亚马逊Head of Central Operation

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace adding millions of new products. Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Senior Manager, leading Central Operation team who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling, helping the org to translate business needs & requirement into implementation plan, craft business planning, design operational workflow & process and managing stakeholders in related fields, as well as optimizing existing work process and develop tools & mechanisms to improve operation efficiency. The ideal candidate will have demonstrated operation & implementation experience and specifically the ability to shape work for themselves and supporting other team mates. The position requires strong communication skills and the ability to build and maintain strong working relationships with numerous stakeholders within the organization. S/he also has a track record of program management, leading business initiatives, building SOP/tools, and turning data into insights.

• Lead the R&D cell, owning all new gameplay content across multiple teams • Create an environment where creative risk-taking is the norm, failure is treated as learning, and the best ideas get a real shot • Bridge R&D and production, ensuring promising prototypes become real player value • Working with Royale leadership, help shape the long-term direction of the game • Hire and develop exceptional creative developers

• Define and continuously evolve retail operating standards, playbooks and best practices across the end-to-end customer journey. • Establish the governance, audit and compliance frameworks required to ensure consistent execution across all retail locations. • Own the retail performance management framework, including KPIs, scorecards, reporting and business review cadences. • Identify performance gaps and lead initiatives that improve conversion, productivity, customer experience and operational efficiency. • Build and execute the retail capability strategy, including onboarding, certification, leadership development and continuous learning programmes. • Lead retail readiness and adoption for new products, services, systems, customer journeys and business initiatives. • Act as the voice of the retail, translating frontline insights into operational improvements and strategic recommendations. • Partner with market leaders and cross-functional teams to drive a culture of accountability, continuous improvement and execution excellence.

Responsibilities: • Define and continuously improve the end-to-end commercial operations framework supporting the customer purchase journey. • Establish operational processes, controls and governance standards covering orders, payments, financing, trade-ins, pricing execution and customer escalations. • Lead the design and implementation of scalable operational workflows that support growth across direct, agency and distributor markets. • Own operational readiness for new markets, products, services and customer journey initiatives. • Establish exception management, approval and escalation frameworks to ensure effective management of non-standard scenarios. • Ensure operational compliance with regulatory, tax, legal and market-specific requirements across Europe. • Identify operational inefficiencies and lead continuous improvement initiatives that improve customer experience, speed and accuracy. • Partner with functional leaders, market teams and global stakeholders to ensure commercial operations support business objectives and customer expectations.