携程SeniorCS QC EN CS SHACC FLT(MJ028299)

任职要求

1. Full-Time Bachelor degree or above;2. Proficiency in English both verbal and written, Chinese is a plus.3. Strong organization and time management skills.4. Strong communication skills in 1 on 1 or public speaking.A strong customer oriented mindset.5. Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.).6. Positive and forward-thinking attitude, with a diligent and results-orientated approach to work.7. Previous experiences at contact centers and/or quality control roles preferred.

工作职责

1. Evaluate advisor performance by monitoring communications with customers and system operations.2. Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems.3. Lead or participate in service quality and workflow improvement initiatives.4. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required.5. Advocate the Trip.com culture both internally and externally.6. Assist with ad hoc projects assigned by Team Leads / Supervisors.