老虎国际Senior English Customer Service Representative
任职要求
Job Requirements
1. Education & Experience
- A Bachelor’s degree or higher (any major is acceptable); prior experience in the financial industry or customer service is advantageous, although recent graduates are encouraged to apply.
2. Language Proficiency
- Fluency in both English and Chinese (spoken and written), with either language capable of serving as the primary working language.
3. Soft Skills
- A strong service-oriented mindset and excellent communication and coordination skills to manage daily inquiries efficiently.
- Proficiency in computer skills, including the use of the Internet and office software.
4. Others
- Willingness to work in rotating shifts, including morning, afternoon, and evening shifts.
工作职责
Job Description 1. Customer Inquiries & Support - Respond to inbound calls, online chats, and emails from international clients, providing professional responses, follow-ups, and callbacks to foster robust customer relationships. 2. Customer Relationship Management - Develop and maintain relationships with overseas clients by identifying their needs, providing timely feedback, and driving process improvements. - Address customer complaints, collaborate with internal teams to resolve issues, and enhance overall customer satisfaction. 3. Customer Education & Retention - Deliver basic investment knowledge to designated client groups. - Conduct regular follow-ups to enhance customer retention, engagement, and satisfaction.
On this team you will be responsible for managing an active case load and connecting via phone with distressed customers. Representatives communicate official positioning on company issues, develop creative solutions to complex customer problems, and identify and call out opportunities for improvements to business partners and senior leadership. In addition, you will contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn as well as demonstrate Apple’s values of inclusion and diversity in daily activities.
DUTIES AND RESPONSIBILITIES Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site. Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites. Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer. Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer. Assists customers in the receipt, installation, and testing of company equipment. Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities. Provides service education to customer’s service and operations staff. Ensures that parts are available and as specified for service requirements. Maintains appropriate tools are on hand and as required. Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers. Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval. Uses company technical documentation and provides feedback for improvement. Performs other duties as assigned. JOB COMPLEXITY Works on moderately complex problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
Qualifications • 7+ years of enterprise IT or cloud solution sales experience, with a focus on complex, high-value deals. • With sales or technical experience in cloud/digital native market • Demonstrated success of selling cloud technologies, including Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). • Fluent verbal and written communication skills in English, with the ability to present technical and business value clearly to senior stakeholders. • Proven sales track record to achieve sales quota • Good understanding of cloud computing concepts such as virtualization, containers, networking (VPC, load balancing), storage (object/block/file), and database services. • Bachelor above degree in Computer Science, Information Technology, Engineering, or a related discipline. Preferred Qualifications • Knowledge of cloud-native technologies, DevOps (CI/CD), Infrastructure as Code (IaC), and AI/ML frameworks. • Familiar with Oracle technologies and competitive platforms such as AWS, Azure, and Google Cloud.
DUTIES AND RESPONSIBILITIES Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site. Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites. Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers may serve as site leader for customer. Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer. Assists customers in the receipt, installation, and testing of company equipment. Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities. Provides service education to customer’s service and operations staff. Ensures that parts are available and as specified for service requirements. Maintains appropriate tools are on hand and as required. Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers. Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval. Uses company technical documentation and provides feedback for improvement. Performs other duties as assigned. JOB COMPLEXITY Works on moderately complex problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.