苹果DCM Production Manager (APAC)

Job Title: DCM CN Order Management Excellence Officer Location: Shanghai We are seeking a detail-oriented and proactive professional to join our Order Management team, with a strong focus on operational excellence and daily operation. This role serves as the backbone of our order management operations — ensuring the accuracy, integrity, and continuity of material master data and order processing workflows, while delivering responsive frontline support to internal stakeholders and managing the stable operation of the robotic desktop automation (RDA). The ideal candidate thrives in a structured environment, demonstrates strong ownership, and is committed to driving seamless operational performance. What are my responsibilities? Mission To ensure the accuracy, efficiency, and continuity of order management operations by maintaining high-quality material master data, executing precise order processing activities, and delivering reliable service, and overseeing the stable management and operation of the RDA Center — all in alignment with business objectives and operational standards. Areas of Responsibility • Continuously evaluate and optimize order management systems using IT expertise and low-code development to ensure efficiency, scalability, and accuracy in order processing. • Oversee the end-to-end lifecycle of material master data, including the creation, maintenance, and governance of product records to ensure data accuracy, consistency, and compliance with internal standards and system requirements. • Execute daily order management tasks with precision, order unlocking and coordination with relevant teams to ensure timely and accurate order fulfillment. • Take ownership of the management and maintenance of the RDA, ensuring the stability, availability, and performance of automated workflows and digital tools. • Serve as the first point of contact for inquiries and operational issues, providing timely and effective support to internal stakeholders • Proactively monitor and audit master data and order records to identify discrepancies, drive root cause analysis, and implement corrective actions that uphold data integrity and regulatory compliance. • Work closely with IT, operations, sales, and customer service teams to align on operational priorities, communicate issue resolutions, and support the smooth execution of order management processes.

Mission Timely and accurately managing OM Operation Team for customer Order related activities & requirements, and be responsible for centralized OM processes in order to ensure business and sales success and increase customer satisfaction. Overview Responsible for MBP distributor order management related topics. Report to DCM CN OM-O Team Leader or Section Manager. • l Acting as the central interface among sales colleagues, distributors, Domain FIN, Sales FIN, domestic and oversea vendors, ECC, SITL, GBS, FAC, TAX, SCM and other relevant departments. • l Implementation of standardized and harmonized procedures for order handling within SLC DI across various sales units. Areas of Responsibility• Responsible for order management, implementation of standardized and harmonized procedures for order handling within SLC DI across various sales units. Assist Team Leader for the fulfillment of set common targets. • Executes order management processes and activities. Ensures efficient and compliant O2C process including order placing, lead time management, delivery and billing, logistics coordination, asset (UBC/AR overdue) management and commercial risk management within defined responsible scope. • Serve as the interface between customers and internal departments, including Domain FIN, Sales FIN, factory to optimize order handling quality. • Implement financial excellence by managing assets, such as UBC, AR, Bank Drafts, and Forfeiting business. • Escalate any potential risk which is found during daily operation to TL at earliest stage. • Provide documents / explanations according to Internal and external Audit and ICS checking requirements.  • Participates or Lead OM-O Order related excellence projects to support productivity improvements. • Stay close to the Regions and customers to proactively provide business value. • Project support / Power User tasks and other tasks assigned by TL or manager. Others: • Knowledge sharing or lessons learnt sharing with colleagues. • Translate rich experience into lean process implementation • Take lead to solve and escalate emergent common problems in team from root cause study • Lead small project assigned by Team Leader • Assistant to Team Leader for team target fulfillment. Special task As per requirement to take some special tasks, e.g., coordinator, project management/coordination, Export Control related coordination, process optimization, month-end / year-end special tasks.

Mission Timely and accurately managing OM Operation Team for customer Order related activities & requirements, and be responsible for centralized OM processes in order to ensure business and sales success and increase customer satisfaction. Overview Responsible for MBP distributor order management related topics. Report to DCM CN OM-O Team Leader or Section Manager. l   Acting as the central interface among sales colleagues, distributors, Domain FIN, Sales FIN, domestic and oversea vendors, ECC, SITL, GBS, FAC, TAX, SCM and other relevant departments. l   Implementation of standardized and harmonized procedures for order handling within SLC DI across various sales units. Areas of Responsibility Responsible for order management, implementation of standardized and harmonized procedures for order handling within SLC DI across various sales units. Assist Team Leader for the fulfillment of set common targets. Executes order management processes and activities. Ensures efficient and compliant O2C process including order placing, lead time management, delivery and billing, logistics coordination, asset (UBC/AR overdue) management and commercial risk management within defined responsible scope. • Serve as the interface between customers and internal departments, including Domain FIN, Sales FIN, factory to optimize order handling quality. • Implement financial excellence by managing assets, such as UBC, AR, Bank Drafts, and Forfeiting business. • Escalate any potential risk which is found during daily operation to TL at earliest stage. • Provide documents / explanations according to Internal and external Audit and ICS checking requirements.  • Participates or Lead OM-O Order related excellence projects to support productivity improvements. • Stay close to the Regions and customers to proactively provide business value. • Project support / Power User tasks and other tasks assigned by TL or manager. Others: • Knowledge sharing or lessons learnt sharing with colleagues. • Translate rich experience into lean process implementation • Take lead to solve and escalate emergent common problems in team from root cause study • Lead small project assigned by Team Leader • Assistant to Team Leader for team target fulfillment. Special task • As per requirement to take some special tasks, e.g., coordinator, project management/coordination, Export Control related coordination, process optimization, month-end / year-end special tasks.