亚马逊Seller Ops Specialist

1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Connect with customer with excellent communication skill and identify customers’ needs through daily contact for service development. 5. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 6. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 7. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 8. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.

1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Connect with customer with excellent communication skill and identify customers’ needs through daily contact for service development. 5. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 6. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 7. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 8. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.

1. Following SOP and other requirement to validate data/information provided by customer. 2. Contacting with customer if the data/information is unclear/incorrect. 3. Key in the data/information in system. Make sure the data/information in system is correct and align with SOP/requirement. 4. Escalating issues and problems encountered in daily work. 5. Collaborating with origin and destination logistics teams and other service providers to solve shipment issues. 6. Acting as 1st Tier support for Seller Service queries related to shipments 7. Any Add-hoc task assigned by leaders.

1. Seller Acquisition & Recruitment Develop and execute strategies to identify, attract, and onboard high-quality CN sellers to the Amazon Mexico. Build a robust pipeline of prospective sellers through outreach, networking, and partnership initiatives. 2. Seller Launch & Onboarding Support ("Cold Start") Provide dedicated, hands-on support to new sellers during their critical launch phase to ensure a successful "cold start" on the platform. Guide sellers through account setup, catalog creation, and the implementation of best practices for listing, pricing, and fulfillment. 3. Seller Growth & Performance Management Proactively identify and remove blockers (logistical, operational, knowledge-based) that hinder seller growth and performance. Analyze seller metrics and data to provide tailored advice and interventions that accelerate sales velocity and account health. Empower sellers to scale their businesses by educating them on Mexico specific customer preferences, promotional tools, and inventory management. 4. Relationship & Account Management Build and maintain strong, trust-based relationships with a portfolio of Chinese sellers. Act as the primary point of contact and advocate for sellers, ensuring a positive experience with Amazon Mexico.