携程QA ALL EN SHACC (MJ025695)
任职要求
1. Full-time bachelor's degree or above. 2. Good capability of English/Cantonese/Japanese/Korean in listening, speaking, reading and writing skills, as well as English or Chinese language skills. 3. More than 2 years' experience in call centre or quality control, flexible policies for outstanding…
工作职责
1. Determine and analyze any quality gaps and formulate appropriate recommendations through KPI monitoring and action tracking. 2. Raise optimization suggestions to product/procedure identified from regular tasks. 3. Lead innovation and continuous improvement in quality improvement project. 4. Implement quality assurance standards and continuously optimize them according to business requirements. 5. Conduct regular VOC to hear customer voice, summarize and feedback to relevant departments for improvement. 6. Complete other tasks assigned by line managers.
1. Responsible for the establishment, maintenance and improvement of the department's quality management system, and be responsible for the business quality control of the department. 2. Responsible for communicating with service teams on issue identified in quality monitoring, help team with performance improvement. 3. Responsible for quality management communication with external departments, such as service, product, procedure issues identified through competitor analysis. 4. Participate in and plan various quality management activities, such as participating in company quality committee, etc. 5. Participate in quality related projects planning, progress and result reporting. 6. Responsible for weekly and quarterly reports on service quality. 7. Responsible for QA team internal skill enhancement training planning. 8. Reasonable arrangement of subordinate staff, responsible for daily operation and maintenance management and personnel management. 9. Unscheduled business trips to guide and support QA work of other premises and overseas teams. 10. Complete other works assigned by line managers.
Determine and analyze any quality gaps and formulate appropriate recommendations through KPI monitoring and action tracking.Oversee and enhance service quality standards, driving improvements in service delivery and customer satisfaction.Conduct regular VOC activities to capture customer voice, summarize insights, and provide feedback to relevant departments for improvement.Raise optimization suggestions for products/procedures identified from regular tasks.Lead initiatives and drive continuous improvement in quality improvement projects.Complete other tasks assigned by line managers.
Job Description:Determine and analyze any quality gaps and formulate appropriate recommendations through KPI monitoring and action tracking.Oversee and enhance service quality standards, driving improvements in service delivery and customer satisfaction.Conduct regular VOC activities to capture customer voice, summarize insights, and provide feedback to relevant departments for improvement.Raise optimization suggestions for products/procedures identified from regular tasks.Lead initiatives and drive continuous improvement in quality improvement projects.Complete other tasks assigned by line managers. Position
1）负责网易游戏雷火事业群下游戏宣发增长业务的后端开发，确保系统的稳定性、可扩展性和安全性； 2）使用 Golang 和 Gin 等技术进行高质量的代码编写，对BUG零容忍； 3）参与微服务架构的设计和实现，重构优化现有系统提升性能优化资源利用； 4）参与团队技术方案设计与团队成员共同开发和维护 RESTful API，提高接口的易用性和稳定性； 5）参与团队内部技术分享和培训，促进团队技术的成长和交流。