微软Technical Support Engineer
任职要求
Required Qualifications: • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language QualificationMandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking. For Azure VM & AKS (at least one of the following domains): General Skills 2+ years of technical experience in a support, DevOps, or systems administration role. Excellent problem-solving skills, with a demonstrated ability to use various data collection tools and methodologies to analyze problems, determine root cause, and develop effective solutions for customers. Core Platform: Azure, Virtualization & Server OS Microsoft Azure Platform: In-depth knowledge of Microsoft Azure architecture and its core components (Fabric, Compute, Storage). Proven experience troubleshooting Azure Virtual Machines, including deployment failures, performance degradation, connectivity issues, and OS-level problems. Familiarity with Azure Platform services that interact with VMs and AKS. Server Operating Systems (Linux/Windows): Mastery in supporting and troubleshooting Linux (Redhat/Ubuntu, etc.), including deep knowledge of the boot process, filesystems, and network device/protocol configuration. Strong experience supporting and maintaining Windows Server environments is a significant plus. Familiarity with core OS services such as SSH, FTP, NFS, DNS, DHCP, Samba, and LDAP. Understanding of OS Internals concepts and security principles. Virtualization: Solid understanding of virtualization concepts. Hands-on experience with VMware vSphere or Microsoft Hyper-V Manager is highly valuable for understanding hybrid scenarios and replicating customer environments. Containerization: Kubernetes (AKS) Kubernetes & Container Fundamentals: Deep understanding of Kubernetes (K8s) architecture, including the interaction principles of control plane components (API Server, etcd, Scheduler, Controller Manager) and worker node components (Kubelet, Kube-proxy). Proficient in Kubernetes troubleshooting methods, with the ability to use kubectl commands (e.g., describe, logs, exec) for in-depth analysis of clusters and applications. A solid understanding of container technology (Docker). Azure Kubernetes Service (AKS): Specific experience troubleshooting Azure Kubernetes Service (AKS) clusters, including node health (NotReady status), pod lifecycle issues (e.g., CrashLoopBackOff, Pending), and cluster upgrades. Scripting & Automation: Proficiency in at least one shell environment (BASH, sh, tcsh, ksh). Experience using scripting languages (PERL, Python, Ruby, PhP) and tools (Jenkins) to analyze logs or automate diagnostic tasks. For SCIM (at least one of the following domains): - Knowledge of at least one of the following domains: Active Directory and, or Azure Active Directory Administration, Intune or security & compliance related. - Operation system: Windows Server, Windows Client, Linux, Mac administration. - Information protection including sensitivity labels, label policies, auto-labelling Data classification, including sensitive information types, trainable classifiers, EDM. - Azure Defender for Cloud and Azure Sentinel Proficiency: Hands-on experience with Azure Defender for Cloud and Azure Sentinel. Ability to leverage these tools for threat detection, monitoring, and response. -Experience with various security tools and understanding compliance requirements. …
工作职责
• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. • Respond to and resolve critical customer issues as part of a 24x7 on-call rotation
• Be a subject matter expert on databases, particularly on Relational Databases, able to discuss with customer on database modelling, migration, performance testing and day to day operations • Have wide ranging experience with open source and commercial databases such as MySQL, PostgreSQL, Oracle & SQL Server…etc • Be familiar with major cloud service providers in using it for deployment of workloads (AWS, Alicloud, GCP, Azure…etc) • Be a technical expert on all aspects of OceanBase (compatibility assessment, deployment, administration, development, migration…etc) • Facilitate introduction, discussion and demonstration of OceanBase’s technology, vision and value proposition either via individual or group sessions with customers • Engage and discover prospects’ pain points, business/technical challenges and identify how OceanBase can add value • Run Proof of Concept projects with customers to validate OceanBase’s capabilities Support post sale OceanBase implementation with OceanBase delivery team • Maintain deep understanding of competitive as well as complementary technologies and how to position OceanBase DB in relation to them • Provide guidance on how to resolve customer-specific technical challenges • Collaborate with Product Management, Engineering, and Marketing to continuously improve OceanBase product and position in the market
• Monitor transactional data to identify suspicious patterns, emerging fraud trends and anomalies. • Design and maintain fraud detection dashboards, models, and rules using statistical and machine learning techniques. • Collaborate with product, engineering, and compliance teams to implement and fine-tune fraud detection. • Conduct root cause analyses on fraud incidents and provide actionable insights. • Develop reporting frameworks to communicate fraud trends, risk metrics, and investigation outcomes to stakeholders. • Continuously refine detection logic based on feedback and fraud evolution. • Support incident response teams in investigating and responding to fraud alerts. • Stay current with industry best practices and evolving fraud tactics.
