亚马逊Manager, Advertising Account Management, LCS, Amazon Ads

- Build and manage sustainable relationships with clients across different levels of decision-makers, understand and help define their business challenges, marketing objectives and success metrics - Support in achieving business growth goals through presenting Amazon Advertising solutions with in-depth insights that help clients to meet their business and marketing objectives - Perform insights-driven data analysis to deliver actionable short-term and long-term ads strategy to clients to address clients’ business challenges and marketing objectives, building objective-based brand planning and media planning, and driving sustainable ads performance. - Work cross-functionally with external and internal stakeholders to ensure workstreams are delivered to a high standard - Build in-depth knowledge of Amazon Advertising product suite and solutions, and applied with growth impact

- Build and manage sustainable relationships with clients across different levels of decision-makers, understand and help define their business challenges, marketing objectives and success metrics - Support in achieving business growth goals through presenting Amazon Advertising solutions with in-depth insights that help clients to meet their business and marketing objectives - Perform insights-driven data analysis to deliver actionable short-term and long-term ads strategy to clients to address clients’ business challenges and marketing objectives, building objective-based brand planning and media planning, and driving sustainable ads performance. - Work cross-functionally with external and internal stakeholders to ensure workstreams are delivered to a high standard - Build in-depth knowledge of Amazon Advertising product suite and solutions, and applied with growth impact

OverviewMicrosoft Advertising (MSA) empowers the largest advertisers around the world to reach their maximum potential through digital advertising solutions on the Microsoft Advertising platform. We are seeking top performing Client Success Specialist with digital advertising experience who can drive revenue and increase customer satisfaction by developing and cultivating strategic client relationships and delivering customized solutions aligning to the client’s advertising needs. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.    As an Account Manager you will enable Microsoft to better serve clients by applying obsession with what clients care about and need, ensuring our Microsoft Advertising story is valued and understood, and building and maintaining strong trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency. This opportunity will allow you to drive both revenue and client satisfaction and be a core member of the account team focused on driving data-driven optimizations aligned with client needs, executing campaigns, and driving strong coordination or internal resources for excellence in execution of core tasks, account transitions, client account health.    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.   Responsibilities• As an expert in client accounts, you’ll ensure account health by proactively monitoring all activities, while seeking feedback to grow more of their business and creating long-term strategies to improve the client experience. You’ll also establish the business value of Microsoft’s advertising services.  • To tailor your sales approach, you will adopt Microsoft sales strategies as you proactively leverage Unified Client Management tools to increase performance, satisfaction, and upsell opportunities. You’ll also generate business and upsells by developing value-proposition presentations and specialized business plans for clients.  • You will proactively develop a comprehensive understanding of clients’ marketing needs and their competition to anticipate their needs and deliver new insights to them. You’ll also proactively own and elevate relationships  throughout multiple levels at the customer’s organization.  • You will act as a thought leader on industry trends, technology, and KPIs. You’ll also leverage competitive knowledge to elevate client’s success and create solutions that increase revenue.

1. Manage a group of managers to invent for customer experience and simplify for operation efficiency. 2. Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions. 3. Guide the team towards continuous improvements using data, metrics, and customer feedback. 4. Develop operations process to achieve business goals and to obsess the customer. 5. Manage complex operational issues by developing, tracking and analyzing key performance indicators. 6. Provide regular performance metrics report focusing on operational excellence and customer experience. 7. Build strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers. 8. Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program, and system launches. 9. Be the Voice of the Customer and provide feedback to the team to improve customer experience. 10. Handle complex problems/efforts, decisions, and escalations. 11. Communicate and drives strategic initiatives. 12. Ensure the right people are in the right job and creates leadership opportunities.