苹果Apple Support - Executive Relations Senior Area Manager, Greater China
任职要求
Minimum Qualifications • Bachelor’s degree or equivalent experience required. • Fluency in both spoken and written Mandarin and English is essential. • 8+ years of experience in customer experience, executive relations, or a similar high-impact role. • 5+ years of leadership experience, leading both managers and individual contributors, with a track record of building strong, high-performing teams. • Proven ability managing teams across multiple sites and driving critical initiatives, and delivering operational excellence at scale. • Strong executive presence and the ability to influence and build trust at all levels of the organization, including senior leadership and external stak…
工作职责
As the Greater China Executive Relations Senior Manager, you will: - Lead and inspire a team of ER Liaisons who manage executive-level and government agencies customer escalations across Greater China, consistently demonstrating a strategic mindset to align priorities and outcomes. - Build and lead a high-performing, inclusive, and collaborative team by providing hands-on people management, including coaching, performance evaluation, career development, and goal setting. - Cultivate strong cross-functional collaboration with partners across Apple to ensure unified and effective resolution strategies, with a focus on achieving shared business outcomes. - Cultivate strong cross-functional collaboration with partners across Apple to ensure unified and effective resolution strategies, with a focus on achieving shared business outcomes. - Monitor key performance indicators (KPIs) to ensure execution, accountability, and alignment with Apple’s customer experience standards and business priorities. - Foster a high-performance, inclusive, and collaborative team culture that reflects Apple’s values. Strengthen the team’s capability to manage complexity and scale through inclusive leadership and structured problem-solving. - Act as a strategic partner to the Global Head of ER, providing regional insights and contributing to both in-region and global initiatives. - Partner closely with cross-functional teams including Government Affairs, Legal, Public Relations, Investor Relations, AppleCare, Retail, and Engineering teams to ensure a consistent and effective issue resolution. - Provide subject matter expertise and in-depth insight to Greater China executives in preparation for government meetings and discussions related to customer law, service policies, and consumer-related matters. - Represent Apple in conversations with consumer advocacy groups and government agencies, reinforcing our commitment to customer satisfaction and regulatory alignment. - Analyze trends, root causes, and systemic issues through case review and customer feedback, applying strategic thinking to drive sustainable improvements in Apple’s products, services, and customer experience. - Timely engagement with Apple’s Executive Team and in-region leadership to provide insights, recommendations, and resolutions for high-profile customer cases. - Maintain the highest levels of professionalism, discretion, and customer empathy in every engagement.
1. 负责基于Apple Vision Pro开发极具沉浸感的MR空间应用，为用户带来前所未有的交互体验； 2. 熟练运用苹果原生技术，结合Unity等渲染引擎，打造行业领先、性能卓越且稳定流畅的Vision Pro应用； 3. 持续关注并积极探索前沿的3D新技术，突破渲染效果边界，将最新算法进行工程化与效果性能优化； 4. 推动建立基于visionOS的空间交互技术及渲染架构与标准，并提供与其他平台互通兼容的优秀解决方案；
1.Quality Screening for New Suppliers in Tours and Ticketing products: Enhance existing supplier qualification standards by developing and implementing criteria to ensure new third-party suppliers in Oceania meet quality excellence. 2.Performance Monitoring: Track and evaluate supplier quality and performance, offering feedback and guidance for improvement. 3.Supplier Mapping: Analyze third-party supplier backgrounds, strengths to identify potential in-depth collaboration opportunities. 4.Issue Resolution: Promptly address and resolve quality-related issues with suppliers, implementing corrective actions to prevent future occurrences. 5.Documentation and Reporting: Maintain detailed records of quality assessments, supplier performance, and corrective actions, providing weekly reports. 6.Continuous Improvement: Identify and apply best practices to enhance supplier quality processes, and collaborate with the product team for system updates if needed. 7.Collaboration: Work closely with internal teams, including Operations and Business Development, to ensure quality control efforts align with overall business objectives.
