亚马逊Manager, ESM AI Solutions Team, ESM Central Operation
任职要求
基本任职资格
- 8+ years of working experience
- Experience owning/driving roadmap strategy and definition, able to translate business needs into practical AI product solutions
- Structured mindset and able to define priority, drive alignment with stakeholders, and provide guidance to team members to move forward
- Solid Python/SQL skills and able to develop automation solutions
- Solid experience of leveraging AI products to build solutions, including building AI agents, AI workflows, AI-powered analysis and business implementation
- Experience of product management and program management
- Proven record of team managem…工作职责
Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products. Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Team Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, helping ESM lead AI solution team, translate business needs & requirement into AI-driven product solutions, building BRDs and needle move the development of product/tool solutions, identifying more growth opportunity and put into scalable product design, as well as optimizing existing work process and develop tools & mechanisms to improve Account Management efficiency. The ideal candidate will have demonstrated Product Management skills and specifically the ability to shape work for themselves and supporting other team mates. The position requires strong communication skills and the ability to build and maintain strong working relationships with numerous stakeholders within the organization. S/he also has a track record of program management, leading business initiatives, building SOP/tools, and turning data into insights.
We are looking for a results-driven individual with retail experience to drive China-based strategic sellers to maximize their presence and business in Amazon Global marketplaces. The Account Manager will partner with strategic sellers, sales and product team, to grow sellers’ businesses on Amazon worldwide including identifying opportunities to maximize selection, driving feature adoption, monitoring seller’s healthy growth, performance, product quality, as well as working with sellers to achieve our standard and deliver the best e-commerce experience for customer on Amazon. The account manager will own forecasting, monitoring, analysis and reporting on CN-based seller business. The successful account manager will: Work with strategic sellers to grow the selections to Amazon and their business with profit Work with strategic sellers to drive the feature adaption rate to drive the customer experience on Amazon Work with strategic sellers to achieve data quality standards and become an expert in using internal tools to achieve results Work with strategic sellers to drive the seller performance and product quality to ensure best customer experience Drive business reviews with sellers and do analysis to understand sales trends and drivers and develop recommendations on how to grow the business Develop a thorough understanding of assigned product/industry category, including seasonality and global business trends/events, and continually monitor competitor/industry developments Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession
- Develop Product/Program Master plan for ESM, and build implementation plan. - Deliver business dive deep and risk management. - Build ESM PoV, to drive global/ multi-functional/ ESM level influence.
- Own and drive high-impact programs from strategy through execution, delivering measurable business outcomes. - Lead end-to-end program management, including planning, prioritization, execution tracking, and risk resolution across multiple initiatives. - Identify opportunities and define problems in ambiguous environments; design and launch scalable solutions from 0 to 1. - Influence stakeholders and drive alignment across teams to ensure effective execution and decision-making. - Combine strategic thinking with hands-on execution by identifying high-impact opportunities and diving deep to deliver results. - Communicate complex ideas and insights in a clear, concise, and actionable manner to diverse audiences. - Leverage data and emerging tools (e.g., AI) to solve problems, improve processes, and scale impact.
1. Manage a group of managers to invent for customer experience and simplify for operation efficiency. 2. Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions. 3. Guide the team towards continuous improvements using data, metrics, and customer feedback. 4. Develop operations process to achieve business goals and to obsess the customer. 5. Manage complex operational issues by developing, tracking and analyzing key performance indicators. 6. Provide regular performance metrics report focusing on operational excellence and customer experience. 7. Build strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers. 8. Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program, and system launches. 9. Be the Voice of the Customer and provide feedback to the team to improve customer experience. 10. Handle complex problems/efforts, decisions, and escalations. 11. Communicate and drives strategic initiatives. 12. Ensure the right people are in the right job and creates leadership opportunities.