亚马逊Sr. Manager, Seller Operations
任职要求
基本任职资格
- 1. Rich experiences in managing large operations/customer service teams with extensive knowledge in Logistics.
- 2. Ability to attract, develop & retain talents in the organization.
- 3. Experienced in managing, coaching, and develop Team Leads on various aspects of their jobs.
- 4. Understand legal and commercial framework and documentation across all the Logistics products and processes including Sea, Air, customs documentation, import/export, international trade, and trade compliance.
- 5. 15+ years experiences in freight forwarding, focusing on Customer Service, Operations, or Key Account management.
- 6. Customer-facing and interaction skills with high level of customer orientation.
- 7. Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural environment.
- 8. Good influential skills to effectively communicate, negotiate, and manage business partners and teams.
- 9. Convey a sense of urgency, drive issues to closure, persist despite of obstacles and opposition, be passionate about customer obsession and cost, and be effective when working under pressure.
- 10. Proactive and exhibit excellent problem-solving capabilities.
- 11. Excellent proj…工作职责
1. Manage a group of managers to invent for customer experience and simplify for operation efficiency. 2. Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions. 3. Guide the team towards continuous improvements using data, metrics, and customer feedback. 4. Develop operations process to achieve business goals and to obsess the customer. 5. Manage complex operational issues by developing, tracking and analyzing key performance indicators. 6. Provide regular performance metrics report focusing on operational excellence and customer experience. 7. Build strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers. 8. Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program, and system launches. 9. Be the Voice of the Customer and provide feedback to the team to improve customer experience. 10. Handle complex problems/efforts, decisions, and escalations. 11. Communicate and drives strategic initiatives. 12. Ensure the right people are in the right job and creates leadership opportunities.
1. Manage a group of managers to invent for customer experience and simplify for operation efficiency. 2. Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions. 3. Guide the team towards continuous improvements using data, metrics, and customer feedback. 4. Develop operations process to achieve business goals and to obsess the customer. 5. Manage complex operational issues by developing, tracking and analyzing key performance indicators. 6. Provide regular performance metrics report focusing on operational excellence and customer experience. 7. Build strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers. 8. Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program, and system launches. 9. Be the Voice of the Customer and provide feedback to the team to improve customer experience. 10. Handle complex problems/efforts, decisions, and escalations. 11. Communicate and drives strategic initiatives. 12. Ensure the right people are in the right job and creates leadership opportunities.
- Develop Product/Program Master plan for ESM, and build implementation plan. - Deliver business dive deep and risk management. - Generate ESM Seller insights, to drive global/ multi-functional/ ESM level influence.
Product Strategy & Development - Own the product vision, strategy, and roadmap for AI products in compliance domains - Identify and prioritize high‑impact opportunities - Design and launch AI-powered solutions that reduce friction and improve Seller experience - Drive measurable improvements in efficiency, automation, and decision quality - Lead continuous product optimization using experimentation, data insights, and user feedback. Technical Leadership - Partner with data science and engineering teams to design, build, and scale AI/ML and LLM-based solutions. - Define clear technical requirements, success metrics, and guardrails for AI-powered features and workflows. - Oversee end‑to‑end execution cycles, ensuring on‑time delivery, reliability, and strong business outcomes. - Champion data‑informed decision making across product initiatives, leveraging experimentation and A/B testing where appropriate. Stakeholder Management - Lead cross‑functional collaboration between central product/program teams, tech teams, operations, legal/compliance, and external partners. - Communicate product strategy, roadmap, and impact clearly to senior leadership, including trade‑offs and decision rationale. - Drive alignment and change management across CN and global teams, ensuring scalable adoption of AI solutions. - Influence stakeholders at multiple levels to remove roadblocks and accelerate delivery.
Product Strategy & Development * Own the product vision, strategy, and roadmap for AI-powered Seller Education experiences. * Identify and prioritize learning opportunities across the seller lifecycle (e.g., onboarding, growth, compliance, optimization). * Design and launch AI solutions (e.g., adaptive learning, content recommendation, conversational tutors) that improve learning outcomes and engagement. * Drive measurable improvements in Seller learning efficiency, satisfaction, and business impact. * Lead continuous product improvement using experiments, data insights, and qualitative feedback from Sellers and stakeholders. Technical Leadership * Partner with data science and engineering teams to design, build, and scale AI/ML and LLM-based learning features. * Define clear technical requirements, success metrics, and guardrails for AI-powered education workflows. * Oversee end‑to‑end product development cycles, from discovery and design through implementation and launch. * Promote data-informed decision making and experimentation across all product initiatives. Stakeholder & Program Management * Lead cross‑functional collaboration between product, program, tech, content, marketing, and operations teams. * Communicate product strategy, roadmap, and results to senior leadership, highlighting trade‑offs and impact. * Drive alignment and change management across CN and global teams to scale adoption of AI‑powered learning solutions. * Influence internal and external partners to co‑create high‑quality, localized, and relevant learning experiences for Sellers.