携程Customer Care_HK_FLT_CC_TL-202609(MJ036910)

工作描述

职位描述
- The Customer Care Team Leader is supposed to lead the team to achieve customer growth and delivery to customer’s expectations in the assigned market.
- Manage a team to provide solutions for escalated concerns and complaints from global customers;
- Dive deep into our global segment markets to identify crisis; and escalate potential public issues that may impact  Trip.com ;
- Conduct thorough investigation into escalation in accordance with internal and external guidelines;
- Monitor issues, manage crisis and provide customized support to escalated cases by mastering knowledge of company policies and workflows.
- Analyze customers' feedback and root causes of complaints, identify areas for improvement, and prepare reports and recommend…