携程QA ALL EN SHACC (MJ025695)
任职要求
1. Full-time bachelor's degree or above. 2. Good capability of English/Cantonese/Japanese/Korean in listening, speaking, reading and writing skills, as well as English or Chinese language skills. 3. More than 2 years' experience in call centre or quality control, flexible policies for outstanding…
工作职责
1. Determine and analyze any quality gaps and formulate appropriate recommendations through KPI monitoring and action tracking. 2. Raise optimization suggestions to product/procedure identified from regular tasks. 3. Lead innovation and continuous improvement in quality improvement project. 4. Implement quality assurance standards and continuously optimize them according to business requirements. 5. Conduct regular VOC to hear customer voice, summarize and feedback to relevant departments for improvement. 6. Complete other tasks assigned by line managers.
1. Responsible for the establishment, maintenance and improvement of the department's quality management system, and be responsible for the business quality control of the department. 2. Responsible for communicating with service teams on issue identified in quality monitoring, help team with performance improvement. 3. Responsible for quality management communication with external departments, such as service, product, procedure issues identified through competitor analysis. 4. Participate in and plan various quality management activities, such as participating in company quality committee, etc. 5. Participate in quality related projects planning, progress and result reporting. 6. Responsible for weekly and quarterly reports on service quality. 7. Responsible for QA team internal skill enhancement training planning. 8. Reasonable arrangement of subordinate staff, responsible for daily operation and maintenance management and personnel management. 9. Unscheduled business trips to guide and support QA work of other premises and overseas teams. 10. Complete other works assigned by line managers.
Determine and analyze any quality gaps and formulate appropriate recommendations through KPI monitoring and action tracking.Oversee and enhance service quality standards, driving improvements in service delivery and customer satisfaction.Conduct regular VOC activities to capture customer voice, summarize insights, and provide feedback to relevant departments for improvement.Raise optimization suggestions for products/procedures identified from regular tasks.Lead initiatives and drive continuous improvement in quality improvement projects.Complete other tasks assigned by line managers.
Execute test cases prepared for testing Software builds on the Desktop and Mobile platforms for Amazon Assistant Products Perform test case execution and report bugs accurately Understand testing procedures and guidelines for new builds / releases. Perform regression and repetitive testing exercises to qualify builds without compromising on quality Use software tools for data capture on a daily basis like adb command. Be comfortable with capturing results, communicating and escalating failures and providing individual status reports Raising all failures/doubts related to the execution of test cases in the clarification portal and closing the same as per the SLA’s Basic knowledge of reading scripts for trouble shooting.
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create? The Role: As a Sr.Software Quality Assurance Engineer - Audio, you will work with consumer application testing expertise. You will join the team of hands-on, pro-active, self-motivated and seasoned SQA professionals. In this role, you will: - Create test plans and test cases - Efficiently execute test cases across all functional areas of our products especially have expertise in Audio. - Review product user interface for conformity to design guidelines - Find, isolate, document, regress, and track bugs through resolution - Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process - Work with Software Development Engineers to understand the overall technical architecture and how each feature is implemented - Collaborate with US teams and domestic partners in acoustic lab setting up and management