亚马逊API Support Engineer, Global Ads Partner Development
任职要求
基本任职资格 - Bachelor's degree in computer science, engineering, mathematics or equivalent - 3+ years of technical support experience - 3+ years of experience working with REST API based services, or experience in Network protocols like DNS/DHCP/TCP and experience with web-based applications and HTTP. - 3+ years of knowledge of security technology and concepts (Authentication, Authorization, Single sign-on, Cryptography, etc.) - 3+ years of experience with API debugging and testing tools (e.g., Postman, cURL, Swagger, or browser developer tools). 优先任职资格 - Experience supporting a high-volume, global B2B or e-commerce platform API. - Knowledge of the digital advertising industry, including concepts related to performance marketing, campaign management, and reporting. - Experience wit…
工作职责
Provide expert-level technical support for the Amazon Ads API, assisting partners with integration, complex data queries, best practices, and troubleshooting of technical issues. Diagnose, replicate, and resolve intricate API-related problems, including issues related to requests/responses, authentication, throttling, latency, and reporting. Serve as the primary technical liaison, communicating clearly and effectively with external partners/developers and collaborating closely with internal Product and Engineering teams to escalate bugs and drive feature improvements. Develop, maintain, and contribute to technical documentation, FAQs, tutorials, and code samples (e.g., Python, Java, or JavaScript snippets) to improve the self-service experience for the developer community. Monitor API usage trends, identify recurring technical patterns, and proactively implement tooling or process improvements to enhance the overall health and stability of the Ads API ecosystem. Participate in an on-call rotation for high-severity incident management, ensuring rapid response and communication for critical partner issues. A day in the life Technical support: Troubleshoot and resolve issues related to API integration, performance, and functionality for external developers. Problem-solving: Analyze complex technical issues, diagnose root causes, and implement solutions. This can involve analyzing RESTful API calls and debugging technical systems. Process and documentation: Drive projects to improve support processes, optimize services, and maintain technical documentation. Collaboration: Work with engineering teams to resolve bugs and advocate for improvements based on partner feedback. Mentorship: Act as a high-level technical expert to mentor and train other support teams. Strategic input: Translate partner needs and data into actionable insights and influence product roadmaps.
Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. We are seeking for Senior and Junior QA Engineers for our Malaysia Tech Center, work on end-to-end solutions for cross-border payments for our global merchants and globalization business. Key Responsibilities: 1. Understand functional and non-functional requirements of software product, design quality assurance and testing strategies for various different products. 2. Contribute to the planning and construction of a product system architecture, assess risks, resolve the design’s testability and address the system stability. 3. Innovate testing tools, testing technologies, testing platform, testing lifecycle of product R&D, improve the testing efficiency. 4. Involved in testing system setup, technology team planning, construction of testing technology platform. 5. Lead and design technology solution and architecture for system integration test, and push solution deployment and implementation. 6. Responsible for the system integration test in product deployment phase of the development lifecycle, ensure product go-live with high quality. 7. Research new technologies and new methods in testing domain, apply and promote them, improve industry influence. 8. To senior candidates, you are expected to lead a team of members and provide internal and external mobile technology workshops, training, and sharing.
The Role As a member of Tesla’s software development team, you’ll play a key role in building the core IT applications that support our rapid global growth. These systems span critical business areas including manufacturing, supply chain, charging infrastructure, delivery, and customer service. Our team is dedicated to delivering world-class software services that are highly available, scalable, and built to serve Tesla’s global operations. You’ll work closely with experienced IT product managers, software engineers, quality assurance specialists, and system operations engineers, gaining hands-on experience across the entire software development lifecycle—from requirement analysis to system delivery. We foster a culture of open collaboration, hands-on learning, and continuous growth. As a new graduate, you’ll not only embrace Tesla’s engineering mindset, but also help shape and spread it. Responsibilities • Participate in the full software development lifecycle, including requirements gathering, system design, implementation, testing, and deployment. • Design and develop scalable, stable, and secure software systems that power Tesla’s core business operations. • Collaborate with cross-functional teams such as manufacturing, quality, supply chain, charging, delivery, and operations to deeply understand business needs and deliver effective IT solutions. • Write clean, maintainable, and well-documented code, and participate in unit and integration testing. • Help implement and improve automation testing and CI/CD pipelines to enhance software delivery efficiency and quality. • Work collaboratively within a globally distributed engineering team, adapting to cross-time zone communication and coordination.
• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. • Respond to and resolve critical customer issues as part of a 24x7 on-call rotation
• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. • Respond to and resolve critical customer issues as part of a 24x7 on-call rotation.