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特斯拉Product Engineer,Workforce Shift

社招全职售后&地点:北京状态:招聘

任职要求


必备要求:
• 本科及以上学历,统计学 , 运筹学, 计算机等相关专业优先。
•深入理解客户支持/电话和聊天坐席运营逻辑,了解坐席运营KPI,了解坐席现场管理。
•具有劳动力管理(WFM)产品相关经验。
•具有客户支持/电话和聊天坐席工单系统产品经验
• 具备**AI Agent(人工智能代理)相关经验。
• 有构建、开发和管理高效项目管理工具与流程的经验。
• 出色的人际交往、沟通与协作能力,能够在高度跨职能和全球化的环境中高效工作。
• 有从概念到开发再到成功上线的端到端产品部署经验。
• 具备扎实的产品判断力,能够理解产品架构,并推动和评估设计方案。
• 能够快速理解复杂问题,并有效引导团队做出决策和采取行动。
• 英语可以作为工作语言。

优先考虑要求:
• 具备汽车售后市场服务相关经验优先。
• 熟悉数据处理与可视化者优先。
• 熟悉敏捷软件开发流程者优先。
有**.NET CorePythonJava Spring**开发经验者优先。

工作职责


作为产品经理,你将与特斯拉售后服务团队紧密合作,负责领导跨业务线的Workforce Shift(员工排班)产品规划和设计。
该职位要求你对业务流程和运营有深入的理解,特别是车辆售后服务、呼叫中心等领域。你需要具备复杂问题分析能力和解决能力,能够与不同利益相关方协作,推动跨职能团队达成共同目标。

岗位职责:
• 作为业务团队合作伙伴,理解业务痛点并收集IT需求。
• 制定并管理IT项目计划,协调多方资源,确保项目按时交付。
• 与全球产品经理、软件工程师和测试工程师紧密合作,积极应对不断变化的需求和不确定性。
• 跨团队协作中,与高级管理层及时沟通,汇报关键进展并完成项目更新。
包括英文材料
学历+
AI agent+
.NET Core+
Python+
Java+
Spring+
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