亚马逊Manager, Solutions Architect, Selling Partner API

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products. Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Team Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, helping ESM lead AI solution team, translate business needs & requirement into AI-driven product solutions, building BRDs and needle move the development of product/tool solutions, identifying more growth opportunity and put into scalable product design, as well as optimizing existing work process and develop tools & mechanisms to improve Account Management efficiency. The ideal candidate will have demonstrated Product Management skills and specifically the ability to shape work for themselves and supporting other team mates. The position requires strong communication skills and the ability to build and maintain strong working relationships with numerous stakeholders within the organization. S/he also has a track record of program management, leading business initiatives, building SOP/tools, and turning data into insights.

A Manager in GSRC team typically manages a team of up to 20 people. The role can also require managing a team of Subject Matter Experts (SMEs) and Individual Contributor (IC) that acts as support function for teams. Candidate will also be expected to interact with counterparts in other geographies and share best practices across the program and cross program. The basic responsibilities include, but not limited to – • Own business metrics and processes, aligned with business goals; Implement KPIs(Key Performance Indicators), metrics, audit processes, and best practices to track, maintain and exceed productivity (TPH) and quality (DPMO/defects/internal audit scores) as per service level agreements. Actively manage capacity and triggers for investigations to balance supply and demand. • Contributes to goal settings for direct team members in lines with process goals. • Responds to escalations/analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews. • Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required. • Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams. • Review SOPs, processes, and tools to ensure that proactive changes have a positive impact on process and team performance. • Prepare and share scorecards monthly following leadership aligned timelines, ensuring effective performance management and optimum employee experience. Acknowledge and reward strong performers. • Guide new joiners to meet training goals during onboarding and training phases, providing coaching as necessary. • Recruit top-quality reviewers/classifiers and develop their skills by setting SMART goals and driving developmental plans. Provide regular coaching and feedback to help them grow in functional and leadership skills, expanding team capabilities which provide growth opportunities for future leaders. • Ensure direct team members adhere to their schedules by punching in and out on time daily, accurately tracking their activities as productive or non-productive and applying leaves on the amazon portal to avoid impact to Utilization and productivity. • Additional responsibilities may involve taking part in analyzing data trends for planning for the program, ensuring process hygiene for multiple functions, onboarding new processes and running cross program initiatives regarding people engagement.

● Drive the development of proposition for e-Commerce clients including lending, and cash management solutions ● Lead the design of new products and manage e-Commerce ecosystem partners to cater financing needs for both import & export customers ● Lead the design and operational rollout of dual factoring and/or refactoring programs ● Collaborate with Greater Bay Area team to drive cross-border collaboration ● Conduct market research and analyze customer data to identify trends, preferences, and needs ● Work closely with the product team to ensure implementation on new initiatives to achieve business outcomes

• Own product marketing for the device portfolio — current and upcoming devices and form factors: messaging, specifications, and the roadmap narrative across generations. • Own product marketing for our software — device/fleet management API, the Signage mobile app, and AI-powered features — translating capability into operator value. • Own pricing, packaging, and commercial messaging for current and future software offerings (tiering, hardware attach, conversion, upsell). • Lead global launch operations: the process that ships new devices and features to customers with consistent quality across regions. • Own global content and creative production with design partners — listing/web assets, sales collateral, and localization — and maintain a single global messaging source of truth. • Build channel- and CMS-partner co-marketing collateral and enablement; produce event content and demos for the shows the US team staffs in person. • Lead competitive intelligence on signage hardware and management-software rivals; maintain positioning and feature/price comparisons. • Partner with co-located hardware, engineering, and supply teams to keep product marketing accurate, and track launch and adoption metrics for leadership. A day in the life You might open the day syncing with engineering on specs for an upcoming product, then refine the pricing-and-packaging narrative for a software offering. Midday you update the global launch checklist, unblock a localization dependency for an EU release, and review booth-demo content for an upcoming US trade show. Because your stakeholders span a local hardware/engineering org and US-based GTM and launch partners, you design your work to move forward asynchronously and keep a single source of truth current for every region.