携程用户研究经理(MJ026490)

任职要求

1. 心理学、社会学、人机交互、统计学等专业背景，至少5年以上用户研究或数据分析经验，有互联网“海外用户”产品设计或者用户运营从业经验优先；

2. 可以熟练使用中文、英语与同事、用户沟通；会小语种优先；

3. 逻辑清晰，高效的沟通能力、执行能力和跨部门组织协调能力，能接受不定期的现场用户访谈及出差任务；

4. 善于思考如何将用研价值最大化，目标明确，对用户有同理心，具备创新意识。

1）Background in psychology, sociology, human-computer interaction, statistics, or related fields, with at least 5 years of experience in user research or data analysis. Experience in product design or user operations for "overseas users" in the internet industry is preferred.

2）Proficient in communicating with colleagues and users in both Chinese and English; proficiency in additional languages is a plus.

3）Clear logic, efficient communication skills, execution ability, and cross-departmental coordination skills. Must be able to accept occasional on-site user interviews and business trips.

4）Skilled in maximizing the value of user research, goal-oriented, empathetic towards users, and possessing an innovative mindset.

工作职责

1. 主要负责携程集团国内与国际旅行相关产品的市场研究、用户研究及相关数据分析工作；

2. 需要熟练运用多种用户研究方法如：桌面研究、问卷调查、用户访谈、焦点小组、可用性测试、专家测评等，深入挖掘用户痛点和用户需求，找到潜在的市场机会；

3. 能够熟练使用SPSS、Excel等工具分析相关数据；能够熟练使用中文或者英文独立撰写分析小结/报告，为产品、设计优化提供指导和依据，并推动落地；

4. 能依据产品阶段和需求，合理规划研究方向和计划，主导产品用户体验提升，并洞察市场新机会；能带领小组完成大型项目，并对项目过程有复盘思考，把控小组项目质量；

5. 定期监测产品用户体验及满意度、关注竞品变化等。

1）Primarily responsible for market research, user research, and related data analysis of domestic and international travel products for Trip.com Group.

2）Proficient in utilizing various user research methods such as desk research, surveys, user interviews, focus groups, usability testing, and expert evaluations to deeply explore user pain points and needs, identifying potential market opportunities.

3）Skilled in using tools like SPSS and Excel for data analysis; capable of independently writing analysis summaries/reports in Chinese or English to provide guidance and basis for product and design optimization, and driving implementation.

4）Able to plan research directions and strategies according to product stages and needs, lead the enhancement of product user experience, and identify new market opportunities; capable of leading a team to complete large projects, with the ability to review and control the quality of team projects.

5）Regularly monitor product user experience and satisfaction, and keep an eye on changes in competitive products.