亚马逊Support Ops Specialist
任职要求
基本任职资格 - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce 优先任职资格 - 1+ years of customer service experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a …
工作职责
FBA is a growing business built around Amazon’s world-class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder and CEO of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long-term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long-term vision is that customers can order and receive a sellers’ product the same day anywhere in the world. Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world-class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries. Position Description: Support Ops Specialist A Support Ops Specialist acts as a primary interface between Amazon and sellers through email communication. This position is responsible for supporting Amazon’s Global Supply Chain process with investigative research and working on the assurance of seller fulfillment process defect and reimbursement accuracy to protect both Amazon and Seller experience. In addition, the position will be expected to deliver professional service to sellers and respond promptly to seller’s requests and disputes. A successful candidate meets or exceeds the goals in their current space, is punctual and reliable, has excellent investigation skills, reading and written communication skills. (This is not a virtual position, you will be required to work from office located in Chengdu) Key Responsibilities includes: • Utilizes various internal system and tools to identify the valid defect and reimbursement • Dedicates to look for strong evidence to prove the point of view when it comes to subjective judgment • Delivers various logical and accurate investigations according to the needs of different sellers • Keeps the email accurate and professional when handling sensitive information to protect the interests of the company and sellers • Manages time effectively and independently to research seller accounts logically and responds to case requests from sellers • Maintains accountability to attendance, productivity, and quality expectations while adapting to the changing requirements of the business
: As an Export Operations Specialist, • You'll manage daily export processes in collaboration with Logistics Service Providers and Ocean/Air Carriers, while proactively addressing operational exceptions for seamless origin operations. • You'll ensure strict compliance with Chinese Import/Export regulations throughout all operations. • You'll supervise the complete Ocean/Air freight cycle, including origin pickup, export documentation, warehouse operations, customs clearance, and delivery tracking. • You'll Support Amazon sellers as their main point of contact for Ocean/Air shipments, solve complex logistics challenges and handle escalations and recommend optimal shipping solutions based on seller needs and compliance requirements. • You'll work with global program and product teams to enable global product and program at origin. • You'll optimize procedures to improve operational efficiency and service quality.
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers as global logistics operation specialist. The main purpose and responsibilities is to act as control tower on end to end global logistics operation process by focusing on process, procedure and data relevant activities with the aim to standardize process, improve operation efficiency and service quality. To handle ocean export operation process with LSP and Carriers Ensure Amazon complies with China import and export regulations. Manage daily export operation related issues; Co-work with internal function partners on AR, AP, system testing, service product launch
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers as global logistics operation specialist. The main purpose and responsibilities is to act as control tower on end to end global logistics operation process by focusing on process, procedure and data relevant activities with the aim to standardize process, improve operation efficiency and service quality. To handle ocean export operation process with LSP and Carriers Ensure Amazon complies with China import and export regulations. Manage daily export operation related issues; Co-work with internal function partners on AR, AP, system testing, service product launch
1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Connect with customer with excellent communication skill and identify customers’ needs through daily contact for service development. 5. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 6. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 7. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 8. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.