苹果Optimization Program Manager, Retail Customer Care
任职要求
Minimum Qualifications • 3 and above years experiences of program and/or project management • Ability to communicate quickly and effectively, vertically and horizontally throughout the organization at all levels and across multiple teams • Consistent track record of prioritizing multiple projects and meeting deadlines; focusing on the most important project in a constantly evolving environment • Thrives in a fast-paced, ambiguous environment operating at both strategic and tactical levels • Proven analytical skills and data-driven decision making including quantifying results of strategic and tactical initiatives • Makes space to listen, learn, and amplify diverse perspectives and experiences • Actively seeks out opportunities to champion and celebrate inclusion and diversity Preferred Qualifications • Contact center experience a plus • Demonstrated experience delivering e-commerce “shop in a shop” deployments • Passionate and self-motivated, with excellent organizational and time management skills • Ambitious and self-directed, with exceptional decision-making abilities, and a passion for the customer experience • BA/BS in related filed or equivalent experience, MBA/MA or advanced degree preferred
工作职责
• Assess current business processes for improvement opportunities to assist in the creation and ongoing maintenance of the RCC roadmap for both capital and non-capital work • Consult with Project Teams on high-level requirements and strategies that impact RCC’s strategic marketplace teams ensuring the highest level of customer experience in a scalable manner • Collaborate with the technical and business teams to ensure systems are ready for new product launches aware optimized to drive desired business outcomes • Build positive relationships with all key cross-functional partners and contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn • Supervise operational metrics on a daily, weekly, monthly and quarterly basis and participate in quarterly and annual business planning and forecasting reviews
Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses, including Retail, third party marketplaces, eCommerce platforms, web services for developers. Amazon's Cross Border business provides customers access to Amazon’s worldwide selection with a localized search and browse experience, convenient local payment options, end-to-end delivery solutions and access to native customer service on the local Amazon marketplace. Cross Border business simplifies the cross border shopping process by clearing customs on the customer’s behalf and by guaranteeing that the customer will not have to pay any additional duties and import fees beyond what is shown at checkout. RBS Cross Border team’s vision is to empower customers to “Stay Local, Shop Global” with an objective to improve cross border customer experience and maximize the revenue potential of cross border ASINs by fixing cross-listing, Buyability, discoverability and detail page conversion defects at scale. In 2025, RBS Cross Border team is establishing a new charter for cross border expansion in non-footprint countries (where Amazon has no direct retail presence), to enable customers to access our unique selections through their preferred shopping experiences. RBS Cross Border team is looking for a Program Manager, who will establish the management framework of Selections Health, establish new tasks to improve selection health and drive selection conversion on external store. Key Performance Areas: - Program plan and delivery management independently in a dynamic environment - Influence stakeholders and drive alignment on program priorities, goals and roadmap - Identify new opportunities to initiate sub-programs - Influence upstream teams' priorities and roadmap - Make trade-off decisions and understand when and how to escalate appropriately - Develop solutions and lead implementation - Advocator and practitioner of using technology to solve business problem. - Mentor junior team/project members
We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives. Roles & Responsibilities: Planning/Analysis: • Drive seller growth and seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc. • Conduct deep dive analysis on Seller business performance, define the opportunities and create actionable plans to achieve seller development goals (Input/Output) within the portfolio of accounts • Analyze category trends and summarize account management best practices and SOPs into the business development framework • Collect and feedback the Voice of the Seller as to input into product development and process optimization to continuously improve efficiency • Collaborate with PM team or manage projects/programs as primary owner to drive product/feature/service content innovations to further improve SP business and SP satisfaction Leadership: • Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment. • Manage all aspects of the client relationship for highest standard of seller experience.
Key Roles and We are seeking a highly experienced and results-driven Compensation and Benefits Manager to oversee the design, implementation, and management of our comprehensive compensation and benefits programs. The ideal candidate will have a strong background in a wide range of C&B functions, including the design and analysis of salary structure, incentive schemes, as well as expertise in labor cost control. You will work closely with senior leadership to ensure that our compensation strategies are competitive, aligned with business objectives, and optimized for cost efficiency. 1.C&B Strategy a.Design and implement compensation structures, benefits programs, and policies that attract, retain, and motivate employees while ensuring internal equity and external competitiveness. b.Conduct salary benchmarking, market research, and analysis to recommend adjustments to compensation programs. c.Maintain and update the company’s salary structure in accordance with industry standards and internal consistency 2.Incentive Schemes & Performance-Based Compensation: a.Develop and formulate short-term and long-term incentive schemes, including monthly incentives, annual bonuses, and other performance-related rewards. b.Assess the effectiveness of incentive programs and provide recommendations for improvements. 3.Labor Cost Control & Analysis a.Manage and analyze labor cost data to ensure efficiency and optimize compensation spending. b.Budget the human resources costs, monitor and produce reports to provide data support for business decisions c.Work closely with finance to track and control labor costs within the company's budget. 4.Data Analysis & Reporting a.Develop and maintain comprehensive reporting on C&B data, including salary data, benefits participation, incentive scheme performance, and labor cost metrics. b.Use advanced analytics to evaluate compensation trends and provide actionable insights to management. 5.Continuous Improvement a.Stay current on trends, best practices, and regulations in compensation and benefits management. Predict market changes and formulate corresponding strategies to meet challenges b.Have profound insights into the HR work, and be able to analyze business conditions from both macro and micro perspective.
- End-to-End Program Leadership: Drive execution of complex test engineering. Manage scope, schedule & resources across the entire NPI lifecycle. - Technical Partnership: Can grasp complex mechanical, electrical, and software concepts to facilitate credible and effective discussions and drive decisions. - Strategic Risk Management: You don't just solve today's problems; you anticipate future bottlenecks, drive trade-off discussions, and ensure we remain one step ahead. - Cross-Functional Influence: You are a master of communication who clearly and concisely presents program status, risks, and strategic recommendations to all levels - Innovation and Leverage: Go beyond traditional program management to scale our impact. You will constantly seek creative ways to contribute by: - Leveraging equipment vendors, contract manufacturers to extend capabilities/reach - Identify/champion process optimization, data analysis, or test automation opportunity - Proactively lead R&R discussions to ensure clarity & eliminate ambiguity This position may require up to 25% travel. Located in Shanghai, Suzhou or Shenzhen.