苹果Retail Executive Relations Representative, APAC
任职要求
Minimum Qualifications • English and Mandarin fluency(read, write and speak) • Excellent verbal and written communication skills • 3+ years customer-facing experience in a customer service role or technology retail store environment • Consistently meets or exceeds customer satisfaction goals • Experience de-escalating sensitive customer issues by phone or in person • Makes space to listen, learn, and amplify diverse perspectives and experiences • Ac…
工作职责
On this team you will be responsible for managing an active case load and connecting via phone with distressed customers. Representatives communicate official positioning on company issues, develop creative solutions to complex customer problems, and identify and call out opportunities for improvements to business partners and senior leadership. In addition, you will contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn as well as demonstrate Apple’s values of inclusion and diversity in daily activities.
1. 任务跟进与执行支持 • 协助零售经理追踪重点项目（如新品上市、促销活动、展陈落地）的执行进度； • 整理各渠道及门店的销售数据、照片反馈及活动记录，确保信息及时准确。 2. 数据收集与分析 • 协助收集和整理销售、库存、促销等基础数据，完成日报/周报/月报； • 使用Excel或Power BI进行基础统计分析，为零售策略提供支持。 3. 团队协作与沟通协调 • 与销售、市场、Field Force等团队保持沟通，协助跨部门任务落地； • 支持团队会议准备、资料汇总及项目档案归档。 4. 门店支持与市场观察 • 参与门店巡检、展陈照片核查等基础零售管理工作； • 收集一线反馈，了解市场动态与竞品表现。
1.Retail Strategy & Activation Support the development and execution of retail marketing strategies in the Nordic region, enhancing brand visibility and sell‑through performance across offline channels. 2.Channel Campaigns & Promotions Plan and execute in‑store campaigns, merchandising activities, and co‑marketing programs with key retailers (e.g., Elkjop, Kjell, Power), ensuring consistent brand experience and effective ROI. 3.Brand Visibility & In‑store Experience Manage retail display quality, POP materials, and store communication to deliver a premium and unified brand image. Conduct regular store checks and competitor benchmarking to identify improvement opportunities. 4.Retail Insights & Consumer Understanding Conduct market and shopper research to capture local consumer behavior, category trends, and competitor movement. Translate insights into actionable retail marketing initiatives and innovation projects. 5.Cross‑functional Collaboration Work closely with Marketing, Product, and Sales teams to align product launches, pricing strategies, and campaign calendars. Ensure timely coordination of merchandising resources and retail assets delivery. 6.Performance Tracking & Reporting Monitor campaign effectiveness, display compliance, and sell‑through performance. Provide data‑based recommendations to optimize future retail marketing plans.
1、协助制定和本地化针对零售员工及现场团队的培训材料，以确保有效的知识传递。 2、制作理货员简报，明确店内执行和视觉陈列的指导方针。 3、审阅理货员访店报告，并评估其是否符合约定的执行标准。 4、支持监控代理机构绩效，识别差距，并确保其遵守品牌和零售商指南。 5、协助分析实地访问数据，总结关键洞察，并提出改进建议。 6、与内部团队及外部合作伙伴协调，以确保零售营销活动的顺利执行。 7、管理销售点物料，包括库存跟踪、分发及店内布置。 8、与设计团队协作，开发符合品牌指南的店内营销材料，如宣传单、海报和促销展示物。
1. Retail Project Management Support: Assist in monitoring the progress of retail projects, coordinate with internal teams to ensure resources are in place, and help maintain project documentation to support smooth execution. 2. CRM System and Process Support: Support day-to-day CRM system operations, including budget occupation updates and data entry. Help organize and maintain documentation related to expense projects, such as PO contract filing and tracking the expense settlement process. 3. Budget Execution Review Support: Contribute to the collection and initial analysis of budget usage data. Assist in preparing summary reports by client, expense type, and other dimensions to help identify discrepancies and support continuous improvement efforts.