微软Software Engineer 2---Windows 365

As a Software Engineer in the Windows 365 team, you will get an amazing opportunity to extend your knowledge of several important Microsoft products and technical areas including Windows, Office and our cloud based management suite, and drive product improvements into Microsoft 365.In this role, you will be part of a team of talented and motivated engineers that will behave more like a startup team. You will do what is necessary with your peers to plan, design, implement and deliver the feature requirements with high quality.

As a Software Engineer II, you will have the opportunity to work on and contribute to Windows App experiences on Windows including the native UX, the extensive device redirection, and the input solutions which are fundamental to ensuring that local peripherals (mouse, keyboard, pen, audio, video, USB, etc.) are able to interact with and be controlled seamlessly from a remote session. In addition, you will be part of a diverse, fast-growing, and agile team working with motivated and passionate engineers and product managers. Our culture is like a startup – we will do what is necessary to help customers be successful, move fast, and have fun building meaningful products and services! You will be responsible for: • Collaborate with engineers, product managers, and designers to address complex technical challenges in delivering seamless, secure, and high-performance remote desktop experiences on Windows. • Execute the full software development life cycle (SDLC) - from architecture and implementation to deployment and Live Site operations - with end-to-end accountability for service quality. • Design and develop Windows App experiences on Windows with the native UX, the device redirection, and the input remoting solutions which ensure that local peripherals can interact with and be controlled seamlessly from a remote session. • Design and implement new Windows 365 Cloud PC and Azure Virtual Desktop features with a special focus on seamless integration with OS platform capabilities. • Work across organizations, collaborating with internal partner teams such as Microsoft 365, Windows, Microsoft Teams, and others. • Uphold high standards throughout the entire engineering cycle, from requirement analysis to production live service response, by incorporating innovative mechanisms and practices. • Tackle the most challenging technical problems within your team’s scope, demonstrating your problem-solving skills and technical expertise.

As a Senior Software Engineer, you will have the opportunity to work on and contribute to Windows App experiences on Windows including the native UX, the extensive device redirection, and the input solutions which are fundamental to ensuring that local peripherals (mouse, keyboard, pen, audio, video, USB, etc.) are able to interact with and be controlled seamlessly from a remote session. In addition, you will be part of a diverse, fast-growing, and agile team working with motivated and passionate engineers and product managers. Our culture is like a startup – we will do what is necessary to help customers be successful, move fast, and have fun building meaningful products and services! You will be responsible for: • Collaborate with engineers, product managers, and designers to address complex technical challenges in delivering seamless, secure, and high-performance remote desktop experiences on Windows. • Execute the full software development life cycle (SDLC) - from architecture and implementation to deployment and Live Site operations - with end-to-end accountability for service quality. • Design and develop Windows App experiences on Windows with the native UX, the device redirection, and the input remoting solutions which ensure that local peripherals can interact with and be controlled seamlessly from a remote session. • Design and implement new Windows 365 Cloud PC and Azure Virtual Desktop features with a special focus on seamless integration with OS platform capabilities. • Work across organizations, collaborating with internal partner teams such as Microsoft 365, Windows, Microsoft Teams, and others. • Uphold high standards throughout the entire engineering cycle, from requirement analysis to production live service response, by incorporating innovative mechanisms and practices. • Tackle the most challenging technical problems within your team’s scope, demonstrating your problem-solving skills and technical expertise. • Provide support, mentorship, and technical guidance to junior engineers within your team, fostering a supportive and collaborative environment.

The Role Join Tesla’s global IT team as an IT Support Engineer, delivering high-quality technical support to employees across the world. In this role, you will provide end-to-end support for software and hardware issues through phone, remote tools, and ticketing systems. Beyond daily support, you will contribute to internal process optimization, knowledge management, and project-based solutions to enhance user experience and operational efficiency. We are looking for a proactive, detail-oriented, and customer-focused individual who thrives in a fast-paced environment and is passionate about technology and continuous improvement. Responsibilities： Provide timely and professional technical support to global Tesla employees via phone, remote tools, and ticketing systems (e.g., ServiceNow, Remedy, Rave) Monitor and manage service tickets from initiation to resolution, ensuring timely follow-up and closure Support and maintain company IT infrastructure, including desktops, laptops, printers, and other peripheral devices Troubleshoot and resolve software and hardware issues remotely Document and maintain technical knowledge base articles to support team efficiency and continuous learning Identify opportunities to improve internal processes and user experience through process optimization and automation Collaborate with cross-functional teams to design and deliver technology-driven solutions tailored to business needs