亚马逊Seller Operations Specialist
任职要求
基本任职资格 1. Bachelor Degree or Equivalent Experience 2. 5+ years working experiences of industry (Logistics/freight forwarding/Supply Chain industry/Broker/Customs agent） 3. Proficient written and oral communication skills in both English and Chinese 4. Proficient in Microsoft Office products (Excel and Word) and Solid data analysis skills 5. Strong sense of responsibility and ownership to meet deadlines, maintain a strong attention to details, and work as a team member 6. Capability of operation standardization and process improvement 7. Good communication skill and co-work with cross teams experience 8. Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. 9. Manage…
工作职责
1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.
1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.
1. Act as a role model to develop and manage the projects of strong deliverables for seller shipment issues escalated from front-end team. 2. Dive deep into to the seller escalations and identify service and process opportunities to drive the process improvement. 3. Collaborate with Destination partner teams to focus on escalation dive deep, resolution and improvement of the whole escalation journey and drive the issue resolution. 4. Initiate the process change, draft and reflect the change process in SOP management with Sales, Ops and destination partners. 5. Deal with ambiguity and complexities, manage operational issues by developing, tracking and analyzing key escalation performance. 6. Engage with key stakeholders to escalate and call out the pain points to drive the initiatives to reduce shipment defects and non-compliance, and driving continuous improvements. 7. Serve as primary interface with cross function teams in sales, product, program and tech for new project, product and system launches. 8. Be the Voice of the Sellers, and provide feedback to the team to improve performance and seller experience. 9. Provide regular performance metrics report focusing on seller contact and escalation experiences. 10. Build up the mechanisms for Call Center management and functional excellence support structure.
1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.
: As an Export Operations Specialist, • You'll manage daily export processes in collaboration with Logistics Service Providers and Ocean/Air Carriers, while proactively addressing operational exceptions for seamless origin operations. • You'll ensure strict compliance with Chinese Import/Export regulations throughout all operations. • You'll supervise the complete Ocean/Air freight cycle, including origin pickup, export documentation, warehouse operations, customs clearance, and delivery tracking. • You'll Support Amazon sellers as their main point of contact for Ocean/Air shipments, solve complex logistics challenges and handle escalations and recommend optimal shipping solutions based on seller needs and compliance requirements. • You'll work with global program and product teams to enable global product and program at origin. • You'll optimize procedures to improve operational efficiency and service quality.