苹果Associate Platform Specialist, Apple Ads, GCR Leisure

You will join the Platform Specialist team, based in Beijing / Shenzhen. As an Associate Platform Specialist, you will play a vital role in helping our clients achieve their business goals by supporting in campaign optimization, building relationships and helping the team achieve their goals. You will be responsible for providing recommendations to clients on how to best leverage our platform to improve their campaign performance. This role involves collaboration with internal teams, strong attention to detail and a positive attitude. This is an excellent opportunity to contribute to the growth and success of our business by ensuring our clients are maximizing the value of our platform. You will be part of a dynamic team and will have the opportunity to learn and grow within the company.

You will join the Platform Specialist team, based in Beijing / Shenzhen. As an Associate Platform Specialist, you will play a vital role in helping our clients achieve their business goals by supporting in campaign optimization, building relationships and helping the team achieve their goals. You will be responsible for providing recommendations to clients on how to best leverage our platform to improve their campaign performance. This role involves collaboration with internal teams, strong attention to detail and a positive attitude. This is an excellent opportunity to contribute to the growth and success of our business by ensuring our clients are maximizing the value of our platform. You will be part of a dynamic team and will have the opportunity to learn and grow within the company.

We are WorldFirst, an international payments business helping move money around the world. We became part of Ant Group in 2019, accelerating our mission to create the world’s best platform for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalisation of the modern services industry globally. We have a shared purpose ‘to make it easy to do business anywhere'. Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade. We are looking for a passionate individual who has Training and Quality Assurance experience to join our team and ensure that our Customer Success Managers are well trained and maintain the highest standards of service quality. Job Description: As a Customer Success Training and Quality Assurance Specialist at WorldFirst, you will be reporting directly to the Head of Quality Assurance and Complaints. Your responsibilities will encompass both training and quality assurance aspects. This role will cover training Customer Success Managers in Asia, the UK and Europe. There is also a small element of dealing with customer complaints. If you are passionate about training and quality assurance in the field of customer service, we encourage you to apply for this position. Key Responsibilities: 1. Training: • Conduct orientation sessions for new hires to introduce them to the company's values, culture, and expectations. • Deliver and create training materials and resources to support ongoing learning and development. • Collaborate with the CSM team leaders to identify opportunities for process improvements and training needs. As well as other members throughout the company. • Ensure that associates understand the regulatory requirements that are expected of them within the region in which they are based 2. Quality Assurance: • Regularly monitor and evaluate customer interactions with our various teams via phone calls, emails, and chats. • High proficiency in the English language, this role will require reviewing emails and chats for grammar and spelling mistakes. Also ensuring the right tone and structure is used. • Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards • Analyse data and prepare reports on quality assurance findings, identifying areas for improvement. • Conducting Root Cause Analysis to identify and evaluate quality trends, and contributing to the improvement of controls and reports. • Reporting any compliance failures to the Head of Quality and Complaints. 3. Complaints Handling: • To handle and manage complaints within the regions mentioned previously, experience is not required as training will be given.

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As a senior SAP Consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SAP Accelerate delivery methodology or equivalent and associated work products. You will work on projects that assist clients in integrating strategy, process, technology, and information to enhance effectiveness, reduce costs, and improve profit and shareholder value. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries. Your primary responsibilities include: • Strategic SAP Solution Focus: Working across technical design, development, and implementation of SAP solutions for simplicity, amplification, and maintainability that meet client needs.• Comprehensive Solution Delivery: Involvement in strategy development and solution implementation, leveraging your knowledge of SAP and working with the latest technologies. Required education Bachelor's Degree