微软Customer Success Account Manager

• You will develop relationships with key customer IT and business decision makers, to understand their data estate, priorities, and success measures, and design secure, scalable Data & AI solutions that deliver measurable business value.  • You will understand customers’ overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value and drive positive Customer Satisfaction & become a trusted advisor.   • You will ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment and provide feedback and insights from customers/partners.  • You will develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging subject matter expertise. Deliver according to MS best practices & using repeatable Intellectual Property (IP).  • You will apply technical knowledge to architect and design solutions that meet business and IT needs, create Data & Analytics roadmaps, drive Proof of Concepts (POC) and Minimal Viable Product (MVP), and ensure long term technical viability of new deployments, infusing key AI technologies where appropriate.  • You will maintain technical skills and knowledge, keep up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform.  • You will accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes and obtain relevant accreditations and certifications. Proactively identify gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps  • Drive Azure consumption through accurate and complete Azure Consumption Plans and support Unified/Factory delivery models. • Lead technical workshops, build MVPs, and guide customers through production deployments. • Collaborate with internal teams to remove blockers and share customer feedback. • Evangelize Azure technologies within customer, partner, and community ecosystems. • Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the Customer Success Account Managers.  • Provide delivery oversight and escalation support for key consumption engagements across Data & Analytics workloads.  • Drive technical excellence by leading the health, resiliency, security, and optimization of mission-critical data workloads, ensuring readiness for production-scale AI use cases.  • You will identify resolutions to issues blocking go-live of migration and modernization projects by leveraging Azure Infrastructure technical subject matter expertise and lead technical conversations with customers to drive value from their Microsoft investments and deliver all work according to MS best practices and policies.  • You will demonstrate a self-learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals as you accelerate customer outcomes and engage in relevant communities to share expertise, contribute to IP creation, prioritize IP reuse and learn from others to help accelerate your customers transformation journey.  • Be accredited and certified to deliver with advanced and expert-level proficiency in priority workloads including Microsoft Fabric, Azure Databricks, Microsoft Purview, Azure SQL, PostgreSQL, MySQL, and Cosmos DB.  Technical leadership  • Design the solution using your Data Platform technical knowledge, architectural approach, consultancy skills and our methodology to win a customer’s technical decision and meet the customer’s needs; drive proof of concepts (POCs)/production deployments to create momentum for MVPs, infusing key AI technologies where appropriate and being technically proficient to do POC with hands-on-skills.   • Data Platform technologies, including SQL Server, Azure SQL Database, and Azure Cosmos DB, as well as Analytics, Data Warehousing, and Data Engineering scenarios. Focus on Intelligent Data and Analytics Platforms such as Synapse, Lakehouse architecture, Fabric, Azure Databricks, and Power BI. Stay informed on market trends and competitive insights and actively collaborate and share knowledge within the Data & AI technical community.  • Experience in Azure architecture design, Azure IaaS, Azure SQL Database, Azure SQL Managed Instance, High Availability, service resilience and distributed systems.  • Experience as a Database Administrator, data platform design, SQL Server at scale, on-premises to Azure migrations, complex SQL Server troubleshooting, performance tuning and optimization, scaling OLTP and OLAP workloads, and securing SQL Server on-premises or in Azure   • Experience with High Availability/Disaster Recovery solutions such as Failover Clustering, Database Mirroring, Always-On Availability Groups, and Replication   • Use trace analysis, debug skills, source code, and other proprietary tools, to analyse problems and develop solutions to meet customer needs; this may involve writing code   • Consultative experience along with presentation skills with a high degree of comfort with both large and small audiences  • Learns to identify and communicate areas in intellectual property (IP) that need refreshing or have gaps. Contributes to IP development with guidance/supervision.  • Demonstrates strong industry knowledge and increases recognition for Microsoft solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) 

