老虎国际Client Service Associate
任职要求
Requirements: · Bachelor's degree in business, finance, or a related field. · Minimum of 3 years’ experience working in a broker/share registry. · Strong understanding of the stock market and financial products. Margin Lending knowledge is advantageous · Exceptional communication and interpersonal skills. · Excellent English language skills are required. Mandarin language skills are advantageous.
工作职责
Operations Purpose: We cultivate relationships with our customers to establish our brand and expand our business. We add value and consistently deliver exceptional customer experiences, enabling investors to be successful. We are accountable, collaborative, and innovative. Role Purpose: As a Client Service Associate, your role is crucial in delivering high-quality support to our clients and ensuring that their questions and requests are handled efficiently and professionally. While your main focus is delivering excellent customer service, you’ll also be encouraged to suggest ways we can improve our processes. You’ll understand the importance of working well with others and take a proactive approach to building good relationships across the team. Responsibilities: · Provide consistently excellent client service through phone, email, chat. · Communicate with clients to understand their needs and expectations · Build relationships with clients based on trust and respect · Collaborate with internal departments to ensure that clients’ needs are fulfilled effectively · Address clients’ complaints and ensure their resolution promptly · Ensure the timely delivery of products or services to the clients · Upsell or cross-sell products and services and achieve business objectives, as required · Ensure that all client requests are processed in a timely and accurate manner. · Manage client relationships and maintain a high level of customer satisfaction.
Legal Compliance and Risk Management: 1. Conduct proactive legal and regulatory compliance analyses for OceanBase's overseas business activities in Southeast Asia, with a specific focus on supporting clients in high-growth sectors such as Internet and FinTech. 2. Pre-research and assess legal risk levels within local and regional jurisdictions, providing comprehensive risk judgments and actionable mitigation strategies tailored to specific projects and client engagements. Commercial Contract Management: Cloud Service & Software Sales: Draft, review, and negotiate a wide array of commercial agreements, including: 1. Cloud service contracts and all related ancillary agreements (e.g., Data Processing Agreements, Service Level Agreements, Pricing Addenda). 2. Various database software sales contracts. Other Business-Related Contracts: 1. Procurement contracts related to marketing activities and other operational needs. 2. Partner channel agreements, including referral and reseller contracts. 3. Legal review and preparation of legal documents required for overseas project tender submissions. Others: 1. Manage and oversee the contract approval process for the Southeast Asia region. 2. Provide daily legal advice and consultation on legal queries from regional business teams.
You will join the Platform Specialist team, based in Beijing / Shenzhen. As an Associate Platform Specialist, you will play a vital role in helping our clients achieve their business goals by supporting in campaign optimization, building relationships and helping the team achieve their goals. You will be responsible for providing recommendations to clients on how to best leverage our platform to improve their campaign performance. This role involves collaboration with internal teams, strong attention to detail and a positive attitude. This is an excellent opportunity to contribute to the growth and success of our business by ensuring our clients are maximizing the value of our platform. You will be part of a dynamic team and will have the opportunity to learn and grow within the company.
You will join the Platform Specialist team, based in Beijing / Shenzhen. As an Associate Platform Specialist, you will play a vital role in helping our clients achieve their business goals by supporting in campaign optimization, building relationships and helping the team achieve their goals. You will be responsible for providing recommendations to clients on how to best leverage our platform to improve their campaign performance. This role involves collaboration with internal teams, strong attention to detail and a positive attitude. This is an excellent opportunity to contribute to the growth and success of our business by ensuring our clients are maximizing the value of our platform. You will be part of a dynamic team and will have the opportunity to learn and grow within the company.
You will join the Platform Specialist team, based in Shanghai. As an Associate Platform Specialist, you will play a vital role in helping our clients achieve their business goals by supporting in campaign optimization, building relationships and helping the team achieve their goals. You will be responsible for providing recommendations to clients on how to best leverage our platform to improve their campaign performance. This role involves collaboration with internal teams, strong attention to detail and a positive attitude. This is an excellent opportunity to contribute to the growth and success of our business by ensuring our clients are maximizing the value of our platform. You will be part of a dynamic team and will have the opportunity to learn and grow within the company.