携程NPL EN QC SHACC(MJ031999)
任职要求
RequirementsFull-Time Bachelor degree or above;Proficiency in English both verbal and written, Chinese is a plus.Strong organization and time management skills.Strong communication skills in 1 on 1 or public speaking.A strong customer oriented mindset.Good …
工作职责
About the Position We are looking for an Quality Control Specialist, who will ensure our customer interactions are aligned withTrip.com’s service and business objectives. By playing a key role in the service team, you will be standardizing communication processes and improving the customer experience. This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our dynamic and fast-growing team? Key Evaluate advisor performance by monitoring communications with customers and system operations.Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems.Lead or participate in service quality and workflow improvement initiatives.Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required.Advocate theTrip.comculture both internally and externally.Assist with ad hoc projects assigned by Team Leads / Supervisors.
-负责百度智能云虚拟网络产品数据面的功能迭代 -负责虚拟网络数据面的性能调优、资源优化 -负责虚拟网络数据面高可用、可观测、可诊断能力的建设 -负责软硬一体化网关的研发
1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email; 2. Communicate effectively with customers, showing empathy and patience; 3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; 4. Advocate the Trip.com culture both internally and externally; 5. Assist with ad hoc projects assigned by Team Leads / Supervisors.
1. Responsible for service teams management and report to Operation Manager on overall performance and progress. 2. Assist on managing all call center service related operations. Assure the attainment of both service and operational performance through effective tracking and coaching. 3. Monitor key performance of the team to help maintain and improve customer satisfaction across all channels and products 4. Act as advocate for the customer, coordinating internal resources to provide seamless service issue resolution, by pulling together information and providing guidance to the service and support teams. 5. Monitor customer activity and customer satisfaction on a close regular basis and provide real-time feedback and coaching to different service teams regarding issue resolution. 6. Identify and maintain high performers, help the implementation of the succession plans that align with the overall strategy of the organization. 7. Identify performance gaps and produce regular performance report to Operation Manager to drive effective service level improvements that align with the overall strategy of the organization.
About the Position We are looking for Customer Advisors, who will be supporting Trip.com’s customers for products issues about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip. This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Key Assist customers with their inquiries and concerns in Italian or English via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate the Trip.com culture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.