the desire to develop your great coaching skills and training potentials; 3. Be passionate about the Learners’ journey and understand the need to be a key part of that; 4. A logical and Critical …
工作职责
1. With expert knowledge on the Hotel or Flight product, guide both new and existing Advisors on service-related best practices; 2. Develop and maintain training and coaching documents and knowledge materials; Take responsibility for ensuring all material developed and delivered is up to date, current, accurate; 3. Liaise between the Quality Control team and Advisors to identify areas for improvement; 4. Collaborate with Service Team Leads/Supervisors on outputting qualified newbies and helping existing advisors with upskilling; 5. Act as a role model in displaying Trip’s values in all activity and communication, promoting a positive and professional image of Trip at all time. Ensure the Customer is at the heart of every piece of work and ensuring that our standards help drive forward an exceptional Customer journey; 6. Assist with any ad hoc projects and tasks from Training Manager where necessary.
• Lead and coach a team of high performing Digital Experience Strategists • Defines how customers navigate, learn, shop, configure, and purchase products across our marketplace and social platforms. • Collaborates with key cross functional teams within the region to integrate business priorities and strategies into the shopping experience. • Establishes a baseline performance standard for platforms. • Clearly understands the business and shopper engagement from a customer journey and experience perspective, reports out regularly on performance and identifies actionable insights. • Author and present detailed strategic briefs and presentations to inform cross functional partners of business priorities, experience opportunities, and Conduct research on market & competitor trends and analyze consumer behavior and internal performance to drive optimization, expansion, and business case development.
Key Responsibilities Category P&L Ownership & Growth Metrics: Own and manage the P&L and growth metrics for the GM category across Lazada’s six markets (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam). Oversee annual budget allocation and ensure financial targets are met or exceeded. Category Strategy Development & Execution Identify new opportunities, adapt global trends to regional markets, and align initiatives with Lazada’s goals. Leverage historical data and market insights to inform decisions and improve customer experience. Curate a product offering that aligns with customer profiles, positioning Lazada as the top destination for GM. Share best practices and foster collaboration within the regional team to maximize efficiency. Seller Acquisition & Brand Development Develop strategies to onboard high-quality sellers and brands. Build and maintain strong relationships with key local and international sellers to secure optimal terms and quality. Drive brand development and acquisition efforts to strengthen Lazada’s market position. Team Leadership & Cross-Functional Alignment Lead and motivate the on-ground teams by setting clear deliverables, targets, and expectations. Collaborate with cross-functional teams (marketing, logistics, user growth, etc.) to ensure seamless strategy execution. Align commercial, marketing, retail, and logistics functions to deliver exceptional service to customers. Coach and develop a team of cluster leads and account managers, ensuring they are skilled, motivated, and aligned with business objectives. Innovate product function and mechanism design, based on business judgment, cooperate with product technology team to complete the design of new product requirements and upgrade platform mechanism, and complete the implementation of business opportunity judgment
Key Responsibilities Category P&L Ownership & Growth Metrics: • Own and manage the P&L and growth metrics for the Electronics category across Lazada’s six markets (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam). • Oversee annual budget allocation and ensure financial targets are met or exceeded. Category Strategy Development & Execution • Identify new opportunities, adapt global trends to regional markets, and align initiatives with Lazada’s goals. • Leverage historical data and market insights to inform decisions and improve customer experience. • Curate a product offering that aligns with customer profiles, positioning Lazada as the top destination for Electronics. • Share best practices and foster collaboration within the regional team to maximize efficiency. Seller Acquisition & Brand Development • Develop strategies to onboard high-quality sellers and brands. • Build and maintain strong relationships with key local and international sellers to secure optimal terms and quality. • Drive brand development and acquisition efforts to strengthen Lazada’s market position. Team Leadership & Cross-Functional Alignment • Lead and motivate the on-ground teams by setting clear deliverables, targets, and expectations. • Collaborate with cross-functional teams (marketing, logistics, user growth, etc.) to ensure seamless strategy execution. • Align commercial, marketing, retail, and logistics functions to deliver exceptional service to customers. • Coach and develop a team of cluster leads and account managers, ensuring they are skilled, motivated, and aligned with business objectives.
Category P&L Ownership & Growth Metrics: ● Own and manage the P&L and growth metrics for the category across Lazada’s six markets (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam). ● Oversee annual budget allocation and ensure financial targets are met or exceeded. Category Strategy Development & Execution ● Identify new opportunities, adapt global trends to regional markets, and align initiatives with Lazada’s goals. ● Leverage historical data and market insights to inform decisions and improve customer experience. ● Curate a product offering that aligns with customer profiles, positioning Lazada as the top destination. ● Share best practices and foster collaboration within the regional team to maximize efficiency. Seller Acquisition & Brand Development ● Develop strategies to onboard high-quality sellers and brands. ● Build and maintain strong relationships with key local and international sellers to secure optimal terms and quality. ● Drive brand development and acquisition efforts to strengthen Lazada’s market position. Team Leadership & Cross-Functional Alignment ● Lead and motivate the on-ground teams by setting clear deliverables, targets, and expectations. ● Collaborate with cross-functional teams (marketing, logistics, user growth, etc.) to ensure seamless strategy execution. ● Align commercial, marketing, retail, and logistics functions to deliver exceptional service to customers. ● Coach and develop a team of cluster leads and account managers, ensuring they are skilled, motivated, and aligned with business objectives.