携程Quality Control JP HTL OB SHACC(MJ028323)
任职要求
1. Full-Time Bachelor degree or above; 2. Proficiency in English both verbal and written, Chinese is a plus. 3. Strong organization and time management skills. 4. Strong communication skills in 1 on 1 or public speaking.A strong customer oriented mindset. 5. Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.). 6. Positive and forward-thinking attitude, with a diligent and results-orientated approach to work. 7. Previous experiences at contact centers and/or quality control roles preferred.
工作职责
1. Evaluate advisor performance by monitoring communications with customers and system operations. 2. Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems. 3. Lead or participate in service quality and workflow improvement initiatives. 4. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required. 5. Advocate the Trip.com culture both internally and externally. 6. Assist with ad hoc projects assigned by Team Leads / Supervisors.
1. Evaluate advisor performance by monitoring communications with customers and system operations. 2. Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems. 3. Lead or participate in service quality and workflow improvement initiatives. 4. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required. 5. Advocate the Trip.com culture both internally and externally. 6. Assist with ad hoc projects assigned by Team Leads / Supervisors.
1. With expert knowledge on the Hotel or Flight product, guide both new and existing Advisors on service-related best practices; 2. Develop and maintain training and coaching documents and knowledge materials; Take responsibility for ensuring all material developed and delivered is up to date, current, accurate; 3. Liaise between the Quality Control team and Advisors to identify areas for improvement; 4. Collaborate with Service Team Leads/Supervisors on outputting qualified newbies and helping existing advisors with upskilling; 5. Act as a role model in displaying Trip’s values in all activity and communication, promoting a positive and professional image of Trip at all time. Ensure the Customer is at the heart of every piece of work and ensuring that our standards help drive forward an exceptional Customer journey; 6. Assist with any ad hoc projects and tasks from Training Manager where necessary.
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers as global logistics operation specialist. The main purpose and responsibilities is to act as control tower on end to end global logistics operation process by focusing on process, procedure and data relevant activities with the aim to standardize process, improve operation efficiency and service quality. To handle ocean export operation process with LSP and Carriers Ensure Amazon complies with China import and export regulations. Manage daily export operation related issues; Co-work with internal function partners on AR, AP, system testing, service product launch
1. Evaluate advisor performance by monitoring communications with customers and system operations. 2. Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems. 3. Lead or participate in service quality and workflow improvement initiatives. 4. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required. 5. Advocate the Trip.com culture both internally and externally. 6. Assist with ad hoc projects assigned by Team Leads / Supervisors.