亚马逊Sr. Manager, Seller Operations
任职要求
基本任职资格
- 1. Rich experiences in managing large operations/customer service teams with extensive knowledge in Logistics.
- 2. Ability to attract, develop & retain talents in the organization.
- 3. Experienced in managing, coaching, and develop Team Leads on various aspects of their jobs.
- 4. Understand legal and commercial framework and documentation across all the Logistics products and processes including Sea, Air, customs documentation, import/export, international trade, and trade compliance.
- 5. 15+ years experiences in freight forwarding, focusing on Customer Service, Operations, or Key Account management.
- 6. Customer-facing and interaction skills with high level of customer orientation.
- 7. Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural environment.
- 8. Good influential skills to effectively communicate, negotiate, and manage business partners and teams.
- 9. Convey a sense of urgency, drive issues to closure, persist despite of obstacles and opposition, be passionate about customer obsession and cost, and be effective when working under pressure.
- 10. Proactive and exhibit excellent problem-solving capabilities.
- 11. Excellent proj…工作职责
1. Manage a group of managers to invent for customer experience and simplify for operation efficiency. 2. Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions. 3. Guide the team towards continuous improvements using data, metrics, and customer feedback. 4. Develop operations process to achieve business goals and to obsess the customer. 5. Manage complex operational issues by developing, tracking and analyzing key performance indicators. 6. Provide regular performance metrics report focusing on operational excellence and customer experience. 7. Build strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers. 8. Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program, and system launches. 9. Be the Voice of the Customer and provide feedback to the team to improve customer experience. 10. Handle complex problems/efforts, decisions, and escalations. 11. Communicate and drives strategic initiatives. 12. Ensure the right people are in the right job and creates leadership opportunities.
1. Manage a group of managers to invent for customer experience and simplify for operation efficiency. 2. Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions. 3. Guide the team towards continuous improvements using data, metrics, and customer feedback. 4. Develop operations process to achieve business goals and to obsess the customer. 5. Manage complex operational issues by developing, tracking and analyzing key performance indicators. 6. Provide regular performance metrics report focusing on operational excellence and customer experience. 7. Build strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers. 8. Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program, and system launches. 9. Be the Voice of the Customer and provide feedback to the team to improve customer experience. 10. Handle complex problems/efforts, decisions, and escalations. 11. Communicate and drives strategic initiatives. 12. Ensure the right people are in the right job and creates leadership opportunities.
We are seeking a dynamic Manager to drive the success of Lazada Sponsored Solutions across Southeast Asia, covering Thailand, Vietnam, Philippines, Indonesia, Singapore, and Malaysia. In this role, you will craft data-driven strategies, advise cross-border sellers, and lead go-to-market initiatives for new product solutions—all aimed at maximizing the impact of our digital advertising platform. The ideal candidate combines strong product management, data analytics, and B2B marketing skills with an in-depth understanding of platform-based and digital advertising business models. You will play a pivotal role in promoting the adoption of Lazada Sponsored Solutions and driving growth for our e-commerce ecosystem. If you are passionate about leveraging data and innovation to fuel e-commerce success, we invite you to join our team and make a significant impact in the region. Responsibilities: • Develop and execute B2B product strategies and marketing campaigns designed to boost seller engagement and success. • Craft compelling product positioning and narratives that resonate with our target customers and set our solutions apart in Southeast Asia. • Clearly articulate the unique value propositions of Lazada Sponsored Solutions to both internal and external stakeholders. • Lead the creation of engaging and informative marketing content across assigned product domains and projects. • Manage end-to-end product launches, ensuring consistent communication with all stakeholders and timely delivery of key deliverables. • Drive successful B2B marketing campaigns primarily through our owned channels. • Monitor key performance metrics and analyze data to uncover growth opportunities. • Conduct thorough market research to identify target seller segments, understand their needs, and analyze relevant product use cases. • Develop detailed seller personas to inform product positioning and messaging strategies. • Collaborate with the account management team, providing them with the insights and tools necessary to effectively promote Lazada Sponsored Solutions. • Oversee critical B2B marketing operations, including governance and traffic generation, to support overall campaign success.
TEAM, ROLE INTRODUCTION: The Strategy, Performance Management & Intelligence (S&PMI) team is in charge of managing the Key Performance Indicators (KPI) covering service performance, contract compliance, network and operation compliance and market intelligence. We also collaborate with other functions in Platform Logistics to ensure the suitability, compliance of these KPIs. The successful candidate will be responsible for building up systematic performance management, market intelligence visibility and any strategic projects in order to steer the performance following the regional strategy direction. DUTIES & RESPONSIBILITIES 1. Strategic Performance Management & Planning ● Execute a comprehensive performance management strategy aligned with organizational goals. ● Define, track, and refine KPIs to measure business performance across departments. ● Work hand in hand with other functions in Regional and across Logistics ventures to ensure the suitability, compliance of these KPIs. ● Design and control governance, framework of working process related to critical domain in PM as regional level to drive for performance improvement. ● Measure, monitor and report Logistics Performance in terms of Delivery performance, buyer & seller experience on modes of Business as usual (BAU) and Mega Campaigns (CP). ● Identify opportunities for process optimization, cost reduction, and revenue growth through data analysis. 2. Business Intelligence ● Lead the design and implementation of advanced BI solutions (e.g., dashboards, reports, predictive models) to support real-time decision-making. ● Analyze historical and real-time data to uncover trends, root causes of performance gaps, and actionable recommendations. ● Collaborate with BI, PMI and operations teams across ventures to integrate data sources and ensure alignment with business objectives. ● Partner with internal DE, Tech teams to implement data governance and maintain data infrastructure, BI tools… 3. Stakeholder Engagement ● Present insights and recommendations to management and senior leadership, translating complex data into clear, actionable strategies. ● Act as a trusted advisor to business units, guiding them in leveraging data to achieve operational excellence. ● Facilitate sessions to align stakeholders on performance metrics and BI priorities. ● Participate in strategic project and ensure favorable milestone.
Product Strategy & Development * Own the product vision, strategy, and roadmap for AI-powered Seller Education experiences. * Identify and prioritize learning opportunities across the seller lifecycle (e.g., onboarding, growth, compliance, optimization). * Design and launch AI solutions (e.g., adaptive learning, content recommendation, conversational tutors) that improve learning outcomes and engagement. * Drive measurable improvements in Seller learning efficiency, satisfaction, and business impact. * Lead continuous product improvement using experiments, data insights, and qualitative feedback from Sellers and stakeholders. Technical Leadership * Partner with data science and engineering teams to design, build, and scale AI/ML and LLM-based learning features. * Define clear technical requirements, success metrics, and guardrails for AI-powered education workflows. * Oversee end‑to‑end product development cycles, from discovery and design through implementation and launch. * Promote data-informed decision making and experimentation across all product initiatives. Stakeholder & Program Management * Lead cross‑functional collaboration between product, program, tech, content, marketing, and operations teams. * Communicate product strategy, roadmap, and results to senior leadership, highlighting trade‑offs and impact. * Drive alignment and change management across CN and global teams to scale adoption of AI‑powered learning solutions. * Influence internal and external partners to co‑create high‑quality, localized, and relevant learning experiences for Sellers.