携程Customer Advisor, KR(MJ029733)
任职要求
Requirements ·Native-level proficiency in Korean, in both oral and written communication ·Diploma relevant qualification or above ·Over two years of work experience required for visa application ·Experience in the OTA/TMC industry ·Proficiency in Business-level English (B1),or Chinese (HSK 5) in both oral and written communication ·Work closely with team or business leaders to gather a comprehensive understanding of their requirements ·Provide with excellent customer satisfaction, always prioritizing customers’ interest at the core. Additional Advantage·Experience in operating GDS - Amadeus is preferred·Demonstrates a detailed mindset and strong aptitude for rapid learning, is highly receptive to training, and is open to constructive feedback·Can-do attitude, illustrating optimism, resilience, and persistence when met with challenges·Possess sales mindset and is able to further extend clients’ travelling experience 자격요건우대사항영업마인드를가지고있어고객의여행경험을확장할수있는분
工作职责
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip,Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.Trip.Biz is a digital business travel management company powered by Trip.com Group, providing all-in-one solution built on human-centric technology and rich inventory. Headquartered in Singapore, Trip.Biz has already garnered the trust of over 15,000 large-scale corporations and more than 980,000 small to medium-sized enterprises in business travel across the globe. We level up corporate travel to save time and cost while our clients succeed in business. ·Manage client’s travel booking inquiries via email, phone, and chat channels·Demonstrate exceptional service attitude when addressing travelers’ inquiries·Maintain sound relationship with clients’ travel managers and travelers·Provide clients with optimal travel plans and recommendations (balancing the cost, time and convenience)·Handle booking, modifying, and cancelling of air ticket, hotel, car rental, airport transfer, railway and other related services·Location: Shanghai / Working hours: Daytime 담당업무이메일, 전화, 채팅을통해고객의여행예약문의응대고객문의에대해탁월한서비스마인드로응대고객사의출장관리자및출장자들과긍정적관계유지비용, 시간, 편의를균형있게고려한최적의여행계획및추천제공항공권, 호텔, 렌터카, 공항픽업, 철도및기타관련서비스의예약, 변경, 취소처리근무지: 상하이 / 근무시간: 주간근무
With expert knowledge on the [Hotel or Flight or New Product] product, guide both new and existing Advisors on service-related best practices;Liaise with the IBU Procedure Team and other Stakeholders to create and maintain customer and service-orientated procedures;Work closely with relevant Team Leaders/Group Leaders to fully understand both Customer and Advisor pain points and inefficiencies which can be optimized;Always question the status quo. There is always be a better way of doing things;Advocate the Trip.com culture and standards;Assist with any ad hoc projects and tasks from Group Leaders/Managers where necessary
1. With expert knowledge on the Hotel or Flight product, guide both new and existing Advisors on service-related best practices; 2. Develop and maintain training and coaching documents and knowledge materials; Take responsibility for ensuring all material developed and delivered is up to date, current, accurate; 3. Liaise between the Quality Control team and Advisors to identify areas for improvement; 4. Collaborate with Service Team Leads/Supervisors on outputting qualified newbies and helping existing advisors with upskilling; 5. Act as a role model in displaying Trip’s values in all activity and communication, promoting a positive and professional image of Trip at all time. Ensure the Customer is at the heart of every piece of work and ensuring that our standards help drive forward an exceptional Customer journey; 6. Assist with any ad hoc projects and tasks from Training Manager where necessary.
1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email; 2. Communicate effectively with customers, showing empathy and patience; 3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; 4. Advocate the Trip.com culture both internally and externally; 5. Assist with ad hoc projects assigned by Team Leads / Supervisors.
1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email; 2. Communicate effectively with customers, showing empathy and patience; 3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; 4. Advocate the Trip.com culture both internally and externally; 5. Assist with ad hoc projects assigned by Team Leads / Supervisors.