携程Knowledge Analyst_EN_FLT_CC(MJ036110)

任职要求

- Proficiency in both verbal and written English, fluency in any of IBU languages will be a plus.
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.)
Positive and forward-thinking attitude, with a diligent and result-oriented approach to work. Willing to go out of your way to do the “right thing.”
- Extremely effective in working independently by continuously moving forward, even without a clear direction.
- Able to work under tight deadlines and pressure.
- Experience of Project management in Operations, OTA, Business Analysis, or Quality Assurance at a large organization is preferable.
- Knowledge in Travel b…

工作职责

- With expert knowledge on the [Hotel or Flight or New Product] product, guide both new and existing Advisors on service-related best practices.
- Liaise with the Service Solution Team and other Stakeholders to create and maintain customer- and service-oriented procedures
- Work closely with relevant Team Leaders/Group Leaders to fully understand both Customer and Advisor pain points and inefficiencies which can be optimized.
- Always question the status quo. There is always a better way of doing things.
- Advocate the  Trip.com  culture and standards.
- Assist with any ad hoc projects and tasks from Group Leaders/Managers where necessary.