亚马逊Supplier Quality Engineer , eero

Supplier Quality Engineer Location: Shenzhen, China The company: WiFi is the new electricity. Outside the smartphone, it’s the technology we depend on the most. The foundation for the modern home. The basement of Maslow’s pyramid. It makes our favorite experiences -- Netflix, Spotify, FaceTime -- come to life. eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible. But at best, WiFi is like death by a thousand cuts: dead zones, painful setup, embarrassing passwords, equipment that’s a major eyesore. At worst, it's a complete failure -- usually right when you need WiFi most. eero is fixing all of that. It’s not easy, which is why we’ve built a world-class team and culture. We believe deeply in what we’re doing, and, more importantly, enjoy doing it together. Come join us. The Role: The SQE is responsible for NPI and Sustaining Quality at suppliers for parts, components and sub-assemblies throughout their lifecycles. The ideal candidate owns managing several high priority activities including production yield reviews, lead and facilitate resolutions for issues at IQC, IPQC, OBA, OQC, ORT and customer complaints, conduct regular line audits, develop and facilitate DOEs, coordinate and manage cosmetic limit samples selections, develop presentations and reports, interact and provide direction to suppliers, as well as work closely with PQEs and CMs to analyze and resolve issues between manufacturing partners and suppliers. In addition, the position will own facilitating and executing the part/component validation, performance and reliability test executions, and ensure process effectiveness and compliance between the suppliers, contract manufacturers and eero operations. What you'll do: - Be the primary quality representative for supplier quality activities - Perform First Article Inspections (FAI) to make sure samples comply with drawings and specifications prior to production start or after any changes - Own implementation, validation and continuous monitoring of supplier’s IQC, IPQC and OQC to ensure proper process FMEA, quality control plans, SOPs, SIPs, operator/inspector training, equipment and documentation are implemented and followed - Determine strategies for continuous improvement in supplier quality and supply chain metrics. - Manage supplier's corrective actions system (investigation, documentation and implementation of corrective action and the verification of their effectiveness) - Conduct supplier audits including new supplier selection and regular process/product audits to existing suppliers, and effectively drive findings closures by proposing and implementing necessary CAPA - Coordinate and manage cosmetic waivers and limit sample selections and allocations for all involved stakeholders - Take lead process capability assessment, measurement system analysis, MSOP & correlation and SPC implementations at supplier site - Initialize the review and approval for supplier PPAP - Contribute to final product release activities in accordance with established procedures, production schedules and gate exit requirements - Develop and prepare documentation, post reports, drive quality metrics and communication - Drive respective teams responsible for issues until a decision or solution is reached - Track issue and task progresses in JIRA and understand BOM components, layout and drawings with a PLM system (i.e. Arena, Agile, etc.)

• Develop and Manage Supplier Quality Systems: Establish and maintain comprehensive quality control plans, inspection methodologies, documentation (QMS, IQC/IPQC/OQC), and measurement system validations (MSA, GR&R, FAI/CpK) from development through mass production. • Lead Proactive Risk Mitigation: Conduct supplier process and product audits to identify potential risks. Implement preventive measures, training programs, and align specifications (MSOP, limit samples for cosmetic and color standards) to prevent defects. • Drive Root Cause Analysis and Correction: Lead meticulous problem-solving for quality issues using 8D, 5Whys, and DOE to find root causes and implement effective, validated corrective and preventive actions. • Oversee Product Reliability and Validation: Handle Ongoing Reliability Testing (ORT), supervise failure analysis, and validate key assembly processes to ensure long-term product performance and quality. • Prevent Defect Leakage: Implement and lead Out-of-Box Audit (OBA) processes at suppliers to catch cosmetic and functional issues before products are shipped to the factory (FATP). • Facilitate Cross-Functional Collaboration: Act as the primary quality liaison between suppliers and internal teams (e.g., FATP team, engineering team) to drive improvements and ensure a smooth new product introduction (NPI) and mass production (MP) process. • Monitor and Communicate Quality Performance: Track key quality metrics, run major issue lists (MIL), and provide regular yield summary updates to stakeholders on supplier performance and improvement initiatives. • Develop and implement supplier training programs: Create operator training plans and production line qualification plans.

• Develop and Manage Supplier Quality Systems: Establish and maintain comprehensive quality control plans, inspection methodologies, documentation (QMS, IQC/IPQC/OQC), and measurement system validations (MSA, GR&R, FAI/CpK) from development through mass production. • Lead Proactive Risk Mitigation: Conduct supplier process and product audits to identify potential risks. Implement preventive measures, training programs, and align specifications (MSOP, limit samples for cosmetic and color standards) to prevent defects. • Drive Root Cause Analysis and Correction: Lead meticulous problem-solving for quality issues using 8D, 5Whys, and DOE to find root causes and implement effective, validated corrective and preventive actions. • Oversee Product Reliability and Validation: Handle Ongoing Reliability Testing (ORT), supervise failure analysis, and validate key assembly processes to ensure long-term product performance and quality. • Prevent Defect Leakage: Implement and lead Out-of-Box Audit (OBA) processes at suppliers to catch cosmetic and functional issues before products are shipped to the factory (FATP). • Facilitate Cross-Functional Collaboration: Act as the primary quality liaison between suppliers and internal teams (e.g., FATP team, engineering team) to drive improvements and ensure a smooth new product introduction (NPI) and mass production (MP) process. • Monitor and Communicate Quality Performance: Track key quality metrics, run major issue lists (MIL), and provide regular yield summary updates to stakeholders on supplier performance and improvement initiatives. • Develop and implement supplier training programs: Create operator training plans and production line qualification plans.

In this role, you will partner with equipment supplier and Apple technical team to act as the team’s representative to ensure the proper dissemination of specs and requirements, assess supplier capabilities and readiness for manufacturing, identify critical to quality items on each equipment, track and drive day-to-day quality control of equipment ensuring compliance to spec through equipment spot checks, and aid with the proper shipment of equipment to the end-user. You will be able to clearly and concisely report on the status of the supplier readiness and project health to the multi-functional team and executive management team while thoughtfully identifying and calling out critical issues which may affect the quality. Focus on supplier factory preparations, critical issues, clear communication and intensive spot and outgoing inspection during engineering design and validation cycles for new programs as well as during production ramp. Support the Global Supply Manager in the development and execution of comprehensive equipment support contracts. Primary Tasks Define and implement Quality plan for new projects at supplier and supervise the execution of the program through ramp Develop, review and implement intensive out-going inspection programs to verify equipment quality before it leaves the factory Review and approve packaging and shipping procedures to ensure the quality of equipment being received at the CM. Aid with the development of incoming inspection procedures and processes to ensure a quick and seamless handover Prepare and report on correlations between OEM IQC and Supplier OQC data Secondary Tasks Handle and report on new line, tool, and process qualification at suppliers Assist GSM team with new vendor selection and vendor capability audits Work with Suppliers and Apple security teams to ensure that the highest level of confidentiality is maintained with all equipment used with Apple hardware and test. Aid in the organization and deployment of repair and assistance teams from the supplier when needed for equipment repairs on site or at the supplier. Evaluate supplier ability to support maintenance contracts. Drive weekly supplier meetings with CM and Program Team to meet overall program objectives. Lead cross- functional communication between internal Apple technical, operational, and contract manufacturer organizations. Facilitate good communication and collaboration across engineering functions, operations, and vendors Create and maintain project schedules. Provide timely issue resolution and critical path activities.