微软Technical Support Engineering Manager
任职要求
Required Qualifications: • 7+ years of operational excellence, delivery management, account management, sales, or vendor management experienceo OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years operational excellence, delivery management, account management, sales, or vendor management experienceo OR equivalent experience• 3+ years’ experience of managing people Language QualificationMandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking. 8+ years people manager experience is perferred. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and e…
工作职责
• People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability, and attracting/ retaining great people.• Response and Resolution: You impact the customer relationship through managing Technical Support delivery and acting as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level.• Readiness: You ensure your team has the technical skills required to provide a great customer experience and you collaborate with partner teams (e.g. engineering /product/ readiness or other SMEs) to fill readiness gaps regarding new and existing technology• Product/Process Improvement: You communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements• Business Integration: You identify opportunities to collaborate effectively with other teams and organizations to enable a great customer experience.
Provide deep technical support to customers in their selection and use of AMD development tools, silicon and IP products that ensure success POC design creation to demonstrate AMD’s values on silicon, HW acceleration, performance, etc. in order to create design wins Provide technical leadership and guidance that focuses on design win strategies for all customer opportunities Analyze customer needs, and compare and contrast AMD and competitive solutions in order to maximize the customers use of AMD products Collaborate with field and factory resources to develop and deliver technical proposals to customer project managers, engineering managers, system architects and design engineers Code and implement circuits to demonstrate efficient use of AMD technology and competitive advantages to secure design wins Provide all post-sales support, including performance tuning lab debug, timing closure and analysis, RTL coding and simulation, pinout creation, power analysis, and board design feedback Provide regular feedback to AMD management and factory experts on the needs of the customer base
Provide deep technical support to customers in their selection and use of AMD development tools, silicon and IP products that ensure success POC design creation to demonstrate AMD’s values on silicon, HW acceleration, performance, etc. in order to create design wins Provide technical leadership and guidance that focuses on design win strategies for all customer opportunities Analyze customer needs, and compare and contrast AMD and competitive solutions in order to maximize the customers use of AMD products Collaborate with field and factory resources to develop and deliver technical proposals to customer project managers, engineering managers, system architects and design engineers Code and implement circuits to demonstrate efficient use of AMD technology and competitive advantages to secure design wins Provide all post-sales support, including performance tuning lab debug, timing closure and analysis, RTL coding and simulation, pinout creation, power analysis, and board design feedback Provide regular feedback to AMD management and factory experts on the needs of the customer base
· Provide technical support for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. · Provide technical support for performance benchmarks establishment, conduct analyses, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance. · Generate change management requests & incident management tickets for DCEO activities. · Work with DCO managers (IT) and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency. · Establish documentation relevant to technical support of business & facility operations. · Responsible for supporting the installation of the racks and the provision of power/cooling. · Support the COLO management of both routine maintenance and emergency services on a variety of essential systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. · Assist in the design, implementation, commissioning and build out of new facilities. · Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability. · Assist in recruiting efforts. · Support operating partners in the resolution of any infrastructure engineering issues. · This role might involve covering 24x7 shift rotation 岗位职责： • 为承包商、分包商和供应商的现场管理提供技术支持，确保所有工作符合既定流程、程序和当地法律。 • 支持建立执行标准，对数据中心基础设施的运维和维护各个方面进行分析并撰写报告。 • 为数据中心的日常工作创建变更管理请求和事件管理工单。 • 与DCO经理（IT）和其他部门主管以及现场IDC服务运营商合作，协调完成项目，管理站点容量，优化站点安全性，可用性，可靠性，可持续性和效率。 • 撰写，创建与业务和设施运维的技术支持相关的文件。 • 负责支持机柜的安装和机柜供电，供冷。 • 支持COLO（Co-Location，现场提供IDC服务的运营商）的日常常规维护和数据中心基本系统的紧急服务，如：开关柜，柴油发电机，UPS系统，配电设备，冷机，冷塔，精密空调，楼宇监控系统等。 • 协助新数据中心/机房的设计，实施，调试和建设。 • 推动并实施项目，以提高现有设施的产能，效率，可持续性和可靠性。 • 协助招聘工作。 • 支持运维合作伙伴解决运维中遇到技术问题。 • 可能参与轮换倒班以支持24x7的工作需求。