You'll be joining the Lazada Pay team with extensive portfolio covering various Business Domains: Payments, Wallet, PayLater, Loans, Insurance, Digital Goods, Travel and more. 您将加入Lazada支付团队，负责覆盖支付、数字钱包、先享后付（PayLater）、贷款、保险、虚拟商品、旅行等多元化业务领域。 YOU CAN EXPECT TO BE 1) A Strategic Influencer, Pragmatic Do-er: Engage with customers and stakeholders to balance various objectives while maintaining user-centric design. Support product teams in discovery stages and define requirements using journey maps, information architecture, task flows, and user flows. Collaborate with product managers to fuel product roadmaps and prioritize new features, informed by UX perspectives. Transform abstract concepts into reality through teamwork with software architects and engineers. 2) A Savvy Operator in a Fast-Paced Environment: Manage ambiguity and navigate diverse stakeholder opinions to find suitable solutions. Deliver high-quality, compliant designs quickly, adapting to the iterative design process. Evolve the Design System by maintaining UX/UI standards and ensuring consistency across digital products. Provide guidance on UX/UI best practices across teams. KEY RESPONSIBILITIES 1) Lead Design Mastery: Build impactful partnerships with various stakeholders and navigate complex corporate dynamics. Engage in hands-on design processes from service to interaction design, adhering to Scrum/Agile methodologies. Incorporate industry best practices to create engaging user experiences and validate concepts with data. 2) Stakeholder Management & Design Advocacy: Communicate design clearly at all organizational levels and foster supportive relationships. Educate stakeholders on leveraging UED expertise to maximize project impact. Manage multiple projects and expectations in a fast-paced environment to provide focus for the team. 3) Independence & Ownership in Design Projects: Organise and prioritise design requirements in alignment with strategic roadmaps. Foster collaboration through discussions/workshops with stakeholders for alignment. Visualise complex concepts simply, facilitating effective communication with Product, Engineering, and Operations teams. Apply Design Thinking to convert customer needs into effective prototypes. 4) Team Contribution to DS: Drive discussions to unify and improve design components/style libraries across domains. Advocate for proper use of design system guidelines and support ongoing design system improvements by gathering feedback and tracking usage impact. 核心职责 1. 主导设计专业实践 -与多元利益相关方建立深度合作，驾驭复杂组织关系； -全程参与设计实施（从服务设计到交互设计），遵循Scrum/敏捷开发方法； -融合行业最佳实践打造高参与度用户体验，并通过数据验证设计概念。 2. 利益相关方管理与设计赋能 -向各层级清晰传递设计价值，构建支持性合作关系网络； -引导业务方善用UED专业资源，最大化项目影响力； -在快节奏环境中管理多项目优先级，为团队提供明确聚焦方向。 3. 独立主导设计项目 -根据战略路线图梳理并优先处理设计需求； -通过研讨会等形式推动跨团队协作共识； -将复杂概念可视化简化为可执行方案，促进与产品、技术、运营团队高效沟通； -运用设计思维（Design Thinking）将用户需求转化为高保真原型。 4. 设计系统共建 -推动跨业务域设计组件/样式库的统一与优化； -倡导设计系统规范的正确应用，通过反馈收集与影响追踪持续完善系统。
• Be a subject matter expert on databases, particularly on Relational Databases, able to discuss with customer on database modelling, migration, performance testing and day to day operations • Have wide ranging experience with open source and commercial databases such as MySQL, PostgreSQL, Oracle & SQL Server…etc • Be familiar with major cloud service providers in using it for deployment of workloads (AWS, Alicloud, GCP, Azure…etc) • Be a technical expert on all aspects of OceanBase (compatibility assessment, deployment, administration, development, migration…etc) • Facilitate introduction, discussion and demonstration of OceanBase’s technology, vision and value proposition either via individual or group sessions with customers • Engage and discover prospects’ pain points, business/technical challenges and identify how OceanBase can add value • Run Proof of Concept projects with customers to validate OceanBase’s capabilities Support post sale OceanBase implementation with OceanBase delivery team • Maintain deep understanding of competitive as well as complementary technologies and how to position OceanBase DB in relation to them • Provide guidance on how to resolve customer-specific technical challenges • Collaborate with Product Management, Engineering, and Marketing to continuously improve OceanBase product and position in the market