亚马逊Program Manager, RBS Cross Border Program

RBS Cross Border team is looking for a Program Manager, who will establish the management framework of Deal/Merchandising, establish new tasks to drive business growth and reduce cost. Key Performance Areas: - Program plan and delivery management independently in a dynamic environment - Influence stakeholders and drive alignment on program priorities, goals and roadmap - Identify new opportunities to initiate sub-programs - Influence upstream teams' priorities and roadmap - Make trade-off decisions and understand when and how to escalate appropriately - Develop solutions and lead implementation - Advocator and practitioner of using technology to solve business problem. - Mentor junior team/project members Basic qualifications - 3+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements - Experience in complex problem solving, and working in a tight schedule environment - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Excellent English and Mandarin Chinese written and verbal communication skills Preferred qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience working cross functionally with tech and non-tech teams - knowledge about search engine or experience in product search optimization

• Responsibility for defining and driving functional/business goals. • Forming and managing cross-functional project teams to drive key programs for our customers. • Building a data-oriented culture, adoption of technology solutions and process improvement projects to achieve business goals. • Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Defect elimination. • Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc. • Designing and developing relationships with senior stakeholders. • Ensuring high quality standards for interviewing and hiring employees at all levels of the organization. • Owning specific people programs on coaching and development and team engagement. • Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.

About the Role Business Growth · Contribute to goal setting for your team to align with organizational goals. · Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. · Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. · Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. Relationship Management · Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. · Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence · Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. · Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Leadership: · Manage a team of Account Managers (8-10 direct reports) · Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization. · Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth. · Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team. A day in the life Responsibilities Include: · Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage stakeholders needs and monitor complexity through efficient resource allocation. Drive/monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate.

• Lead a team of 10 Vendor Consultants, prioritizing strategic initiatives and provide escalation support as needed. • Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. • Manage end to end goal setting for team to align with organizational goals. • Build strong relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. • Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. • Leads recruiting and hiring efforts across direct team and broader organization. • Manage stakeholders needs and monitor complexity through efficient resource allocation of Vendor Consultants. • Monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate.