亚马逊Head of Central Operation

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace adding millions of new products. Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Senior Manager, leading Central Operation team who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling, helping the org to translate business needs & requirement into implementation plan, craft business planning, design operational workflow & process and managing stakeholders in related fields, as well as optimizing existing work process and develop tools & mechanisms to improve operation efficiency. The ideal candidate will have demonstrated operation & implementation experience and specifically the ability to shape work for themselves and supporting other team mates. The position requires strong communication skills and the ability to build and maintain strong working relationships with numerous stakeholders within the organization. S/he also has a track record of program management, leading business initiatives, building SOP/tools, and turning data into insights.

Job Mission and Role Purpose This position is responsible for managing the Customer Support team of DUV & Yieldstar product in the China region. Reporting to the Head of Customer Support, China, the role involves developing and executing long-term strategies and tactical goals for regional DUVYS organization. The incumbent will lead the organization to achieve sector strategies, objectives, and operations roadmaps. As a core member of the China Customer Support Management team, the role also involves driving business and people initiatives across the CS China organization. Drives the maturity of the organization, via the execution of strategic and operational activities, annual budget planning, long-term capacity planning, and policy/process development and implementation. Job Description Key Responsibilities Customer & Stakeholder Management Build and maintain networks with key customer/partner stakeholders; establish joint business plans. Understand customer’s requirement and collaborate with account manager to define service strategy, ensure appropriate Service Level Agreement are in place and fulfill the customers’ requirements. Accountable for cross-functional risk assessment and mitigation strategies. Be voice of customer to drive for customer intimacy and structured solution to address customer problems. Minimize customer complaints and maximize satisfaction through issue resolution and escalation management. Be recognized, trusted and dependable partner in scheduled and ad-hoc customer meetings Leading Business: Create, communicate, and execute aligned and inspirational mission, vision, values and strategy for organization Develop and manage complex projects aligned with key business objectives to continue drive business value and capture opportunities for breakthrough. Collaborate with central CS, DUVYS, Business Lines to identify solutions that enhance ASML’s market competitiveness and customer value. Develop and manage a capability development roadmap aligned with future business demands. Execute and manage the regional business plan to deliver financial and strategic goals with long-term planning. Balance medium and long-term priorities in a dynamic strategic and tactical business environment. Operational Excellence Safety: Manage/monitor safety of employees (including visitors) in working place (Office, Customer Fab, Travel. etc.) Be accountable for execution of DUVYS operations. Collaborate with central CS, Business Lines, and account teams to drive technical solutions and resolve product issues. Lead and deliver quality service to meet SLA requirements, improve equipment availability, operational efficiency, and field service self-sufficiency Lead and support business growth and sustaining On-Product Performance across the install bases. Ensure service readiness for new product launches and drive technical capability through structured training programs. Drive feedback improvement process for products and solution roll-out Provide quality inputs into new system and (service) product designs Look for opportunities for new products or services for ASML Set annual priorities with KPIs, monitor progress via dashboards and reviews, and allocate resources effectively. People/Talent/Organization Development Develop people strategies to enhance performance and support organizational transformation and continuous development. Coach and develop DUVYS mgt team to strengthen leadership and business acumen. Foster ASML’s culture of Challenge, Collaborate, and Care; build a high-performance team through vision, motivation, and support. Optimize organizational design and effectiveness, lead implementation of improvements. Own talent management, develop pipelines, and identify future leaders. Anticipate future skill gaps and drive capability growth. Create environment for people to be engaged and motivated and develop to their full potential Financial excellence: Lead and contribute to ASML profitability Meet SLA at designated cost (standard cost) across sites Drive efficiencies on headcount, part, logistics / organization across the region to meet target cost roadmap and long-term cost ambitions Knowledge, Skills & Experience

