携程QA ALL EN SHACC (MJ025695)
任职要求
1. Full-time bachelor's degree or above. 2. Good capability of English/Cantonese/Japanese/Korean in listening, speaking, reading and writing skills, as well as English or Chinese language skills. 3. More than 2 years' experience in call centre or quality control, flexible policies for outstanding ones. 4. Good data analysis and operation ability, and able to independently work out and process all kinds of analysis reports.Good communication skills, execution and pressure resistance. 5. Good at logical thinking and judgment.Be conscientious and responsible, and good spirit of collaboration.
工作职责
1. Determine and analyze any quality gaps and formulate appropriate recommendations through KPI monitoring and action tracking. 2. Raise optimization suggestions to product/procedure identified from regular tasks. 3. Lead innovation and continuous improvement in quality improvement project. 4. Implement quality assurance standards and continuously optimize them according to business requirements. 5. Conduct regular VOC to hear customer voice, summarize and feedback to relevant departments for improvement. 6. Complete other tasks assigned by line managers.
1. Responsible for the establishment, maintenance and improvement of the department's quality management system, and be responsible for the business quality control of the department. 2. Responsible for communicating with service teams on issue identified in quality monitoring, help team with performance improvement. 3. Responsible for quality management communication with external departments, such as service, product, procedure issues identified through competitor analysis. 4. Participate in and plan various quality management activities, such as participating in company quality committee, etc. 5. Participate in quality related projects planning, progress and result reporting. 6. Responsible for weekly and quarterly reports on service quality. 7. Responsible for QA team internal skill enhancement training planning. 8. Reasonable arrangement of subordinate staff, responsible for daily operation and maintenance management and personnel management. 9. Unscheduled business trips to guide and support QA work of other premises and overseas teams. 10. Complete other works assigned by line managers.
Determine and analyze any quality gaps and formulate appropriate recommendations through KPI monitoring and action tracking.Oversee and enhance service quality standards, driving improvements in service delivery and customer satisfaction.Conduct regular VOC activities to capture customer voice, summarize insights, and provide feedback to relevant departments for improvement.Raise optimization suggestions for products/procedures identified from regular tasks.Lead initiatives and drive continuous improvement in quality improvement projects.Complete other tasks assigned by line managers.
Execute test cases prepared for testing Software builds on the Desktop and Mobile platforms for Amazon Assistant Products Perform test case execution and report bugs accurately Understand testing procedures and guidelines for new builds / releases. Perform regression and repetitive testing exercises to qualify builds without compromising on quality Use software tools for data capture on a daily basis like adb command. Be comfortable with capturing results, communicating and escalating failures and providing individual status reports Raising all failures/doubts related to the execution of test cases in the clarification portal and closing the same as per the SLA’s Basic knowledge of reading scripts for trouble shooting.
• Provides high quality customer service to both internal and external groups, effective communication and presentation skills required • Meet payroll delivery timelines, on time every time (no missed pay dates or statutory submissions) • Analyses and explains all components of payroll processing in SAP HR/ ADP GV • Identifies, analyses, researches and resolves errors and discrepancies between Apple’s internal HR/Employee systems and the payroll system to ensure accurate system status prior to payroll processing • Build and performs audits and reconciliations to the highest quality and understand the purpose and importance in the payroll • Supports various projects and/or system UAT stages through partnership and collaboration with IS&T, Ops & QA teams • Ensures all documentation is properly updated and supported according to company policies, procedures, regulatory practices and legal requirements • Solves day-to-day operational problems of varied scope and complexity • Production Support for Global Payroll systems for technical defects, enhancements or regular maintenance, providing timely ticket updates to business partners • Supports global peers, acting as a back-up or additional resource for audits, error handling, and global payroll processing • Handling of confidential data and understanding of responsibility