  Account Management • Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, outcomes, and forecasts. Leads multiple, diverse, and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts. Coordinates with industry experts to identify new business opportunities and drive account growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth, and deep understanding of plan to ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency to achieve customer outcomes. Identifies initial stakeholders, customer needs, and customer priorities. Proposes initial Solutions/Sales Plays. Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities. • Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans (inclusive of partners) and involves senior leadership team. Ensures teams are documenting in the Account Plan. • Expands network of key internal (e.g., Industry Solutions [IS]) and external partners and other business decision makers in customers' accounts to grow sales and partner impact and to provide a seamless account management experience to the customers, ensuring proper execution of core tasks and account transactions. Engages with key mainstream partners to promote long-term, mutually-beneficial business and technology transformation strategies. Expands network of influence on the board to expand reach and influence decision making. Drives joint solutions with partners. Where applicable, shares opportunities outbound with partners, and reviews/accepts opportunities shared inbound. Proactively engages and works with partners’ sellers directly to drive non-qualified opportunity momentum and deal closure inclusive of partners. • Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs. Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability. Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes. Sales Excellence• Actively seeks customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining levels of customer satisfaction. Orchestrates others (e.g., Customer Success Account Management [CSAM]) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plan to improve customer's overall experience. Leverages key executive relationships to build trust with the customer organization. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans. • Develops compelling, value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes. Demonstrates thought leadership and presents business plans to customers to generate new non-qualified opportunities. Guides others on how to tailor industry-specific presentations. Presents outcome based cross solution strategies. • Develops and implements plans for maximizing upselling/cross-selling non-qualified opportunities in certain accounts. Drives plans to highlight Microsoft's and partners' solutions to solving additional business and technology issues and aims to expand budget allocated to Microsoft. Leverages virtual teams to identify and act on new non-qualified opportunities while utilizing common sales and delivery methodology for the Microsoft sales organization. • Engages decision makers of assigned accounts to clearly articulate Microsoft's value proposition aligned to customer's business objectives. Translates features into business impact and outcomes that accelerate the customer's digital presence. Develops plans to offer more targeted solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs. • Positions oneself as a thought leader and trusted advisor internally and externally to executive-level business decision makers of multiple assigned accounts by leveraging best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise (e.g., customers' sponsors) to build stronger relationships with decision makers of assigned accounts. Document and creates stakeholder map in the account plan of the key decision makers, influencers, sentiment, etc. Customer Engagement• Supports business transformation through technology for assigned accounts in multiple business units to drive business outcomes and create business value for customers. Leverages consultative and insightful listening skills that disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction. Is sought out by the customer for guidance related to transformation. Proactively involves corporate resources and engages cross-industry resources to drive customer transformation. Ability to influence and mitigate proactively competitive risk. Ensures line-of-business wins are captured (e.g., customer write ups) as reference for scale through insightful listening. • Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive, business, and technical decision makers at high levels of the customer's organization through consultative engagement to establish alignment and secure buy-in and execution. Connects the customer to Microsoft business and technical executives. Establishes Rhythm of Business (RoB) with top customer sponsors to regularly highlight the value of the Microsoft solutions and subsequent Return on Investment (ROI). Works with the customer partners foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President). Leverages digital selling methods (e.g., digital) to grow your network and create a pipeline, consume account-based marketing output, and reflect in the engagement strategy in our customer plan. • Proactively develops a comprehensive understanding of customer's business and technology needs and strategies for each assigned account, of their priorities, and of the industry direction. Anticipates customers' needs to deliver new insights on customers' business strategies and educate customers on ways to jointly address these needs. Identifies and pursues opportunities to offer business and technology solutions. Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model. Connect customers with other customers/partners on areas that may benefit them. If industry aligned, also develops a deep understanding of the customer's industry. Industry Knowledge• If aligned by industry, exhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape. Leverages their depth of industry knowledge to position Solution Area technology in industry context. Demonstrated ability to position how Microsoft products and solutions will help customers realize innovation through business transformation.

• Lead the outsourced Account Manager team to deliver tailored service solutions for tiered merchants, ensuring an optimal platform service experience. Proactively drive merchant fund inflows and FX transactions to foster the growth of WorldFirst’s business. • Communicate and work cross-functionally with expert Relationship Managers, Sales & Partnerships team to service and delight our customers • Demonstrate great product knowledge，and keep up with new WorldFirst product functionalities and able to identify suitable customer. Offer client the right new prduct to help customers success with WorldFirst • Possess strong risk awareness and collaborate daily with Risk, AML, and Compliance…teams to ensure seamless coordination and safeguard merchant account security. • Possess foundational knowledge of financial systems and collaborate with the Customer Funds team to resolve customer fund related issues • Communicate articulately and probe intelligently to gain insight into the customers' experience • Provide excellent & speedy service, so that our customers happily continue to choose us & grow their businesses with WorldFirst day after day • Be our "customer voice" representative by updating records and highlighting any issues quickly for urgent resolutions

*Hiring location: Beijing, Shanghai, Guangzhou, Shenzhen, Hong Kong(visa sponsorship provided) Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS) and help shape the future of GPU optimization and high-performance computing? Join us in helping customers across all industries to maximize the performance and efficiency of their GPU workloads on AWS while pioneering innovative optimization solutions. As a Senior Technical Account Manager (Sr. TAM) specializing in GPU Optimization in AWS Enterprise Support, you will play a crucial role in two key missions: guiding customers' GPU acceleration initiatives across AWS's comprehensive compute portfolio, and spearheading the development of optimization strategies that revolutionize customer workload performance. Key Job Responsibilities - Build and maintain long-term technical relationships with enterprise customers, focusing on GPU performance optimization and resource allocation efficiency on AWS cloud or similar cloud services. - Analyze customers’ current architecture, models, data pipelines, and deployment patterns; create a GPU bottleneck map and measurable KPIs (e.g., GPU utilization, throughput, P95/P99 latency, cost per unit). - Design and optimize GPU resource usage on EC2/EKS/SageMaker or equivalent cloud compute, container, and ML services; implement node pool tiering, Karpenter/Cluster Autoscaler tuning, auto scaling, and cost governance (Savings Plans/RI/Spot/ODCR or equivalent). - Drive GPU partitioning and multi-tenant resource sharing strategies to reduce idle resources and increase overall cluster utilization. - Guide customers in PyTorch/TensorFlow performance tuning (DataLoader optimization, mixed precision, gradient accumulation, operator fusion, torch.compile) and inference acceleration (ONNX, TensorRT, CUDA Graphs, model compression). - Build GPU observability and monitoring systems (nvidia-smi, CloudWatch or equivalent monitoring tools, profilers, distributed communication metrics) to align capacity planning with SLOs. - Ensure compatibility across GPU drivers, CUDA, container runtimes, and frameworks; standardize change management and rollback processes. - Collaborate with cloud provider internal teams and external partners (NVIDIA, ISVs) to resolve cross-domain complex issues and deliver repeatable optimization solutions. ------------------------------------------------------