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携程Senior Intelligent Knowledge Operation(智能客服运营)(MJ032396)

社招全职国际业务服务运营地点:上海状态:招聘

任职要求


1. 本科及以上学历。
2. 英语听、说、读、写熟练,英语可作为日常工作语言。
3. 熟练掌握Office、Xmind/Visio等其他基础流程工具。
4. 数据敏感度高,熟练使用Excel、SQL、Python等数据分析工具。
5. 具有较…
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工作职责


1.参与搭建所负责业务版块的智能机器人知识库及运营体系。
2.优化客服机器人解决方案的表达形式、表达文案、对话流程设计,持续推动方案层的内容优化。
3.深入研究和理解业务,通过对业务规则和服务逻辑的深刻理解,识别和分析用户的关键痛点和需求,通过问题场景进行问题分类并设计定制化的服务解决方案。
4.协助支持梳理智能客服系统需求BRD文档;
包括英文材料
学历+
Excel+
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