苹果Workforce Operations Lead, Retail Customer Care

工作描述

Qualifications
Minimum Qualifications
7 years of experience in a Retail or contact center environment with 5 experience in Workforce Management
3 years of leading a team or cross-functional partners
Experience with workforce tools (Aspect preferred) and data reporting platforms such as Tableau. 
Demonstrated ability to drive results and deliver high-quality execution, while effectively managing conflict to maintain team alignment and project momentum
Strong analysis and problem solving
Strong decision making skills and sound judgement with excellent written and verbal skills 
Demonstrates strong partnership skills by building trust, communicating clearly, and aligning stakeholder needs with organizational goals. Proactively collaborates across functions, manages expectations, and delivers on commitments to drive shared success. 

Preferred Qualifications
Effective presentation and communication skills in…