You'll be joining the Lazada Pay team with extensive portfolio covering various Business Domains: Payments, Wallet, PayLater, Loans, Insurance, Digital Goods, Travel and more. 您将加入Lazada支付团队，负责覆盖支付、数字钱包、先享后付（PayLater）、贷款、保险、虚拟商品、旅行等多元化业务领域。 YOU CAN EXPECT TO BE 1) A Strategic Influencer, Pragmatic Do-er: Engage with customers and stakeholders to balance various objectives while maintaining user-centric design. Support product teams in discovery stages and define requirements using journey maps, information architecture, task flows, and user flows. Collaborate with product managers to fuel product roadmaps and prioritize new features, informed by UX perspectives. Transform abstract concepts into reality through teamwork with software architects and engineers. 2) A Savvy Operator in a Fast-Paced Environment: Manage ambiguity and navigate diverse stakeholder opinions to find suitable solutions. Deliver high-quality, compliant designs quickly, adapting to the iterative design process. Evolve the Design System by maintaining UX/UI standards and ensuring consistency across digital products. Provide guidance on UX/UI best practices across teams. KEY RESPONSIBILITIES 1) Lead Design Mastery: Build impactful partnerships with various stakeholders and navigate complex corporate dynamics. Engage in hands-on design processes from service to interaction design, adhering to Scrum/Agile methodologies. Incorporate industry best practices to create engaging user experiences and validate concepts with data. 2) Stakeholder Management & Design Advocacy: Communicate design clearly at all organizational levels and foster supportive relationships. Educate stakeholders on leveraging UED expertise to maximize project impact. Manage multiple projects and expectations in a fast-paced environment to provide focus for the team. 3) Independence & Ownership in Design Projects: Organise and prioritise design requirements in alignment with strategic roadmaps. Foster collaboration through discussions/workshops with stakeholders for alignment. Visualise complex concepts simply, facilitating effective communication with Product, Engineering, and Operations teams. Apply Design Thinking to convert customer needs into effective prototypes. 4) Team Contribution to DS: Drive discussions to unify and improve design components/style libraries across domains. Advocate for proper use of design system guidelines and support ongoing design system improvements by gathering feedback and tracking usage impact. 核心职责 1. 主导设计专业实践 -与多元利益相关方建立深度合作，驾驭复杂组织关系； -全程参与设计实施（从服务设计到交互设计），遵循Scrum/敏捷开发方法； -融合行业最佳实践打造高参与度用户体验，并通过数据验证设计概念。 2. 利益相关方管理与设计赋能 -向各层级清晰传递设计价值，构建支持性合作关系网络； -引导业务方善用UED专业资源，最大化项目影响力； -在快节奏环境中管理多项目优先级，为团队提供明确聚焦方向。 3. 独立主导设计项目 -根据战略路线图梳理并优先处理设计需求； -通过研讨会等形式推动跨团队协作共识； -将复杂概念可视化简化为可执行方案，促进与产品、技术、运营团队高效沟通； -运用设计思维（Design Thinking）将用户需求转化为高保真原型。 4. 设计系统共建 -推动跨业务域设计组件/样式库的统一与优化； -倡导设计系统规范的正确应用，通过反馈收集与影响追踪持续完善系统。
1，负责电商数据仓库的ETL流程设计、开发与优化，尤其关注招商、营销活动（含大促）等核心业务场景的数据集成，确保数据的准确性、实时性和为业务决策和AI应用提供高质量数据基础。 2，主导电商领域的数据建模工作，构建满足用户画像、商品分析、营销效果评估等业务需求的多维数据模型，支持精细化运营、个性化推荐和智能决策。 3，与电商业务、招商、营销业务和数据科学等组紧密合作，深入理解业务痛点和增长目标，提供创新的数据解决方案，优化数据处理流程，提升数据赋能业务的能力。 4，参与大数据平台的优化和扩展，探索并应用AI技术（如机器学习、自然语言处理等）提升数据处理效率、数据质量和数据洞察能力，例如智能数据清洗、异常检测、特征工程自动化等。 5，编写高质量的代码和技术文档，确保代码的可维护性、可扩展性和可理解性，并积极参与技术分享和知识沉淀。 1，Responsible for the design, development, and optimization of ETL processes for the e-commerce data warehouse, with a focus on core business scenarios such as merchant acquisition, marketing campaigns (including major promotions), ensuring accurate, real-time, and efficient data transmission, and providing high-quality data foundation for business decisions and AI applications. 2，Lead data modeling efforts in the e-commerce domain, building multi-dimensional data models that meet the business needs of user profiling, product analysis, marketing performance evaluation, etc., supporting refined operations, personalized recommendations, and intelligent decision-making. 3，Collaborate closely with e-commerce business, merchant acquisition, marketing, and other teams to deeply understand business pain points and growth objectives, provide innovative data solutions, optimize data processing workflows, and enhance the ability of data to empower business. 4，Participate in the optimization and expansion of big data platforms, explore and apply AI technologies (such as machine learning, natural language processing, etc.) to improve data processing efficiency, data quality, and data insight capabilities, such as intelligent data cleaning, anomaly detection, and automated feature engineering. 5，Produce high-quality code and technical documentation to ensure code maintainability, scalability, and understandability, and actively participate in technical sharing and knowledge accumulation.