亚马逊Enterprise Support Manager, GCR Enterprise Support
任职要求
基本任职资格 - Must have a track record of effectively leading highly technical, analytical, and service delivery professionals. - Have excellent experience in improving capability and efficiency of technical teams. Ability to work with remote teams. Experience scaling an organization through rapid growth or expansion. Previous experience managing a budget or P&L. - Excellent customer focus and bias for action. Previous customer facing experience with effective executive presence. - An adaptable communication style that can fit diverse audiences (with varying technical backgrounds). Proficient in communicating complex ideas, either with the written word or in presentations. - Excellent analytical skills with a track record of achieving balance in innovative thinking with a st…
工作职责
We’re seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Greater China Region. Our TAM’s are trusted advisors who help some of the most iconic businesses in the world, ensuring their long term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You’ll help craft and execute strategies to drive our customers’ adoption and use of AWS services. As a leader you will: - Manage and Grow a Business – You will own the profit and loss of multi-million dollar support business that is part of one of the fastest growing businesses in Amazon. - Engage Customers – Collaborate with global Sales Leadership to develop strong customer relationships and a deep understanding of your customer’s business and support needs. - Deliver Value – Help customers successfully plan, build, deploy, and operate world-class applications on the cloud. - Be a Customer Advocate – Understand industry trends, customer’s business needs and work with AWS Service teams to influence the AWS roadmap. - Grow Support - Identify and lead AWS initiatives that support our mission of being Earth’s most customer centric support organization. - Executive influence - Engage with Director and C-Level executives to translate business needs into technical and operational plans. - “Think Big” - Create mechanisms that allow us to scale while we continue to expand the team You’ll have a direct impact in enabling businesses across the region gain the most value from cloud. There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You’ll also have the chance to receive mentorship and gain AWS certifications. A day in the life At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. Our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS. We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.
The Software Architect position will work at AMD RCOm Lab in Nanjing to support enterprise customers, server OEM/ODM partners of AMD as well as ISV users that build their AI solutions on AMD Instinct / Radeon GPU products. He will need to provide support to our partners and end customers via e-mail, phone call, wechat and often on site with medium travel frequencies. Excellent customer skills with a proven ability to work with demanding customers. Excellent verbal and written communication skills in English and be able to communicate in English fluently. Ability to take ownership of issues and ensure they are resolved in a timely manner. Provide technical training to customers as required. Proactive, self-direction and highly disciplined. Oversee experience is a plus. The Role: providing front-line support and working with different functional teams to solve technical issues of AMD Instinct GPU and/or Radeon GPU on AI applications including LLM and RAG etc.
*Hiring location: Beijing, Shanghai, Guangzhou, Shenzhen, Hong Kong(visa sponsorship provided) Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS) and help shape the future of GPU optimization and high-performance computing? Join us in helping customers across all industries to maximize the performance and efficiency of their GPU workloads on AWS while pioneering innovative optimization solutions. As a Senior Technical Account Manager (Sr. TAM) specializing in GPU Optimization in AWS Enterprise Support, you will play a crucial role in two key missions: guiding customers' GPU acceleration initiatives across AWS's comprehensive compute portfolio, and spearheading the development of optimization strategies that revolutionize customer workload performance. Key Job Responsibilities - Build and maintain long-term technical relationships with enterprise customers, focusing on GPU performance optimization and resource allocation efficiency on AWS cloud or similar cloud services. - Analyze customers’ current architecture, models, data pipelines, and deployment patterns; create a GPU bottleneck map and measurable KPIs (e.g., GPU utilization, throughput, P95/P99 latency, cost per unit). - Design and optimize GPU resource usage on EC2/EKS/SageMaker or equivalent cloud compute, container, and ML services; implement node pool tiering, Karpenter/Cluster Autoscaler tuning, auto scaling, and cost governance (Savings Plans/RI/Spot/ODCR or equivalent). - Drive GPU partitioning and multi-tenant resource sharing strategies to reduce idle resources and increase overall cluster utilization. - Guide customers in PyTorch/TensorFlow performance tuning (DataLoader optimization, mixed precision, gradient accumulation, operator fusion, torch.compile) and inference acceleration (ONNX, TensorRT, CUDA Graphs, model compression). - Build GPU observability and monitoring systems (nvidia-smi, CloudWatch or equivalent monitoring tools, profilers, distributed communication metrics) to align capacity planning with SLOs. - Ensure compatibility across GPU drivers, CUDA, container runtimes, and frameworks; standardize change management and rollback processes. - Collaborate with cloud provider internal teams and external partners (NVIDIA, ISVs) to resolve cross-domain complex issues and deliver repeatable optimization solutions. ------------------------------------------------------
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS) and shape the future of human-AI collaboration? Join us in helping customers across all industries to maximize the value and benefits of AWS Generative AI services while pioneering innovative AI agent solutions that transform how we work. As a Technical Account Manager (TAM) specializing in Generative AI in AWS Enterprise Support, you will play a crucial role in two transformative missions: guiding customers' AI initiatives across AWS's comprehensive AI/ML portfolio, and spearheading the development of collaborative AI agents that revolutionize TAM operations. This is not a sales role, but rather a unique opportunity to serve as both an AI transformation advisor and innovation leader, working with organizations ranging from start-ups to Fortune 500 enterprises. Within the Enterprise Support team, TAMs focusing on Generative AI contribute significantly to ensuring the success of key enterprise customers in their AI journey while also driving internal innovation. As a strategic expert, you'll architect AI solutions, guide technology adoption, and pioneer new ways for humans and AI to work together. This support extends from strategic planning to implementation guidance, while simultaneously developing internal AI agent solutions that showcase the art of possible in human-AI collaboration. Every day will bring new and exciting challenges on the job while you: - Act as a strategic advisor for customers' Generative AI initiatives and internal AI agent innovation - Drive the development and implementation of collaborative AI agents within the TAM organization - Lead technical discussions around AWS AI services including Bedrock, Claude, and Amazon Q. - Make recommendations on AI architecture, security, cost optimization, and operational excellence - Champion internal AI agent success stories to inspire customer innovation - Complete analysis and present periodic reviews of AI workload performance - Guide customers in developing responsible AI practices while ensuring security and compliance - Foster an ecosystem where AI and humans progress together through knowledge sharing - Work with AWS AI/ML service teams to advocate for customer needs - Participate in customer requested meetings (onsite or via phone) - Work directly with Amazon Web Service engineers to ensure rapid resolution of AI-related issues - Available in non-business hours to handle urgent issues Location: Beijing, Shanghai, Guangzhou, Shenzhen, Hong Kong (HK visa sponsorship available)