苹果Associate Platform Specialist, Apple Ads, GCR Industry Team

You will join the Platform Specialist team, based in Beijing / Shenzhen. As an Associate Platform Specialist, you will play a vital role in helping our clients achieve their business goals by supporting in campaign optimization, building relationships and helping the team achieve their goals. You will be responsible for providing recommendations to clients on how to best leverage our platform to improve their campaign performance. This role involves collaboration with internal teams, strong attention to detail and a positive attitude. This is an excellent opportunity to contribute to the growth and success of our business by ensuring our clients are maximizing the value of our platform. You will be part of a dynamic team and will have the opportunity to learn and grow within the company.

You will join the Platform Specialist team, based in Shanghai. As an Associate Platform Specialist, you will play a vital role in helping our clients achieve their business goals by supporting in campaign optimization, building relationships and helping the team achieve their goals. You will be responsible for providing recommendations to clients on how to best leverage our platform to improve their campaign performance. This role involves collaboration with internal teams, strong attention to detail and a positive attitude. This is an excellent opportunity to contribute to the growth and success of our business by ensuring our clients are maximizing the value of our platform. You will be part of a dynamic team and will have the opportunity to learn and grow within the company.

We are WorldFirst, an international payments business helping move money around the world. We became part of Ant Group in 2019, accelerating our mission to create the world’s best platform for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalisation of the modern services industry globally. We have a shared purpose ‘to make it easy to do business anywhere'. Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade. We are looking for a passionate individual who has Training and Quality Assurance experience to join our team and ensure that our Customer Success Managers are well trained and maintain the highest standards of service quality. Job Description: As a Customer Success Training and Quality Assurance Specialist at WorldFirst, you will be reporting directly to the Head of Quality Assurance and Complaints. Your responsibilities will encompass both training and quality assurance aspects. This role will cover training Customer Success Managers in Asia, the UK and Europe. There is also a small element of dealing with customer complaints. If you are passionate about training and quality assurance in the field of customer service, we encourage you to apply for this position. Key Responsibilities: 1. Training: • Conduct orientation sessions for new hires to introduce them to the company's values, culture, and expectations. • Deliver and create training materials and resources to support ongoing learning and development. • Collaborate with the CSM team leaders to identify opportunities for process improvements and training needs. As well as other members throughout the company. • Ensure that associates understand the regulatory requirements that are expected of them within the region in which they are based 2. Quality Assurance: • Regularly monitor and evaluate customer interactions with our various teams via phone calls, emails, and chats. • High proficiency in the English language, this role will require reviewing emails and chats for grammar and spelling mistakes. Also ensuring the right tone and structure is used. • Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards • Analyse data and prepare reports on quality assurance findings, identifying areas for improvement. • Conducting Root Cause Analysis to identify and evaluate quality trends, and contributing to the improvement of controls and reports. • Reporting any compliance failures to the Head of Quality and Complaints. 3. Complaints Handling: • To handle and manage complaints within the regions mentioned previously, experience is not required as training will be given.

About the Role: We are seeking a highly skilled and experienced Risk & Compliance Specialist to join Lazada’s growing cyber security team. In this role, you will play a key part in managing Third-Party Risk Management (TPRM) and Information Technology (IT) risk across Lazada’s business operations. You will be responsible for assessing, monitoring, and mitigating risks associated with third-party vendors and internal IT systems, ensuring compliance with global standards and best practices. This is a hands-on role that requires strong cyber security knowledge, independent judgment, excellent communication skills, and a proactive mindset. As Lazada operates in a complex, multi-market environment across Southeast Asia, this role demands a candidate with demonstrable international risk management experience and a global regulatory outlook, as well as the ability to leverage data-driven insights to identify, assess, and mitigate risks effectively. The ideal candidate will be able to lead risk assessment projects from end to end, utilize data analytics to inform risk decisions, and collaborate effectively across cross-functional teams including procurement, legal, information security, and regional business units. Key Responsibilities: ● Lead end-to-end Third-Party Risk Management (TPRM) processes, including risk assessments, due diligence, control evaluations, and ongoing monitoring of vendors. ● Conduct comprehensive IT risk assessments for applications, infrastructure, and cloud environments. ● Develop and maintain risk frameworks, policies, and procedures aligned with industry standards (e.g., ISO 27001, NIST). ● Work closely with procurement, legal, information security, and business teams to ensure risk-aware decision-making. ● Prepare detailed risk reports and present findings and recommendations to stakeholders and senior management. ● Drive continuous improvement of risk tools, methodologies, and automation by leveraging data analytics and risk metrics. ● Utilize data to proactively identify emerging risks, measure control effectiveness, and support strategic risk prioritization. ● Stay up to date with evolving cybersecurity threats, regulatory requirements, and risk trends across international markets. ● Apply an international risk perspective when evaluating vendor and IT risks across diverse jurisdictions and compliance regimes.