携程ONSITE-差旅顾问（上海）(MJ025660)

1.派驻客户公司，为商旅客户提供包括酒店、机票、等全方面的差旅咨询及预订服务。 2.负责及时反馈客户需求，汇总客户意见，协助客户解决日常差旅问题。 3.负责每月负责机票对账结算，关注对账进程，核实账单差异，机票行程单的整理和核对，并按照要求登记行程单信息及归档，确保账单导入过程无误，账单数据完整。 4.需快速响应差旅团队的不定期数据分析需求，包括但不限于周报、月报，以及如遇突发性公共事件、不可控事件，需主动同步动态至差旅团队，并随时做好差旅数据准备。

主要 1.对于客户日常使用问题及时向携程商旅反馈并协助解决 2.关注各家服务商策略并及时同步 3.非标预订和投诉协助解决 4.协助对账、结算

1. Plan and execute various platform level promotions: include big promotion such as Black Friday or seasonal rebajas, to drive platform level uplift and make the sales reach to new height, and several monthly campaigns which serve different objectives: increase seasonal sub-categories, boost re-purchase rate, assist incubation, drive top brands or top assortment 2. Think from both seller and buyer points of view. 3. Leverage analytical data to point out the critical factors or measurable metrics to enhance promotion performance, improve SOP or raise new promotional initiatives. 4. Work with Product and User Experience Design team to identify improvement areas that can largely improve business results and better user experience.

L1 SOC monitoring (24x7 shift basis) ● L1 SOC monitoring of security alerts 24x7 utilising SIEM, EDR tools, and intrusion detection systems (IDS/IPS) ● Analyse logs, network traffic, end point data or other source logs to identify suspicious activity or indicators of compromise (IoCs). ● Triage and prioritize alerts based on severity, impact, and organizational risk, and perform required escalations and mitigations Incident response ● Perform containment and mitigation actions for incidents. Escalate confirmed or high-risk incidents to L2/L3 analysts or incident response teams. ● Collate required information to complete incident documentation and report if necessary. Governance ● To support the Security GRC team during regulatory inspection, external audit, customer queries, security certificate programs, and internal audit projects to ensure compliance with regulations and customer requirements. ● Perform due diligence to assess the information security posture of our third parties ● Support in any on-site assessments of our third party / outsourced parties Vulnerability & threat intelligence: ● Stay updated on emerging threats through threat intelligence