Job Mission and Role Purpose This position is responsible for managing the UIR (Upgrades, Installation & Relocations) team in the China region. Reporting to the Head of Customer Support, China, the role involves developing and executing long-term strategies and tactical goals for regional UIR organization. The incumbent will lead the organization to achieve sector strategies, objectives, and operations roadmaps. As a core member of the China Customer Support Management team, the role also involves driving business and people initiatives across the CS China organization. Job Description Key Responsibilities Customer & Stakeholder Management Build and maintain networks with key customer/partner stakeholders; establish joint business plans. Able to provide input to Twinscan Factory and UIR central on future installations and strategic decisions Support worldwide UIR business through cross-region collaboration and deployment. Accountable for cross-functional risk assessment and mitigation strategies. Minimize customer complaints and maximize satisfaction through issue resolution and escalation management. Leading Business: Translate global mission into actionable regional strategies and aligned objectives. Define, communicate, and execute inspirational mission, vision, values and strategy for the UIR organization Develop and manage complex projects aligned with key business objectives to continue drive business value and capture opportunities for breakthrough. Execute the regional business plan to deliver financial and strategic goals with long-term planning. Balance medium and long-term priorities in a dynamic strategic and tactical business environment. Operational Excellence Safety: Manage/monitor safety of employees (including visitors) in working place (Office, Customer Fab, Travel. etc.) Be accountable for execution of UIR operations, including system upgrades, installations, and relocations. Ensure predictable cycle time, quality, and efficiency in all operational activities. Set annual priorities with KPIs, monitor progress via dashboards and reviews, and allocate resources effectively. People/Talent/Organization Development Develop people strategies to enhance performance and support organizational transformation. Coach and develop UIR team managers to strengthen leadership and business acumen. Foster ASML’s culture of Challenge, Collaborate, and Care; build a high-performance team through vision, motivation, and support. Optimize organizational design and effectiveness, lead implementation of improvements. Own talent management, develop pipelines, and identify future leaders. Anticipate future skill gaps and drive capability growth. Knowledge, Skills & Experience

Job Mission and Role Purpose This position is responsible for managing the Applications Engineering team and Customer Support HMI team in the China region. Reporting to the Head of Customer Support, China, the role involves developing and executing long-term strategies and tactical goals for regional application engineering. The incumbent will lead the organization to achieve sector strategies, objectives, and technology/product roadmaps. As a core member of the China Customer Support Management team, the role also involves driving business and people initiatives across the CS China organization. Job Description Key Responsibilities Customer & Stakeholder Management Build and maintain networks with key customer/partner stakeholders; establish joint business plans. Understand customer’s requirement and collaborate with account manager to explore business opportunities and support customer product development roadmap. Accountable for cross-functional risk assessment and mitigation strategies. Minimize customer complaints and maximize satisfaction through issue resolution and escalation management. Leading Business: Create, communicate, and execute aligned and inspirational mission, vision, values and strategy for specific organization Develop and manage complex engineering projects aligned with key business objectives. Collaborate with central Design & Engineering, Business Lines, and Customer Support to identify solutions that enhance ASML’s market competitiveness and customer value. Create a capability development roadmap aligned with future business demands. Execute the regional business plan to deliver financial and strategic goals with long-term planning. Balance medium and long-term priorities in a dynamic strategic and tactical business environment. Operational Excellence Safety: Manage/monitor safety of employees (including visitors) in working place (Office, Customer Fab, Travel. etc.) Collaborate with central Applications, Business Lines, D&E, and account teams to drive technical solutions and resolve product issues. Lead Applications Engineering to deliver quality service supporting business growth and sustaining On-Product Performance across the install base. Lead CS HMI team to meet SLA requirements, improve equipment availability, operational efficiency, and field service self-sufficiency. Ensure service readiness for new product launches and drive technical capability through structured training programs. Set annual priorities with KPIs, monitor progress via dashboards and reviews, and allocate resources effectively. People/Talent/Organization Development Develop people strategies to enhance performance and support organizational transformation. Coach and develop Applications Engineering Managers to strengthen leadership and business acumen. Foster ASML’s culture of Challenge, Collaborate, and Care; build a high-performance team through vision, motivation, and support. Optimize organizational design and effectiveness, lead implementation of improvements. Own talent management, develop pipelines, and identify future leaders. Anticipate future skill gaps and drive capability growth. Knowledge, Skills & Experience