携程Knowledge Analyst HK CANCC HTL(MJ028287)
任职要求
1. Proficiency in both verbal and written English, fluency in any of IBU languages will be plus;2. Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Willing to go out of your way to do the “right thing”;3. Extremely effective in working independently by continuously moving forward, even without a clear direction;4. Able to work under tight deadlines and pressure;5. Experience of Project managements in Operations, OTA, Business Analysis, or Quality Assurance at a large organization is preferrable;6. Knowledge in Travel bu…
工作职责
1. With expert knowledge on the [Hotel or Flight or New Product] product, guide both new and existing Advisors on service-related best practices;2. Liaise with the IBU Procedure Team and other Stakeholders to create and maintain customer and service-orientated procedures;3. Work closely with relevant Team Leaders/Group Leaders to fully understand both Customer and Advisor pain points and inefficiencies which can be optimized;4. Always question the status quo. There is always be a better way of doing things;5. Advocate the Trip.com culture and standards;6. Assist with any ad hoc projects and tasks from Group Leaders/Managers where necessary.
Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. We are seeking for Java Software Engineers for our Malaysia Tech Center, work on end-to-end solutions for cross-border payments for our global merchants and globalization business. Key Responsibilities: 1. Design solutions involving integration with multiple systems and services. 2. Develop high volume, high performance, low latency and reliable mission critical applications. 3. Write maintainable, robust, and testable code. 4. Perform code and test case review. 5. Implement processes, solutions or tools to improve software delivery and quality. 6. Able to adopt latest software development trends and industry best practices.
We are aiming to leverage AI and other leading technology and dedicated to provide safe and reliable risk control capabilities behind payments. The core technologies include rule engines, model engines, intelligent algorithm models, etc., We are the leading platform with capabilities of high concurrent real-time risk calculations and massive big data analysis and processing. And as the core risk management tech platform for global payment business, we adopt a multi-center deployment architecture around the world. Here you may have the opportunity to learn more about and participate in the design and development of the following aspects: 1. Ultimate computing optimization at the millisecond level. 2. Behavior analysis and risk mining under massive data. 3. Global multi-center system architecture planning and high-availability solution design. 4. Participated in the design of R&D of risk control systems and big data platforms. You will also have the opportunity to explore the architectural design and implementation of cutting-edge technologies such as privacy computing and large models in risk control systems.
1、需求管理规范制定及落实 协同销售、产品、供应等各方诉求和流程,负责制定公司的需求管理规范,包括需求分类、提报频次与节奏、准确性指标、各方职责等;在日常工作中推动需求管理规范的落实和更新 2、需求对接及应答 对接销售线,构建销售PPL、大客户需求、紧急/突发需求的收集和输出机制;对接产品线,协同产品线按管理规范进行需求信息和诉求的输入,对产品线提货进行审核确认;编制需求FCST传递至下游部门,对销售线、产品线关于资源及供需相关问题,牵头各部门协商解决方案并应答 3、重点大客与项目管理 对接国际业务线,保障国际业务大客和重点项目的供需;为“销售/产品/供应”实际提货需求做好低成本计划储备 4、协同优化供需链路 基于需求信息,明确对交付SLA和供应LT的要求,管理对销售线、产品线的需求满足度及资源服务满足度,构建高效供需链路 Job Description: 1. Demand Management Standardization and Implementation Collaborate with sales, product, supply chain, and other stakeholders to establish the company's demand management standards, including demand classification, reporting frequency and pace, accuracy indicators, and responsibilities of all parties involved; Promote the implementation and updating of requirements management standards in daily work 2. Requirement docking and response Connect with sales , establish a collection and output mechanism for sales PPL, major customer needs, and emergency/sudden needs; Integrate product , collaborate with product to input demand information and appeals according to management standards, and review and confirm product line pick-up; Develop FCST requirements and communicate them to downstream departments. Lead the negotiation and response of various departments regarding resource and supply-demand related issues in the sales and product 3. Key clients and project management Connect with international business to ensure the supply and demand guarantee of international business clients and key projects; Prepare low-cost plan reserves for actual delivery needs of "sales/products/supply" 4. Collaborative optimization of supply and demand chain Based on demand information, clarify the requirements for delivery SLA and supply LT, manage the satisfaction of demand and resource services for sales and product , and build an efficient supply and demand chain
Partnership Development: Identify, negotiate, and secure partnerships with MNOs and MVNOs globally. Maintain strong relationships to ensure long-term collaboration and mutual growth. Contract Negotiation: Lead negotiations for partnership agreements, ensuring alignment with company strategy and objectives. Manage the end-to-end process from initial contact to contract signing. Market Expansion: Develop and implement strategies to expand the availability and reach of travel essentials products, driving market share growth in key regions. Product Enhancement: Collaborate with partners to develop and launch new products or services that meet the needs of travelers. Provide market insights to optimize product offerings and enhance customer satisfaction. Cross-functional Collaboration: Work closely with internal departments such as marketing, operations, and customer service to ensure seamless integration and execution of different projects. Performance Monitoring: Regularly review and analyze partner performance metrics. Provide insights and recommendations to improve outcomes and maximize ROI. Market Research: Conduct ongoing research on industry trends, competitor activities, and technological advancements in the telecom sector. Use this information to inform strategy and drive innovation. Reporting: Prepare regular reports on business partnership activities, market trends, and performance metrics for senior management.