亚马逊Program Manager, RBS Cross Border Program

RBS Cross Border team is looking for a Program Manager, who will establish the management framework of Deal/Merchandising, establish new tasks to drive business growth and reduce cost. Key Performance Areas: - Program plan and delivery management independently in a dynamic environment - Influence stakeholders and drive alignment on program priorities, goals and roadmap - Identify new opportunities to initiate sub-programs - Influence upstream teams' priorities and roadmap - Make trade-off decisions and understand when and how to escalate appropriately - Develop solutions and lead implementation - Advocator and practitioner of using technology to solve business problem. - Mentor junior team/project members Basic qualifications - 3+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements - Experience in complex problem solving, and working in a tight schedule environment - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Excellent English and Mandarin Chinese written and verbal communication skills Preferred qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience working cross functionally with tech and non-tech teams - knowledge about search engine or experience in product search optimization

• Responsibility for defining and driving functional/business goals. • Forming and managing cross-functional project teams to drive key programs for our customers. • Building a data-oriented culture, adoption of technology solutions and process improvement projects to achieve business goals. • Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Defect elimination. • Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc. • Designing and developing relationships with senior stakeholders. • Ensuring high quality standards for interviewing and hiring employees at all levels of the organization. • Owning specific people programs on coaching and development and team engagement. • Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.

1. Achieve warehouse performance objectives, in particular by establishing warehouse on-the-floor operation excellence daily management methods; define cost saving, productivity and service level improvement opportunities, measure performance, analyze opportunities, improve and control performance, constantly aim to reach the ultimate goal to establish outstanding customer satisfaction, speed inbound to outbound cycle time and eliminate errors 2. Maintain receiving, warehousing, and outbound operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 3. Communicate closely with internal and external warehouse customers, report to management and to group internal stakeholders 4. Comply with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. 5. Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols. 6. Maintain physical condition of warehouse by planning and implementing new design layouts including automated sorting machinery; inspecting equipment; issuing work orders for repair and requisitions for replacement. 7. Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, report to Management 8. Maintain warehouse staff by recruiting, selecting, orienting, and training employees. 9. Maintain warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. 10. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 11. Contribute to North America BU level projects with the certain effort as needed.

- Drive User Acquisition - Optimize user acquisition funnels across all channels by designing landing pages, referral programs, and viral loops that reduce CAC while scaling volume efficiently. - Maximize User Activation - Own the onboarding experience and define the critical "Aha moment." Ensure new users experience core product value within their first session to establish immediate engagement. - Boost User Retention - Build habit-forming features and engagement loops through strategic push notifications, email campaigns, and in-app prompts that drive consistent user return and long-term engagement. - Scale Experimentation - Run 10+ experiments weekly and cultivate a data-driven testing culture across all elements—from UI components to complete user flows. Base all decisions on statistical significance rather than opinions. - Cross-functional Leadership - Partner with Engineering, Data Science, Marketing, and Design teams to rapidly ship growth features at startup speed within a larger organizational structure.