苹果PAC Retail Online Production Support Analyst
任职要求
Minimum Qualifications
• 3+ years of experience providing production support for internal customers or partner teams
• A keen passion for solving complex problems and creating innovative solutions
• Demonstrated ability to communicate with and influence at all levels of an organization, including catering communications to audiences of varying technical comprehension.
• Ability to occasionally work weekends and holidays to provide critical support coverage, including new product launches and events requiring heightened support.
Preferred Qualifications
• Experience with SAP modules (e.g., S/4HANA, ECC) in a support or implementation capacity and Proficiency in data extraction, transformation, and loading (ETL) processes from SAP systems for AI/ML initiatives.
• Familiarity with AI/ML concepts and their application in business process optimization or p…工作职责
When P1 or P0 incidents are raised, you will provide support coverage, coordinating both IS&T problem-solving functions as well as in-the-moment business recovery tactics simultaneously. You will host recurring reviews with business partners, product owners, and technical teams, focusing on recent incidents and projects, while driving change to build additional fault tolerance within our tools and systems. Your exceptional analytical skills will support proactive identification of issues before being reported by our business partners or customers. Responsibilities: Deepen subject matter expertise through personal and professional development and in-the-moment support experiences Participate in cross-functional project teams by representing ROPS and sharing your technical expertise to implement new solutions and enhance existing solutions Build and maintain productive working relationships with internal customers and business partners Apply data analytical skillset to identify emerging trends and to deliver operational improvements (reduced incident occurrence, decreased ticket duration, etc) Create and distribute leadership and executive level summaries for high priority incidents
When P1 or P0 incidents are raised, you will provide support coverage, coordinating both IS&T problem-solving functions as well as in-the-moment business recovery tactics simultaneously. You will host recurring reviews with business partners, product owners, and technical teams, focusing on recent incidents and projects, while driving change to build additional fault tolerance within our tools and systems. Your exceptional analytical skills will support proactive identification of issues before being reported by our business partners or customers. Responsibilities: Deepen subject matter expertise through personal and professional development and in-the-moment support experiences Participate in cross-functional project teams by representing ROPS and sharing your technical expertise to implement new solutions and enhance existing solutions Build and maintain productive working relationships with internal customers and business partners Apply data analytical skillset to identify emerging trends and to deliver operational improvements (reduced incident occurrence, decreased ticket duration, etc) Create and distribute leadership and executive level summaries for high priority incidents
When P1 or P0 incidents are raised, you will provide support coverage, coordinating both IS&T problem-solving functions as well as in-the-moment business recovery tactics simultaneously. You will host recurring reviews with business partners, product owners, and technical teams, focusing on recent incidents and projects, while driving change to build additional fault tolerance within our tools and systems. Your exceptional analytical skills will support proactive identification of issues before being reported by our business partners or customers. Responsibilities: Deepen subject matter expertise through personal and professional development and in-the-moment support experiences Participate in cross-functional project teams by representing ROPS and sharing your technical expertise to implement new solutions and enhance existing solutions Build and maintain productive working relationships with internal customers and business partners Apply data analytical skillset to identify emerging trends and to deliver operational improvements (reduced incident occurrence, decreased ticket duration, etc) Create and distribute leadership and executive level summaries for high priority incidents
1. 负责电机控制程序编写、优化，应用程序开发； 2. 负责电机控制器功能、性能等技术参数优化、软件平台优化等； 3. 解决产品开发和测试中出现的相关问题； 4. 完成产品软件功能实现及维护； 5. 完成上级安排的其他工作任务。